tweet_id
int64 567,588,279B
570,310,600B
| airline_sentiment
stringclasses 3
values | airline_sentiment_confidence
float64 0.34
1
| negativereason
stringclasses 10
values | negativereason_confidence
float64 0
1
⌀ | airline
stringclasses 6
values | airline_sentiment_gold
stringclasses 3
values | name
stringlengths 2
19
| negativereason_gold
stringclasses 13
values | retweet_count
int64 0
44
| text
stringlengths 12
186
| tweet_coord
stringlengths 10
28
⌀ | tweet_created
stringlengths 25
25
| tweet_location
stringlengths 1
34
⌀ | user_timezone
stringlengths 3
27
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,872,132,269,682,700 | negative | 1 | Customer Service Issue | 0.6864 | American | null | faisal_tayebjee | null | 0 | @AmericanAir You moved us onto 6.55pm but there is availability on 1.50 and 3.30. No answer on your phone. Have young children. HELP! | null | 2015-02-23 06:51:18 -0800 | null | Dublin |
569,871,979,739,635,700 | negative | 1 | Bad Flight | 0.6619 | American | null | PhilipStafford | null | 0 | @AmericanAir It's our honeymoon,I paid extra business. I was sitting next to my bride, you bumped me because of status. Disgusted | null | 2015-02-23 06:50:42 -0800 | Tampa, Florida | null |
569,871,411,843,461,100 | negative | 1 | Late Flight | 0.3363 | American | null | bugmeyer | null | 0 | @AmericanAir Deplaned for the 3rd fucking time. Fuck you AA. | null | 2015-02-23 06:48:26 -0800 | Chicago, IL | Eastern Time (US & Canada) |
569,871,364,603,031,550 | negative | 1 | Customer Service Issue | 1 | American | null | AlexHumphries | null | 0 | @AmericanAir how do I redeem a travel voucher for a flight if I can't reach a travel agent by phone? My hold expires in 24 hours | [44.98157837, -93.23592187] | 2015-02-23 06:48:15 -0800 | Minneapolis, MN | Eastern Time (US & Canada) |
569,871,068,833,435,650 | negative | 0.6578 | Flight Booking Problems | 0.6578 | American | null | McKennon | null | 0 | @AmericanAir Thanks, but that results in missing the conference I'm attending. Are there options to book earlier,or if not,receive a refund? | null | 2015-02-23 06:47:05 -0800 | null | Atlantic Time (Canada) |
569,870,837,815,205,900 | negative | 1 | Flight Booking Problems | 0.6761 | American | null | urduckcommander | null | 0 | @AmericanAir it has been almost 4 hours and I have heard nothing yet from your reservations team. What am I supposed to do? | null | 2015-02-23 06:46:10 -0800 | null | Quito |
569,870,252,508,635,140 | negative | 1 | Cancelled Flight | 1 | American | null | oksrocks | null | 0 | @AmericanAir you Cancelled Flightled my flight due to "weather" when others are flying out just fine. No compensation, no resolution. Incompetent. | null | 2015-02-23 06:43:50 -0800 | null | Central Time (US & Canada) |
569,870,130,169,163,800 | negative | 1 | Customer Service Issue | 1 | American | null | roblasvegas | null | 0 | @AmericanAir 8 hours on the phone yesterday. Really? Still doesn't pick up status on US Air flight. | null | 2015-02-23 06:43:21 -0800 | Las Vegas | Pacific Time (US & Canada) |
569,870,075,316,064,260 | neutral | 1 | null | null | American | null | sindhurella67 | null | 0 | @AmericanAir I need to be back in Cleveland as early as possible tomorrow | null | 2015-02-23 06:43:08 -0800 | null | Eastern Time (US & Canada) |
569,869,892,960,133,100 | negative | 1 | Can't Tell | 1 | American | null | AlessandroDToro | null | 0 | @AmericanAir worst experience ever. @VirginAmerica all the way! | [33.9424707, -118.4066671] | 2015-02-23 06:42:24 -0800 | Los Angeles | Alaska |
569,869,884,164,714,500 | negative | 1 | Late Flight | 1 | American | null | MilesWittBoyer | null | 0 | @AmericanAir calling at 1am to tell me my flight has been rescheduled 12 hours Late Flightr than it was supposed be to seems like a bad solution | null | 2015-02-23 06:42:22 -0800 | Bentonville, Arkansas | null |
