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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,805,521,638,662,140 | negative | 1 | Customer Service Issue | 1 | American | null | harshdouble | null | 0 | @AmericanAir been on hold for for over two hours. After waiting 2 hours earlier. Can't get any info on my reservation. How is that ok? | null | 2015-02-23 02:26:37 -0800 | null | null |
569,805,235,255,783,400 | negative | 1 | Customer Service Issue | 1 | American | null | flemmingerin | null | 0 | @AmericanAir @nickcunningham1 Except now there is no wait time, the phone system just hangs up on you. So continuing to hold won't help. | null | 2015-02-23 02:25:29 -0800 | San Diego | null |
569,804,589,437,812,740 | negative | 1 | Late Flight | 0.6697 | American | null | tessabusenius | null | 0 | @AmericanAir LGA already by the time we pulled from the flight. QQBMUG. feel free to look up how many flights we've been "reticketed" on. | null | 2015-02-23 02:22:55 -0800 | Edmonton | null |
569,804,373,859,020,800 | negative | 1 | Customer Service Issue | 1 | American | null | flemmingerin | null | 0 | @AmericanAir @loganex except if you call now you'll get the same message. Trust me, I've tried. | null | 2015-02-23 02:22:03 -0800 | San Diego | null |
569,803,373,530,128,400 | negative | 1 | Lost Luggage | 1 | American | null | tessabusenius | null | 0 | @AmericanAir westjet and your rep won't do anything about my lost luggage- which I never even checked with westjet because it was lost in | null | 2015-02-23 02:18:05 -0800 | Edmonton | null |
569,803,188,901,031,940 | negative | 1 | Customer Service Issue | 1 | American | null | tessabusenius | null | 0 | @AmericanAir waited in the airport for two days to get home, not weather reLate Flightd. Dealt with horrible customer service. Finally switched to | null | 2015-02-23 02:17:21 -0800 | Edmonton | null |
569,802,396,328,534,000 | negative | 1 | Customer Service Issue | 1 | American | null | flemmingerin | null | 0 | @AmericanAir are you ignoring me on purpose? It was sad enough having your automated system hang up on me 😭 | null | 2015-02-23 02:14:12 -0800 | San Diego | null |
569,802,164,060,557,300 | negative | 1 | Customer Service Issue | 1 | American | null | tessabusenius | null | 0 | @AmericanAir who do I need to talk to to get a full refund on my trip? Your call center offers no assistance. | null | 2015-02-23 02:13:16 -0800 | Edmonton | null |
569,801,797,851,697,150 | negative | 1 | Lost Luggage | 1 | American | null | tessabusenius | null | 0 | @AmericanAir why wont you find my luggage without blaming everyone else? | null | 2015-02-23 02:11:49 -0800 | Edmonton | null |
569,801,344,988,680,200 | negative | 1 | Can't Tell | 0.6355 | American | null | Peakway3 | null | 0 | @AmericanAir that all AA is for USAir Elite members. It's one big disappointment in the way we are treated. #epicfailure | null | 2015-02-23 02:10:01 -0800 | North Carolina | null |
569,801,089,022,734,340 | neutral | 0.6577 | null | 0 | American | null | kcgent | null | 0 | @AmericanAir we have been rebooked due to weather, but need to change our reservation and fly on the 24th, instead of the 23rd. | null | 2015-02-23 02:09:00 -0800 | null | Central Time (US & Canada) |
569,800,909,942,886,400 | negative | 1 | Customer Service Issue | 1 | American | null | cerbederb | null | 0 | @AmericanAir love how you can't get an agent on the phone and the automated system hangs up on you | null | 2015-02-23 02:08:17 -0800 | null | null |
569,799,734,774,272,000 | negative | 1 | Cancelled Flight | 0.6687 | American | null | UNTAudra | null | 0 | @AmericanAir I was just called abt my flight Cancelled Flightlation- a flight that was Cancelled Flightled at 10:30a Sunday. Two 4:00a calls are not okay. | null | 2015-02-23 02:03:37 -0800 | texas | Eastern Time (US & Canada) |