569,869,514,944,466,940 | negative | 1 | Lost Luggage | 1 | American | null | JigsawLounge | null | 0 | @AmericanAir I fail to see how telling a caller that a bag may take "18 hours" to get from JFK to Brooklyn is "the best we can" | null | 2015-02-23 06:40:54 -0800 | SR2 | London |
569,869,506,560,069,600 | positive | 1 | null | null | American | null | don_hefner | null | 0 | @AmericanAir thanks to Jacqueline in CLT for cleaning up @amexserve and @USAirways mess!!! Awesome service | null | 2015-02-23 06:40:52 -0800 | null | null |
569,869,374,103,793,660 | negative | 1 | Customer Service Issue | 0.6569 | American | null | MilesWittBoyer | null | 0 | @AmericanAir it's not about the weather. It's about the fact that I can't get ahold of anyone to help. BUT you can tweet me back. | null | 2015-02-23 06:40:21 -0800 | Bentonville, Arkansas | null |
569,868,638,968,254,460 | negative | 1 | Customer Service Issue | 1 | American | null | amandajames0610 | null | 0 | @AmericanAir please message me for assistance - can't get through to anyone. | null | 2015-02-23 06:37:25 -0800 | Atlanta, GA | Eastern Time (US & Canada) |
569,868,478,435,487,740 | neutral | 0.6735 | null | 0 | American | null | amandajames0610 | null | 0 | @AmericanAir - trying to track down backs for two of my attendees #help | null | 2015-02-23 06:36:47 -0800 | Atlanta, GA | Eastern Time (US & Canada) |
569,868,201,720,287,200 | negative | 1 | Customer Service Issue | 0.6382 | American | null | AlessandroDToro | null | 0 | @AmericanAir I've witnessed a manager named Denise yell at 2 different customers with my same issue. #rude | [33.9424834, -118.4066885] | 2015-02-23 06:35:41 -0800 | Los Angeles | Alaska |
569,868,115,481,395,200 | negative | 1 | Customer Service Issue | 1 | American | null | LeLeValentine | null | 0 | @AmericanAir how comes no one has answered my calls or emails? | null | 2015-02-23 06:35:21 -0800 | Youtube | crackedchinacup | Quito |
569,867,943,888,056,300 | negative | 1 | Customer Service Issue | 1 | American | null | elisakathleen | null | 0 | @AmericanAir at LAX and your service reps just hand out the 800 number to call. So that's not helpful. | null | 2015-02-23 06:34:40 -0800 | Boston, MA | null |
569,867,786,572,341,250 | negative | 1 | Customer Service Issue | 1 | American | null | waynebevan | null | 0 | @AmericanAir Extend rtn flight to bereavement, 22nd I could have change fee dropped, now told no.Worse day of my life #badcustomerservice | null | 2015-02-23 06:34:02 -0800 | null | Alaska |
569,867,607,341,436,900 | negative | 1 | Customer Service Issue | 1 | American | null | RMauldin | null | 0 | @AmericanAir I've tried ten times now last night and this morning...how many times should I try? Have meetings to make tonight in ATX. | null | 2015-02-23 06:33:19 -0800 | Texas | null |
569,867,582,070,591,500 | neutral | 0.6616 | null | 0 | American | null | whyemes | null | 0 | @AmericanAir does that mean my ktn is not in my reservation? | null | 2015-02-23 06:33:13 -0800 | null | null |
569,867,363,580,903,400 | positive | 1 | null | null | American | null | elusivegoalie | null | 0 | @AmericanAir thanks for responding ... will do! | null | 2015-02-23 06:32:21 -0800 | null | Eastern Time (US & Canada) |
569,867,211,852,156,900 | negative | 0.6592 | Lost Luggage | 0.3442 | American | null | Robin_Downing | null | 0 | @AmericanAir Thanks that was done, I just don't understand why those whose bags couldn't fit aren't notified in air/at landing #technology | null | 2015-02-23 06:31:45 -0800 | null | Eastern Time (US & Canada) |
569,867,192,445,083,650 | negative | 1 | Customer Service Issue | 1 | American | null | JanssenMA | null | 0 | @AmericanAir I have still not talked to anyone. You guys should be prepared for these situations. How is this good service? I am so mad!!! | null | 2015-02-23 06:31:40 -0800 | null | null |
569,866,669,243,265,000 | positive | 0.6533 | null | null | American | null | Beach_Girl7 | null | 0 | @AmericanAir ok thank you. What if I can't get a hold of someone to get a new flight? | null | 2015-02-23 06:29:36 -0800 | Bentonville Arkansas | Central Time (US & Canada) |
569,866,310,793,826,300 | negative | 1 | Customer Service Issue | 1 | American | null | AlessandroDToro | null | 0 | @AmericanAir #horriblecustomerservice # rudestaff # incompetentmanagers | [33.9424824, -118.4066757] | 2015-02-23 06:28:10 -0800 | Los Angeles | Alaska |
569,866,272,218,837,000 | neutral | 1 | null | null | American | null | elisakathleen | null | 0 | @AmericanAir I just sent a DM | null | 2015-02-23 06:28:01 -0800 | Boston, MA | null |
569,866,168,527,405,060 | negative | 0.6594 | Customer Service Issue | 0.3373 | American | null | dms0218 | null | 0 | @AmericanAir @Eleonora7 good luck I've been waiting a week | null | 2015-02-23 06:27:36 -0800 | Boston | Eastern Time (US & Canada) |
569,866,091,998,126,100 | negative | 1 | Flight Attendant Complaints | 0.6533 | American | null | themaxologist | null | 0 | @AmericanAir tisk tisk. Rude flight attendants yet again. I can't hang my suit up because I didn't buy first class? @Delta when will I learn | null | 2015-02-23 06:27:18 -0800 | null | Central Time (US & Canada) |
569,865,357,625,851,900 | negative | 1 | Customer Service Issue | 0.7225 | American | null | RLDelahunty | null | 0 | @AmericanAir that would be appreciated. Just please don't send me to the same page with long form & limited characters.
Direct email? | [51.44284934, -0.13973305] | 2015-02-23 06:24:23 -0800 | London | null |
569,865,061,855,932,400 | negative | 1 | Cancelled Flight | 0.6501 | American | null | Mj_Effects | null | 0 | @AmericanAir this is the biggest joke of #customerservice I've ever seen from a ✈️ brand http://t.co/XHSUUpHeZe | null | 2015-02-23 06:23:12 -0800 | Manhattan, NY | Eastern Time (US & Canada) |
569,865,022,031,015,940 | negative | 1 | Cancelled Flight | 0.6899 | American | null | ArtieFitchie | null | 0 | @AmericanAir it would be awfully nice if you could send an alert when my flight is Cancelled Flighted. No text, no email, no love... | [35.09721018, -89.89624696] | 2015-02-23 06:23:03 -0800 | Memphis | Central Time (US & Canada) |
569,864,892,695,490,560 | negative | 0.6438 | Cancelled Flight | 0.3406 | American | null | jameswester | null | 0 | @AmericanAir Thanks. Took care of it. Issue was IVR was unclear and took too long to get a call-back option. Would love to see that fixed. | null | 2015-02-23 06:22:32 -0800 | DFW | Central Time (US & Canada) |
569,864,878,007,001,100 | positive | 1 | null | null | American | null | rac22582 | null | 0 | @AmericanAir thank you so much that helps a lot. | null | 2015-02-23 06:22:29 -0800 | null | America/Chicago |
569,864,863,171,764,200 | negative | 1 | Customer Service Issue | 0.6955 | American | null | larrylarry | null | 0 | @AmericanAir I understand that, but I'm not even being put on hold - it says "try again Late Flightr, goodbye". | null | 2015-02-23 06:22:25 -0800 | Toronto | Eastern Time (US & Canada) |
569,864,791,323,320,300 | negative | 1 | Cancelled Flight | 0.6355 | American | null | AlessandroDToro | null | 0 | @AmericanAir I do not need an apology. I need you to fix it in a competent manner. | [33.9424793, -118.4066936] | 2015-02-23 06:22:08 -0800 | Los Angeles | Alaska |