569,799,402,119,770,100 | neutral | 0.6877 | null | 0 | American | null | flemmingerin | null | 0 | @AmericanAir Can you respond to my DM? | null | 2015-02-23 02:02:18 -0800 | San Diego | null |
569,799,325,175,275,500 | negative | 1 | Can't Tell | 0.6611 | American | null | AebischerDrew | null | 0 | @AmericanAir Thank you for the worst experience ever on an airline, from me to you, I hope your embarrassed as an airline. Pathetic | null | 2015-02-23 02:02:00 -0800 | Illinos | null |
569,799,181,394,538,500 | neutral | 1 | null | null | American | null | flemmingerin | null | 0 | @AmericanAir airport to figure this out or can someone tell me now? Flight is from San Juan to San Diego | null | 2015-02-23 02:01:25 -0800 | San Diego | null |
569,799,053,690,556,400 | neutral | 0.6564 | null | 0 | American | null | flemmingerin | null | 0 | @AmericanAir if you could let me know where I'm staying tonight (if you've booked anything) that would be great. Do I have to go to the | null | 2015-02-23 02:00:55 -0800 | San Diego | null |
569,798,946,740,166,660 | negative | 1 | Lost Luggage | 1 | American | null | julieb2306 | null | 0 | @AmericanAir @British_Airways 2 weeks ago today i arrived in miami and I still don't have my bag, absolute disgrace! | null | 2015-02-23 02:00:29 -0800 | Glasgow / Scotland | Casablanca |
569,797,440,100,036,600 | neutral | 0.6664 | null | 0 | American | null | davidkli | null | 0 | @AmericanAir what terminal LHR for aa5/BA1506? Doesn't say in boarding pass | null | 2015-02-23 01:54:30 -0800 | New York, NY | Eastern Time (US & Canada) |
569,796,511,409,704,960 | negative | 1 | Can't Tell | 0.6678 | American | null | flemmingerin | null | 0 | @AmericanAir so am I going to be homeless or do I have a place to stay tonight? Can you respond to me here so I can go back to sleep? | null | 2015-02-23 01:50:49 -0800 | San Diego | null |
569,795,397,448,634,400 | negative | 1 | Customer Service Issue | 0.3485 | American | null | flemmingerin | null | 0 | @AmericanAir at 5 am and have no clue if we have a place to stay or not | null | 2015-02-23 01:46:23 -0800 | San Diego | null |
569,795,284,764,532,740 | negative | 1 | Customer Service Issue | 0.659 | American | null | flemmingerin | null | 0 | @AmericanAir but really, can you DM me on here to verify if you've booked a hotel for our extra night here? Kinda unsettling to get a call | null | 2015-02-23 01:45:56 -0800 | San Diego | null |
569,794,658,479,394,800 | negative | 0.6752 | Can't Tell | 0.3392 | American | null | flemmingerin | null | 0 | @AmericanAir extra night we have to stay in San Juan now. How can I check on that? | null | 2015-02-23 01:43:27 -0800 | San Diego | null |
569,794,574,966,591,500 | negative | 0.6546 | Late Flight | 0.6546 | American | null | flemmingerin | null | 0 | @AmericanAir hey I got a call saying our flight was rescheduled but I can't get through to anyone to see if you're providing a hotel for the | null | 2015-02-23 01:43:07 -0800 | San Diego | null |
569,793,460,414,189,600 | negative | 1 | Lost Luggage | 1 | American | null | DavidWLocke | null | 0 | @AmericanAir @emeyerson @ggreenwald Don't wait on a bag. Go to Walmart and get what you need for tomorrow morning. | null | 2015-02-23 01:38:41 -0800 | San Antonio, Texas | Central Time (US & Canada) |
569,792,794,711,220,200 | neutral | 1 | null | null | American | null | miffSC | null | 0 | @AmericanAir More or less - after a night in a party hotel - no sleep and a 5:30 am rebook- on our way back to PHL http://t.co/4G0K0z2rei | null | 2015-02-23 01:36:03 -0800 | http://about.me/miffsc | Eastern Time (US & Canada) |