569,864,778,702,671,900 | negative | 1 | Customer Service Issue | 1 | American | null | paulboomer | null | 0 | @AmericanAir I like the call back system. But thought you'd like to know it's not working well. I received three calls but there's no audio. | null | 2015-02-23 06:22:05 -0800 | Columbia, MO | Central Time (US & Canada) |
569,864,689,452,077,060 | negative | 1 | Flight Booking Problems | 0.3514 | American | null | sindhurella67 | null | 0 | @AmericanAir I need to be back home tomorrow and no one is helping me. Please help me rebook for a flight tomorrow! | [32.79397552, -96.80477419] | 2015-02-23 06:21:44 -0800 | null | Eastern Time (US & Canada) |
569,864,610,016,321,540 | negative | 1 | Customer Service Issue | 1 | American | null | randomeshwar | null | 0 | @AmericanAir Filed a PIR with an agent at Indianapolis airport. Unable to pull up information online on your site. Have DMed details. | null | 2015-02-23 06:21:25 -0800 | Indianapolis, IN | null |
569,863,871,030,292,500 | neutral | 0.6534 | null | 0 | American | null | KenMiller5 | null | 0 | @AmericanAir I hear #Delta is offering 2,500 miles to frequent flyers if their bags doesn't come out within 20 minutes of landing thoughts? | null | 2015-02-23 06:18:29 -0800 | Chicago | Central Time (US & Canada) |
569,863,705,841,831,940 | negative | 0.7107 | Customer Service Issue | 0.7107 | American | null | SFaldon_Sports | null | 0 | @AmericanAir But you called me - and hung up. | null | 2015-02-23 06:17:49 -0800 | Fort Smith, Ark. | Central Time (US & Canada) |
569,863,349,737,021,440 | positive | 0.6807 | null | null | American | null | letallec89 | null | 0 | @AmericanAir thank you! | null | 2015-02-23 06:16:24 -0800 | null | null |
569,863,229,356,310,500 | negative | 1 | Customer Service Issue | 1 | American | null | ronlieber | null | 0 | @AmericanAir Or u cud answer my ? here! 140 is plenty. Inflight stealing going on right now & FA won't have the uncomfortable convo w pass. | null | 2015-02-23 06:15:56 -0800 | Brooklyn by way of Chicago | null |
569,863,194,929,471,500 | negative | 1 | Customer Service Issue | 1 | American | null | stephenmartino | null | 0 | @AmericanAir Fine. Would you have them call me? I left a message, was told it would be 2 hours for a call. Haven't heard anything yet. | null | 2015-02-23 06:15:47 -0800 | Baltimore, Maryland | Central Time (US & Canada) |
569,862,869,241,765,900 | negative | 1 | Cancelled Flight | 1 | American | null | coyj1622 | null | 0 | @AmericanAir my flight was Cancelled Flightled yesterday early afternoon, so why did you call me at 1230am and 230am to wake me up and tell me?! | null | 2015-02-23 06:14:30 -0800 | Planet Earth | Eastern Time (US & Canada) |
569,862,827,227,402,240 | positive | 1 | null | null | American | null | beebecathy | null | 0 | @AmericanAir in miami and the agents Rachel Wong and Marisol Pimentel were very pleasant in a world of chaos a BIG .thank u | null | 2015-02-23 06:14:20 -0800 | null | null |
569,862,449,559,527,400 | negative | 1 | Customer Service Issue | 1 | American | null | dashoflovely | null | 0 | @AmericanAir I put a call back in at 1AM and still nothing at 8AM. You think you might get back to me? | null | 2015-02-23 06:12:50 -0800 | Northwest Arkansas | Central Time (US & Canada) |
569,861,417,689,419,800 | neutral | 0.7175 | null | 0 | American | null | flyneverdies | null | 0 | @AmericanAir is there anyone online that can help... the flight leaves in 3 hrs | null | 2015-02-23 06:08:44 -0800 | cali bound | Central Time (US & Canada) |
569,860,677,650,636,800 | negative | 1 | Cancelled Flight | 1 | American | null | chrisjennison | null | 0 | @AmericanAir why Cancelled Flight #1605 on 6/25 & 6/28? Flights now 4 hrs longer & have layovers. Too Late Flight to find a reasonably priced alternative. | null | 2015-02-23 06:05:47 -0800 | @MontgomeryCoMD / SYR / HHI | Eastern Time (US & Canada) |
569,860,221,755,117,600 | negative | 1 | Customer Service Issue | 1 | American | null | BurkhalterTrvl | null | 0 | @AmericanAir I don't know who that may be. I was also working from home. Thanks for nothing. | null | 2015-02-23 06:03:59 -0800 | Southern Wisconsin | Central Time (US & Canada) |
569,860,103,341,518,850 | negative | 1 | Customer Service Issue | 1 | American | null | roblasvegas | null | 0 | @AmericanAir I called the EP line and 4 hours Late Flightr I was called back. I sat on hold for over a hour to US Airways and then cut off | null | 2015-02-23 06:03:30 -0800 | Las Vegas | Pacific Time (US & Canada) |
569,860,082,965,426,200 | negative | 1 | Cancelled Flight | 1 | American | null | sindhurella67 | null | 0 | @AmericanAir my flight 1106 was Cancelled Flightled and I need to get back to Cleveland. What are my options? | [32.79401294, -96.80478711] | 2015-02-23 06:03:25 -0800 | null | Eastern Time (US & Canada) |
569,859,218,058,162,200 | negative | 1 | Cancelled Flight | 0.659 | American | null | HaileyUrban | null | 0 | @AmericanAir is there any way you could put me up in a hotel for the night?? If not I'm having to sleep at the airport again tonight. | null | 2015-02-23 05:59:59 -0800 | null | Alaska |
569,859,036,360,908,800 | negative | 1 | Customer Service Issue | 1 | American | null | MackShultz | null | 0 | @AmericanAir @MallowFairy And how many times, exactly, should we call and leave our number for a call back? Because that hasn't worked. | null | 2015-02-23 05:59:16 -0800 | Seattle | Hawaii |
569,858,655,086,120,960 | negative | 1 | Customer Service Issue | 0.6791 | American | null | RMauldin | null | 0 | .@AmericanAir @C2Next Would be great to get some help too! I've been trying since last night to get through. | null | 2015-02-23 05:57:45 -0800 | Texas | null |
569,858,330,421,694,460 | negative | 1 | Customer Service Issue | 1 | American | null | jmariecastillo | null | 0 | @AmericanAir Telling frustrated customers "we are super busy, please call back Late Flightr kthxbai" and then hanging up is not the best practice. | null | 2015-02-23 05:56:28 -0800 | null | Pacific Time (US & Canada) |
569,858,278,370,517,000 | negative | 1 | Customer Service Issue | 0.6509 | American | null | Jhosa_M | null | 0 | @AmericanAir But when becomes about get money from the passengers are very strict but don't have ANY feedback as a reward | null | 2015-02-23 05:56:15 -0800 | Ando por el mundo | Caracas |
569,858,012,967,542,800 | negative | 1 | Lost Luggage | 0.3726 | American | null | Jhosa_M | null | 0 | @AmericanAir Not even on the bag status...will take actions against this company is incredible how irresponsible are with the costumer | null | 2015-02-23 05:55:12 -0800 | Ando por el mundo | Caracas |
569,857,805,483,675,650 | negative | 1 | Lost Luggage | 1 | American | null | Jhosa_M | null | 0 | @AmericanAir Still waiting news about my bags 48hrs already happened and this company don't give to the passengers any certain information | null | 2015-02-23 05:54:22 -0800 | Ando por el mundo | Caracas |
569,857,475,098,202,100 | negative | 1 | Customer Service Issue | 0.6575 | American | null | ScottCarmichae1 | null | 0 | @AmericanAir Your customer service sucks! You rep should not be yelling at a caller regarding the weather in DFW. Hope you go bankrupt! | null | 2015-02-23 05:53:04 -0800 | Dallas, TX | Central Time (US & Canada) |
569,857,446,371,438,600 | negative | 1 | Customer Service Issue | 0.7167 | American | null | wordnerd153 | null | 0 | @AmericanAir Phone just disconnects if you stay on the line. Need to checkout of hotel in 2 hrs & have no place to go. Can't keep calling. | null | 2015-02-23 05:52:57 -0800 | Bellevue, WA | null |