569,790,444,797,866,000 | neutral | 1 | null | null | American | null | KoolFatKat | null | 0 | @AmericanAir Hi. I have KOA-LAX-PHL-ORD booked as a 1-way savr awrd. If I called to chnge it to KOA-LAX-PHX-ORD would I have to pay any fees | null | 2015-02-23 01:26:42 -0800 | null | null |
569,790,297,875,599,360 | negative | 1 | Lost Luggage | 1 | American | null | Rom55Weber | null | 1 | @AmericanAir been calling 2 different offices already and still no sign of my baggage. First time on American Air.. (6) | null | 2015-02-23 01:26:07 -0800 | null | Paris |
569,789,996,707,803,140 | negative | 1 | Customer Service Issue | 1 | American | null | sarahruthbrady | null | 0 | @AmericanAir @Cowboycerrone You apologise for HIS frustrations & HIS disappointment but NOT your terrible service? #BlameShiftOverload | null | 2015-02-23 01:24:56 -0800 | null | null |
569,789,622,491,820,000 | negative | 1 | Can't Tell | 0.3641 | American | null | KottemannFYW | null | 0 | @AmericanAir Got it worked out. Had to postpone my trip and pay extra though. :/ Not easy for a poor graduate student. | null | 2015-02-23 01:23:26 -0800 | Lafayette, LA | null |
569,788,202,174,713,860 | negative | 0.6536 | Customer Service Issue | 0.6536 | American | null | seamswrite | null | 0 | @AmericanAir How best to talk with an agent to reschedule Cancelled Flighted flight? No one answers at AA. Know it's busy, but need help.Thanks | null | 2015-02-23 01:17:48 -0800 | null | null |
569,788,087,481,409,540 | negative | 1 | Can't Tell | 0.6694 | American | null | Allieism_ | null | 0 | @AmericanAir I don't want to waste any more of my time on your airline (you've already robbed 21 hours of my day) but I definitely will. | null | 2015-02-23 01:17:20 -0800 | Bay Area, CA | Pacific Time (US & Canada) |
569,787,573,725,491,200 | negative | 0.6864 | Can't Tell | 0.3523 | American | null | Rom55Weber | null | 1 | @AmericanAir me because it might not be so urgent for you but it really is for me. (5) | null | 2015-02-23 01:15:18 -0800 | null | Paris |
569,787,479,324,299,260 | negative | 1 | Lost Luggage | 1 | American | null | Rom55Weber | null | 1 | @AmericanAir i've now been in France two days without changing clothes and nothing to keep me warm so please locate my bag and send it to(4) | null | 2015-02-23 01:14:55 -0800 | null | Paris |
569,787,232,292,245,500 | negative | 1 | Late Flight | 0.6801 | American | null | LeoSouza1977 | null | 0 | @AmericanAir flight 45 JFK-LAS. First the catering was Late Flight, the. No push back crew. 2hrs delay. | null | 2015-02-23 01:13:56 -0800 | New York City | Eastern Time (US & Canada) |
569,786,809,028,255,740 | negative | 1 | Cancelled Flight | 0.6605 | American | null | seamswrite | null | 0 | @AmericanAir Flight Cancelled Flighted 2nd time. Can't reach agent to reschedule. Can you call me? | null | 2015-02-23 01:12:16 -0800 | null | null |
569,786,720,562,110,460 | negative | 1 | Lost Luggage | 1 | American | null | Rom55Weber | null | 1 | @AmericanAir my two coats were in that bag so i have been in france with no coat, walking around with a T shirt and one clean pair.(3) | null | 2015-02-23 01:11:54 -0800 | null | Paris |
569,786,457,998,680,060 | negative | 1 | Lost Luggage | 1 | American | null | Rom55Weber | null | 1 | @AmericanAir my bag is still in Miami and cannot be located?! How do you loose a bag like that? With a tag and everything?? (2) | null | 2015-02-23 01:10:52 -0800 | null | Paris |
569,786,215,693,742,100 | negative | 1 | Lost Luggage | 0.6999 | American | null | Rom55Weber | null | 1 | @AmericanAir So i was visiting SJU and was returning to Paris and they checked my bag at the gate in SJU, i arrived in paris and nothing,(1) | null | 2015-02-23 01:09:54 -0800 | null | Paris |
569,784,699,117,137,900 | negative | 1 | Customer Service Issue | 1 | American | null | EyeOfTheGate | null | 0 | @AmericanAir speaking 2 languages paid off! as the US line left me over 70 min in hold -without an answer- the latinamerican solved in 20min | null | 2015-02-23 01:03:53 -0800 | San Francisco | Pacific Time (US & Canada) |
569,784,114,309,693,440 | positive | 1 | null | null | American | null | FOHeming | null | 0 | @AmericanAir Yep, was in one of my other camera memory card :D | null | 2015-02-23 01:01:33 -0800 | Left hand seat in flightdeck | London |
569,782,460,000,514,050 | negative | 1 | Cancelled Flight | 1 | American | null | br0hith | null | 0 | @AmericanAir is terrible, my flights Cancelled Flighted and i've been on hold for the past 4 hours. Never again. | null | 2015-02-23 00:54:59 -0800 | null | Eastern Time (US & Canada) |
569,782,378,270,314,500 | negative | 1 | Bad Flight | 1 | American | null | gubelmom | null | 0 | @AmericanAir I certainly hope my LA /PBI on 25 th has a NEW plane . The seats on Feb 11 th flight ( in reverse) God awful | null | 2015-02-23 00:54:39 -0800 | world | Eastern Time (US & Canada) |
569,780,060,523,261,950 | negative | 1 | Customer Service Issue | 0.6521 | American | null | carlacrooker | null | 0 | @AmericanAir 20 HS students from Ithaca NY stuck in Miami flts xld u won't rebook to get kids home use carrier alliance #rulesshouldbend | null | 2015-02-23 00:45:27 -0800 | null | Eastern Time (US & Canada) |
569,779,719,798,951,940 | negative | 1 | Can't Tell | 1 | American | null | JuntyH | null | 0 | @AmericanAir Hands down the worst airline to travel with. Really really fucking bad. | null | 2015-02-23 00:44:05 -0800 | null | null |
569,775,795,452,792,800 | neutral | 0.6667 | null | null | American | null | dkar84 | null | 0 | @AmericanAir can you use the aa credit platinum select world mastercard for Alaska flights? Or just american? | null | 2015-02-23 00:28:30 -0800 | Renton, WA | null |
569,774,692,371,820,540 | neutral | 1 | null | null | American | null | brooks_angus | null | 0 | @AmericanAir Why did AA973 return to JFK? Thanks :) | null | 2015-02-23 00:24:07 -0800 | Greater Geelong | null |
569,774,273,851,568,100 | negative | 1 | Customer Service Issue | 1 | American | null | bethany_ft | null | 0 | @AmericanAir is the 24/7 phone line open? On hold for over 2 hours now. Your check-in agents cannot help at the airport itself. Please help. | null | 2015-02-23 00:22:27 -0800 | null | Eastern Time (US & Canada) |
569,772,113,378,218,000 | negative | 1 | Lost Luggage | 1 | American | null | christinachime | null | 0 | @AmericanAir what sense is it to charge for a bag service when the service isn't great. Losing luggage and now missing items this is bs | null | 2015-02-23 00:13:52 -0800 | null | null |
569,771,576,528,220,160 | negative | 1 | Can't Tell | 0.6518 | American | null | PiersDenney | null | 0 | @AmericanAir No it isn't - sheer incompetence was reigning at DFW today. I was there. On a plane on the GD runway. I doubt you were. | null | 2015-02-23 00:11:44 -0800 | Kansas City, MO USA | Central Time (US & Canada) |
569,770,867,841,839,100 | negative | 0.6914 | Late Flight | 0.3646 | American | null | SXSEFoodCo | null | 0 | @AmericanAir yes we did make it home. But by no means am I happy. I've always chosen AA as my 1st choice when flying, I'm rethinking that... | null | 2015-02-23 00:08:55 -0800 | null | null |
569,770,321,563,279,360 | negative | 1 | Customer Service Issue | 1 | American | null | whyemes | null | 0 | @AmericanAir still waiting on a dm response..... #sloooowresponses | null | 2015-02-23 00:06:45 -0800 | null | null |
569,769,747,019,128,800 | negative | 1 | Late Flight | 0.6708 | American | null | FatiElo | null | 0 | @AmericanAir @robinreda that can be a stop over before Paris. You are an embarrassment | null | 2015-02-23 00:04:28 -0800 | Londres | Paris |