569,857,415,027,564,540 | neutral | 0.6599 | null | null | American | null | letallec89 | null | 0 | @AmericanAir do you know if there is wifi on this flight? If so how much is it? Thank you :-) | null | 2015-02-23 05:52:49 -0800 | null | null |
569,857,209,745,584,100 | positive | 1 | null | null | American | null | dwburrell | null | 0 | @AmericanAir no apologies required. I made it home safe thanks to you! Kudos to AA! | null | 2015-02-23 05:52:00 -0800 | Fort Worth, TX | null |
569,857,157,778,133,000 | negative | 1 | Customer Service Issue | 0.6879 | American | null | MilesWittBoyer | null | 1 | @AmericanAir requested a call back at 1am. My Cancelled Flighted flight through DFW shouldn't take this long to reroute. You're Customer Service lacks | null | 2015-02-23 05:51:48 -0800 | Bentonville, Arkansas | null |
569,857,128,988,602,400 | negative | 1 | Customer Service Issue | 1 | American | null | JigsawLounge | null | 0 | @AmericanAir will you review your systems re notification? The website and telephone systems you have in place are clearly inadequate. | null | 2015-02-23 05:51:41 -0800 | SR2 | London |
569,856,784,086,777,860 | negative | 1 | Bad Flight | 0.714 | American | null | ronlieber | null | 0 | @AmericanAir Why not sell MCE during post door-close shuffle in same way u sell drinks/snacks? People on my flight self-upgraded w/o paying. | null | 2015-02-23 05:50:19 -0800 | Brooklyn by way of Chicago | null |
569,855,866,255,462,400 | neutral | 1 | null | null | American | null | Bardi_toto | null | 0 | @AmericanAir Will 2396 be Cancelled Flightled tonight? | null | 2015-02-23 05:46:40 -0800 | Hawaii/Dallas/Tucson/LA | Pacific Time (US & Canada) |
569,855,814,716,039,200 | negative | 1 | Late Flight | 0.66 | American | null | CassVinograd | null | 0 | @AmericanAir Not good enough. No info communicated at any point - just silence. for hours as we sat. Oh, and then seat was broken. #worst | null | 2015-02-23 05:46:28 -0800 | null | Eastern Time (US & Canada) |
569,855,409,567,207,400 | negative | 1 | Customer Service Issue | 1 | American | null | ThatEricAlper | null | 0 | @AmericanAir I can't get an operator after an hour's worth of calls to Cancelled Flight a delayed flight. Automated system doesn't go beyond message. | null | 2015-02-23 05:44:51 -0800 | Toronto | Eastern Time (US & Canada) |
569,855,205,187,190,800 | negative | 1 | Cancelled Flight | 1 | American | null | stevenmartz | null | 0 | @AmericanAir cannot provide us alternative flight until 36 hours Late Flightr ruining our trip! #Cancelled Flightled #angry #problems #ruined. | null | 2015-02-23 05:44:02 -0800 | null | null |
569,854,995,958,509,600 | negative | 1 | Lost Luggage | 0.705 | American | null | Robin_Downing | null | 0 | @AmericanAir Why did I have to stand at baggage claim for an hour waiting for a bag that you knew never made it on to the plane? | null | 2015-02-23 05:43:13 -0800 | null | Eastern Time (US & Canada) |
569,854,535,608,311,800 | positive | 1 | null | null | American | null | polpastor21 | null | 0 | @AmericanAir I love travel with yours planes, all people is very nice, it's amazing! Can you please follow me back? 😋I love the company! | null | 2015-02-23 05:41:23 -0800 | null | null |
569,854,492,126,146,560 | negative | 1 | Cancelled Flight | 0.6551 | American | null | RMauldin | null | 0 | @AmericanAir Not very helpful if my flight is already Cancelled Flightled! What about reFlight Booking Problems? AA has my email and cell - yet no notifications. | null | 2015-02-23 05:41:12 -0800 | Texas | null |