569,769,643,864,408,060 | negative | 1 | Cancelled Flight | 0.3483 | American | null | FatiElo | null | 0 | @AmericanAir @robinreda being stuck two days in the airport is not something pretty normal. I am positive you can find a plane to Europe | null | 2015-02-23 00:04:03 -0800 | Londres | Paris |
569,769,633,995,104,260 | negative | 1 | Lost Luggage | 1 | American | null | christinachime | null | 0 | @AmericanAir highly disappointed in the baggage service with this merge with @USAirways you guys have lost our 1st bag and now missing items | null | 2015-02-23 00:04:01 -0800 | null | null |
569,769,606,761,439,200 | negative | 1 | Late Flight | 1 | American | null | Mwoodshop | null | 0 | @AmericanAir just landed - 3hours Late Flight - and now we need to wait TWENTY MORE MINUTES for a gate! I have patience but none for incompetence. | null | 2015-02-23 00:03:54 -0800 | Jerz | Eastern Time (US & Canada) |
569,769,525,744,250,900 | negative | 1 | Customer Service Issue | 1 | American | null | jaxtonypiper | null | 0 | @AmericanAir FINALLY called me back... BUT HASN'T SPOKEN TO ME. Like the worst prank call EVER!! | null | 2015-02-23 00:03:35 -0800 | Arkansas | Central Time (US & Canada) |
569,769,214,388,473,860 | negative | 1 | Customer Service Issue | 1 | American | null | sklovek1 | null | 0 | @AmericanAir wait times of 2 hours to talk with an exec plt agent, what is going on!!! | null | 2015-02-23 00:02:21 -0800 | null | null |
569,768,294,648,905,700 | negative | 1 | Lost Luggage | 0.6134 | American | null | christinachime | null | 0 | @AmericanAir so the one time we upgrade to first class our luggage was open and now missing valuable items that can't be replaced. #upset | null | 2015-02-22 23:58:41 -0800 | null | null |
569,766,964,895,166,460 | neutral | 1 | null | null | American | null | mannes21 | null | 0 | @AmericanAir please rebook me from Seattle to Columbus Tue 2/24, locator: KARAAX, name: Mitchell M Neuer | null | 2015-02-22 23:53:24 -0800 | ÜT: 47.683801,-122.327443 | null |
569,766,662,024,630,300 | negative | 1 | Customer Service Issue | 1 | American | null | LorelleEPhoto | null | 0 | @AmericanAir still no reply to my email sent on 11th February. Even sent an email asking for acknowledgment that's it been recieved, nothing | null | 2015-02-22 23:52:12 -0800 | null | Edinburgh |
569,766,247,715,319,800 | negative | 1 | Cancelled Flight | 1 | American | null | sam4tgl | null | 1 | @AmericanAir flight Cancelled Flighted! I'm trying to get to #chicago. What are me and @justynmoro gonna do. #flying#flight#travel | null | 2015-02-22 23:50:33 -0800 | Pride Rock | Pacific Time (US & Canada) |
569,766,140,332,937,200 | negative | 1 | Late Flight | 1 | American | null | anasmom | null | 0 | @AmericanAir working over time tonight? Got delayed 2 days .. In SJU .. Could be worse :) | null | 2015-02-22 23:50:08 -0800 | Bay Area | Pacific Time (US & Canada) |
569,764,857,991,467,000 | negative | 1 | Customer Service Issue | 1 | American | null | MichaelJMaas | null | 0 | @AmericanAir it doesn't allow me to hold. That's the problem. | null | 2015-02-22 23:45:02 -0800 | null | Mountain Time (US & Canada) |
569,764,275,700,375,550 | negative | 1 | Can't Tell | 1 | American | null | DBFuhrm | null | 0 | @AmericanAir has to be the worst airline in the world #yousuck #horrible #Oscars2015 | null | 2015-02-22 23:42:43 -0800 | Scottsdale, AZ | null |
569,763,959,240,200,200 | neutral | 1 | null | null | American | null | titoebc | null | 0 | @AmericanAir Reebooked for tomorrow in AA 1389 LV-DFW at 810 am arriving 12.50pm; still open this flight? | null | 2015-02-22 23:41:28 -0800 | null | null |
569,762,940,816,990,200 | negative | 1 | Lost Luggage | 0.6749 | American | null | monumentsinking | null | 0 | .@AmericanAir @USAirways Add insult to injury you guys "misplaced" my bag.
Can't believe you have to pay money to be treated this poorly. | null | 2015-02-22 23:37:25 -0800 | PDX JFK SFO BDL | Pacific Time (US & Canada) |
569,761,641,211,895,800 | negative | 1 | Cancelled Flight | 0.6639 | American | null | krlmnz | null | 0 | @AmericanAir My connecting flight to DFW was Cancelled Flightled and need to get to IND tomorrow. Any way I can get this sorted out? Been holding 1h08 | null | 2015-02-22 23:32:15 -0800 | New York City | Eastern Time (US & Canada) |
569,760,118,591,467,500 | negative | 1 | Bad Flight | 0.6787 | American | null | chigirldc | null | 0 | @AmericanAir I would like to be reimbursed for my shuttle from Denver after #1080 diversion 6+ hours sitting in plane and mech problems | null | 2015-02-22 23:26:12 -0800 | null | Quito |
569,759,892,803,756,000 | negative | 1 | Flight Booking Problems | 0.6575 | American | null | farfalla818 | null | 0 | @AmericanAir Please REPLY! How do you mess up my rebook TWICE??? | null | 2015-02-22 23:25:18 -0800 | Plano, Texas | null |
569,758,473,535,164,400 | negative | 1 | Customer Service Issue | 1 | American | null | KaraKFox | null | 0 | @AmericanAir I've been on hold for 4 hrs, no call bk either. Family of 4 trying to get from HDN to DFW flight 1418 direct. Need new info plz | null | 2015-02-22 23:19:40 -0800 | Dallas, Texas | null |
569,758,106,395,254,800 | neutral | 0.6755 | null | 0 | American | null | TheForwardCabin | null | 0 | @AmericanAir Can you check on he status of my EXP membership card? Need the physical card to access some international lounges soon. | null | 2015-02-22 23:18:12 -0800 | null | Eastern Time (US & Canada) |
569,757,774,395,023,360 | negative | 1 | Cancelled Flight | 1 | American | null | JorgeGuarneros | null | 0 | @AmericanAir my flight tomorrow is Cancelled Flighted you guys just keep letting me down | null | 2015-02-22 23:16:53 -0800 | null | null |
569,757,272,760,397,800 | positive | 1 | null | null | American | null | MigsRunner | null | 0 | @AmericanAir Thanks for the champagne AA153 ORD-NRT to celebrate my #TokyoMarathon2015 finish! http://t.co/Ij4xL01tKX | null | 2015-02-22 23:14:54 -0800 | Boston, MA | null |
569,757,115,822,157,800 | negative | 1 | Cancelled Flight | 1 | American | null | farfalla818 | null | 0 | @AmericanAir I'm beyond confused here. why would you offer an earlier flight?? when they Cancelled Flightled 2222, I asked for TUES. please fix! | null | 2015-02-22 23:14:16 -0800 | Plano, Texas | null |
569,755,053,159,874,560 | negative | 1 | Flight Booking Problems | 0.6796 | American | null | AminahAMajeed | null | 0 | @AmericanAir I'm in MEX. I need to fly to New York City tomorrow. My new flight on Tuesday is unacceptable. Please help. | null | 2015-02-22 23:06:04 -0800 | New York, NY | Eastern Time (US & Canada) |
569,754,550,187,352,060 | negative | 1 | Cancelled Flight | 1 | American | null | kris_bailey | null | 0 | @AmericanAir my mom’s flight tomorrow Cancelled Flighted w/ no notice. Phone system said callback in 2 hours and it’s been 4. I need to go to bed! | null | 2015-02-22 23:04:04 -0800 | San Francisco, CA | Pacific Time (US & Canada) |
569,754,108,321,607,700 | negative | 0.6516 | Customer Service Issue | 0.6516 | American | null | jsirls | null | 0 | @AmericanAir I'm trying to reach the advantage department to add my number to a recent flight | null | 2015-02-22 23:02:19 -0800 | Los Angeles | null |