569,854,151,531,860,000 | negative | 0.6774 | Lost Luggage | 0.6774 | American | null | derekc21 | null | 0 | @AmericanAir @derekc21 , I leave Jaipur tomorrow , back to Dehli , Only in Delhi one night . we need to use our abilities to make magic . | null | 2015-02-23 05:39:51 -0800 | Innisfail, Alberta | Mountain Time (US & Canada) |
569,853,969,469,734,900 | negative | 1 | Customer Service Issue | 0.3642 | American | null | Davitossss | null | 0 | @AmericanAir now you change my gate and don't tell me? What the fuck is wrong with you people. Learn to do your fucken job | null | 2015-02-23 05:39:08 -0800 | null | null |
569,853,568,200,503,300 | negative | 0.6801 | Customer Service Issue | 0.3424 | American | null | nic_tudobem | null | 0 | @AmericanAir Trying to make an online Flight Booking Problems one way from Barbados -NYC but wont let me as says I need a Barbados CC...why??! | null | 2015-02-23 05:37:32 -0800 | New York | null |
569,853,327,359,516,700 | negative | 1 | Cancelled Flight | 1 | American | null | teague_ryan | null | 0 | @AmericanAir I would purchase it if I was there by choice but you guys Cancelled Flightled my flight and have me stuck at DFW for 7 hours! | null | 2015-02-23 05:36:35 -0800 | Southern California | null |
569,852,965,315,584,000 | negative | 1 | Damaged Luggage | 1 | American | null | bartellpeter | null | 0 | @AmericanAir haha I did. They said it wasn't their fault somehow? You guys r a joke | null | 2015-02-23 05:35:08 -0800 | null | null |
569,852,657,327,738,900 | negative | 1 | Customer Service Issue | 0.6753 | American | null | StephanSDalal | null | 0 | @AmericanAir Stuck in Miami, and one of the worst customer experiences I have ever had. Will be sure to let everyone know about my time w/AA | null | 2015-02-23 05:33:55 -0800 | null | null |
569,852,250,488,573,950 | negative | 0.6831 | Can't Tell | 0.3873 | American | null | ra1der7581 | null | 0 | @AmericanAir 2days 2plains 2fails | null | 2015-02-23 05:32:18 -0800 | Albuquerque,New Mexico | America/Boise |
569,852,112,605,089,800 | negative | 1 | Customer Service Issue | 1 | American | null | Beach_Girl7 | null | 0 | @AmericanAir @MurphyJulie it took them 6 hours to call me back. Then it disconnected twice. 😢 I'll never get back to work | null | 2015-02-23 05:31:45 -0800 | Bentonville Arkansas | Central Time (US & Canada) |
569,852,084,536,750,100 | negative | 1 | Lost Luggage | 1 | American | null | Eleonora7 | null | 0 | @AmericanAir so far all I am getting is "maybe your bag will come today. We don't know." Website says "status unknown"- can you help? | null | 2015-02-23 05:31:38 -0800 | New York, NY | Eastern Time (US & Canada) |
569,851,972,645,466,100 | negative | 1 | Cancelled Flight | 0.6709 | American | null | sindhurella67 | null | 0 | @AmericanAir My flight 1108 was Cancelled Flightled. I need to be rebooked, and I can't do it online and they aren't answering calls. Help! | null | 2015-02-23 05:31:12 -0800 | null | Eastern Time (US & Canada) |
569,851,952,282,112,000 | negative | 1 | Customer Service Issue | 1 | American | null | RLDelahunty | null | 0 | @AmericanAir I filled out that whole form before receiving a poor poor response. Is there no direct email address in reply? | [51.44283789, -0.13974112] | 2015-02-23 05:31:07 -0800 | London | null |
569,851,855,917,830,140 | negative | 1 | Customer Service Issue | 1 | American | null | ArtieFitchie | null | 0 | @AmericanAir Its the ABC's of PR, let your customers have the most info possible. Might want to go brush up on the basics... | null | 2015-02-23 05:30:44 -0800 | Memphis | Central Time (US & Canada) |