569,753,971,406,999,550 | negative | 1 | Customer Service Issue | 0.6707 | American | null | rgsager | null | 0 | @AmericanAir I am going to keep these tweets coming till AA does something...which I know is nothing..hoping I go way...not likely. | null | 2015-02-22 23:01:46 -0800 | null | null |
569,753,555,181,006,850 | negative | 1 | Flight Attendant Complaints | 0.3548 | American | null | rgsager | null | 0 | @AmericanAir make sure u insure your luggage as those assholes @ AA take no fricken responsibility...& don't believe their lies!!!! | null | 2015-02-22 23:00:07 -0800 | null | null |
569,753,036,014,247,940 | negative | 1 | Lost Luggage | 1 | American | null | rgsager | null | 0 | @AmericanAir-everyone: its been weeks&those dickheads @ AA hadn't contacted me...they lost my checked bag & carryon and haven't offer to pay | null | 2015-02-22 22:58:03 -0800 | null | null |
569,752,206,343,348,200 | negative | 1 | Customer Service Issue | 1 | American | null | jameslardizzone | null | 0 | @AmericanAir why arent callings going thru it doesnt have me wait or anything and automated stuff is messed up | null | 2015-02-22 22:54:46 -0800 | null | Eastern Time (US & Canada) |
569,750,857,215,922,200 | neutral | 1 | null | null | American | null | DrDemetre | null | 0 | @AmericanAir 235. We made it to Seattle... | null | 2015-02-22 22:49:24 -0800 | Brooklyn | Eastern Time (US & Canada) |
569,749,507,623,120,900 | negative | 1 | Cancelled Flight | 1 | American | null | SentieriMelinda | null | 0 | @AmericanAir we will not be flying with you or US air again. The changes and Cancelled Flightations leading up to today's big finale is unacceptable. | null | 2015-02-22 22:44:02 -0800 | null | null |
569,748,937,545,883,650 | negative | 1 | Cancelled Flight | 1 | American | null | SentieriMelinda | null | 0 | @AmericanAir thanks for your apology but it's a bit Late Flight. Cancelled Flighting a flight more than 24 hrs in advance due to weather is ridiculous. We | null | 2015-02-22 22:41:46 -0800 | null | null |
569,747,411,779,735,550 | negative | 1 | Cancelled Flight | 1 | American | null | jzinchuk | null | 0 | @AmericanAir you Cancelled Flightled my flight tomorrow (without telling me) and I want to rebook-please help me book a new flight! What # can I call? | null | 2015-02-22 22:35:43 -0800 | Seattle, WA | Pacific Time (US & Canada) |
569,747,280,552,538,100 | negative | 1 | Can't Tell | 1 | American | null | MindWarpLLC | null | 0 | @AmericanAir The word failure means: an act or instance of failing or proving unsuccessful; lack of success nonperformance of something due. | null | 2015-02-22 22:35:11 -0800 | El Paso, TX | Mountain Time (US & Canada) |
569,747,170,741,465,100 | negative | 1 | Customer Service Issue | 1 | American | null | LisaMitchL | null | 0 | @AmericanAir Why offer automated call back option when agent is available only to call me & have me sit on hold? At 12:30am. #onholdfordays | null | 2015-02-22 22:34:45 -0800 | Indianapolis | Eastern Time (US & Canada) |
569,746,542,275,354,600 | negative | 0.6764 | Flight Booking Problems | 0.3722 | American | null | emrey35 | null | 0 | @AmericanAir do you have the phone number of a supervisor i can speak to regarding my travels today | null | 2015-02-22 22:32:15 -0800 | College Station | null |
569,746,288,499,138,560 | negative | 1 | Customer Service Issue | 1 | American | null | wast3gate | null | 0 | @AmericanAir - Hanging up on customers with no chance for a callback is a failure of customer service. 1:30am EST and no one can answer? 2/2 | null | 2015-02-22 22:31:15 -0800 | 41.301208,-81.750618 | Eastern Time (US & Canada) |
569,745,948,437,569,540 | negative | 1 | Flight Booking Problems | 0.3428 | American | null | melissamassello | null | 0 | @AmericanAir To think that I'm a "Priority Member"! Wonder how you treat the plebes. I know which rewards card I'm Cancelled Flightling immediately. | null | 2015-02-22 22:29:54 -0800 | Austin, TX | Eastern Time (US & Canada) |
569,745,801,121,009,660 | negative | 1 | Customer Service Issue | 1 | American | null | wast3gate | null | 0 | @AmericanAir - for the past 5.5 hours, call volume is so high that no one can take my call to Cancelled Flight my itinerary? #YoureDoingItWrong 1/2 | null | 2015-02-22 22:29:19 -0800 | 41.301208,-81.750618 | Eastern Time (US & Canada) |
569,745,686,784,315,400 | negative | 1 | Cancelled Flight | 1 | American | null | melissamassello | null | 0 | @AmericanAir Worst airline. You Cancelled Flight flight, don't let me know, I wait on hold 30 mins, told to enter callback for middle of the night?!! | null | 2015-02-22 22:28:51 -0800 | Austin, TX | Eastern Time (US & Canada) |
569,745,528,382,038,000 | negative | 1 | Customer Service Issue | 1 | American | null | MindWarpLLC | null | 0 | @AmericanAir Did you guys just give up helping people? Your phone tree just hangs up on me and I have a flight tomorrow. Connection pending | null | 2015-02-22 22:28:13 -0800 | El Paso, TX | Mountain Time (US & Canada) |
569,745,375,713,558,500 | negative | 1 | Customer Service Issue | 1 | American | null | urduckcommander | null | 0 | @AmericanAir you called back just to put me on hold. It's midnight. Literally just want to know how I'm getting home and I'm getting no help | null | 2015-02-22 22:27:37 -0800 | null | Quito |
569,745,303,794,024,450 | negative | 1 | Late Flight | 1 | American | null | esmdesigns | null | 0 | @AmericanAir Flight #2390 delayed 14 hours!! No one at #AmericanAirlines counter can tell my husband that he will be on that flight! Help??? | null | 2015-02-22 22:27:20 -0800 | Michigan | Eastern Time (US & Canada) |
569,744,516,715,913,200 | negative | 1 | Customer Service Issue | 0.6953 | American | null | Brittlyn_Lea | null | 0 | @AmericanAir this has happens so many times. It's just upsetting to see how poorly an airline treats their customers | [33.40901961, -111.90976239] | 2015-02-22 22:24:12 -0800 | null | Arizona |
569,743,129,928,028,160 | negative | 1 | Customer Service Issue | 1 | American | null | malhoit | null | 0 | @AmericanAir seriously, there aren't any reps available to take phone calls? Even for platinum? | null | 2015-02-22 22:18:42 -0800 | Indianapolis, IN | Eastern Time (US & Canada) |
569,742,995,102,117,900 | negative | 1 | Customer Service Issue | 1 | American | null | excake | null | 0 | @AmericanAir overall lack of attention or foresight when managing flights. | null | 2015-02-22 22:18:10 -0800 | Austin, TX | Central Time (US & Canada) |
569,742,876,793,372,700 | negative | 1 | Bad Flight | 0.3655 | American | null | excake | null | 0 | @AmericanAir now we are all stuck on the plane after landing because crew unable to figure it out | null | 2015-02-22 22:17:41 -0800 | Austin, TX | Central Time (US & Canada) |
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