569,851,241,922,207,740 | negative | 1 | Customer Service Issue | 1 | American | null | Huedaddy10 | null | 0 | last trip on @AmericanAir ... Poor customer service 3 trips in a row! @Delta here I come! | null | 2015-02-23 05:28:18 -0800 | Memphis, TN | null |
569,850,912,451,072,000 | negative | 1 | Customer Service Issue | 0.7225 | American | null | whyemes | null | 0 | @AmericanAir stiiiil waiting. Please respond as my flight leaves in 2 1/2 hrs | null | 2015-02-23 05:26:59 -0800 | null | null |
569,850,808,029,859,840 | positive | 0.6845 | null | 0 | American | null | DaileyPursuit | null | 0 | @AmericanAir no worries, loved flying with you guys. Thanks! | null | 2015-02-23 05:26:34 -0800 | null | Central Time (US & Canada) |
569,850,597,169,598,460 | negative | 1 | Flight Attendant Complaints | 0.6878 | American | null | HaileyUrban | null | 0 | @AmericanAir you have the worst reps at Jacksonville airport. So rude and totally not helpful at all! | null | 2015-02-23 05:25:44 -0800 | null | Alaska |
569,850,259,507,154,940 | negative | 1 | Customer Service Issue | 1 | American | null | ariefriedheim | null | 0 | @AmericanAir Understood. Integration takes time, but no excuse for poor customer service | null | 2015-02-23 05:24:23 -0800 | New York, NY | Eastern Time (US & Canada) |
569,850,239,789,568,000 | negative | 1 | Customer Service Issue | 1 | American | null | theseanodell | null | 0 | @malhoit at least you got a response from @AmericanAir via Twitter. I went 0 for 2 yesterday. | null | 2015-02-23 05:24:19 -0800 | Texas | Central Time (US & Canada) |
569,850,083,140,882,400 | negative | 1 | Lost Luggage | 1 | American | null | Rom55Weber | null | 0 | @AmericanAir I am, called Paris office this morning again, still waiting. It is in Miami but apparently tag was "taken off" | null | 2015-02-23 05:23:41 -0800 | null | Paris |
569,849,818,694,037,500 | negative | 1 | Cancelled Flight | 1 | American | null | ikeNball | null | 0 | @AmericanAir Can I get some assistance? Flight Cancelled Flightled (today) from PHX to DFW. Not that I'm hating. But my job is concerned | [33.55192892, -112.07392397] | 2015-02-23 05:22:38 -0800 | Memphis, TN | Central Time (US & Canada) |
569,849,550,032,101,400 | positive | 1 | null | null | American | null | sfty1intx | null | 0 | @AmericanAir would also like say kind move on adding the points ! | null | 2015-02-23 05:21:34 -0800 | null | null |
569,848,857,498,161,150 | positive | 1 | null | null | American | null | melaine_cre | null | 0 | @AmericanAir ok, I just received an email with my registration from your team. Thanks a lot | null | 2015-02-23 05:18:49 -0800 | Saint Maur des Fossés | Paris |
569,847,788,986,462,200 | negative | 1 | Late Flight | 0.6684 | American | null | JoshSeefried | null | 0 | @AmericanAir wasn't just a delay. Your counter wouldn't take a valid CAC card as a valid ID which is needed for a TSA precheck on pass | null | 2015-02-23 05:14:34 -0800 | null | Central Time (US & Canada) |
569,847,671,822,946,300 | negative | 1 | Customer Service Issue | 0.6697 | American | null | melaine_cre | null | 0 | @AmericanAir all right, but can you give me an email to write to ? | null | 2015-02-23 05:14:06 -0800 | Saint Maur des Fossés | Paris |
569,847,331,064,934,400 | neutral | 1 | null | null | American | null | Beach_Girl7 | null | 0 | @AmericanAir is DFW accepting any arrivals or departures today? | null | 2015-02-23 05:12:45 -0800 | Bentonville Arkansas | Central Time (US & Canada) |
569,847,223,829,307,400 | neutral | 0.6852 | null | 0 | American | null | ronlieber | null | 2 | @AmericanAir Is it true, as FAs are saying, that you have no way to collect money from passengers (after door closing) who want a MCE seat? | null | 2015-02-23 05:12:20 -0800 | Brooklyn by way of Chicago | null |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.