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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,846,990,076,387,300 | negative | 1 | Customer Service Issue | 0.6839 | American | null | AminahAMajeed | null | 0 | @AmericanAir I called reservation at 1 am and I'm still waiting for someone to call me back | null | 2015-02-23 05:11:24 -0800 | New York, NY | Eastern Time (US & Canada) |
569,846,963,350,454,300 | negative | 1 | Customer Service Issue | 0.3487 | American | null | HaileyUrban | null | 0 | @AmericanAir a confirmed flight. I'm so done! Thanks for nothing! | null | 2015-02-23 05:11:17 -0800 | null | Alaska |
569,846,882,291,159,040 | positive | 0.6588 | null | 0 | American | null | Flora_Lola_NYC | null | 0 | @AmericanAir Not necessary. I am confident the excellent in-flight staff will make the appropriate report. | null | 2015-02-23 05:10:58 -0800 | null | Eastern Time (US & Canada) |
569,846,545,715,228,700 | neutral | 0.6436 | null | 0 | American | null | jono_1984 | null | 0 | @AmericanAir Sorry, what equipment? Have the passengers been allowed to return to the plane? | null | 2015-02-23 05:09:38 -0800 | Hertfordshire & London | London |
569,846,356,409,339,900 | positive | 1 | null | null | American | null | LisaMitchL | null | 0 | @AmericanAir thank you for doing the best you could to get me rebooked. Agent on phone & addtl resolution on DM was very much appreciated. | null | 2015-02-23 05:08:53 -0800 | Indianapolis | Eastern Time (US & Canada) |
569,846,302,663,688,200 | negative | 1 | Customer Service Issue | 0.6834 | American | null | HaileyUrban | null | 0 | @AmericanAir no email no phone call no nothing. You've screwed with my flight and my family/Friends flights. You Cancelled Flighted reservations for | null | 2015-02-23 05:08:40 -0800 | null | Alaska |
569,846,045,892,608,000 | negative | 1 | Customer Service Issue | 0.6414 | American | null | stephenmartino | null | 0 | @AmericanAir If you care, could you have someone call me to explain what is going on. | null | 2015-02-23 05:07:39 -0800 | Baltimore, Maryland | Central Time (US & Canada) |
569,846,023,553,720,300 | negative | 1 | Customer Service Issue | 0.6681 | American | null | SFaldon_Sports | null | 0 | Hey @AmericanAir why automated call me and then hang up at 4:45 am!?! And why can't I reschedule Cancelled Flighted flights via web!?! Come on!!! | null | 2015-02-23 05:07:33 -0800 | Fort Smith, Ark. | Central Time (US & Canada) |
569,845,438,494,457,860 | negative | 1 | Cancelled Flight | 1 | American | null | HaileyUrban | null | 0 | @AmericanAir from a service rep but that hasn't happened yet. I'm honestly fed up and sick of this. No notice when my flight got Cancelled Flighted | null | 2015-02-23 05:05:14 -0800 | null | Alaska |
569,845,041,440,677,900 | negative | 1 | Cancelled Flight | 1 | American | null | CPalcisco | null | 0 | @AmericanAir help. Flight to Dallas was Cancelled Flightled this morning from cle. on hold for 3 hours. Need to be booked on next flight out. | null | 2015-02-23 05:03:39 -0800 | null | null |
569,844,812,783,996,900 | negative | 1 | Customer Service Issue | 0.6894 | American | null | HaileyUrban | null | 0 | @AmericanAir me up in a hotel tonight and expect me to now pay even more money. I don't have that money!! I was supposed to get a call back | null | 2015-02-23 05:02:45 -0800 | null | Alaska |
569,844,379,176,853,500 | negative | 1 | Cancelled Flight | 1 | American | null | HaileyUrban | null | 0 | @AmericanAir my flight 129 to dallas and 259 to SFO has been Cancelled Flighted and they can't get me on anything else until tomorrow. You won't put | null | 2015-02-23 05:01:01 -0800 | null | Alaska |
569,844,262,461,972,500 | negative | 1 | Customer Service Issue | 1 | American | null | C2Next | null | 0 | @AmericanAir How is it possible that your call system can refuse callers for over twelve hours? What service options does that leave? | null | 2015-02-23 05:00:34 -0800 | St. Louis, Mo | Central Time (US & Canada) |
569,844,251,426,730,000 | negative | 1 | Customer Service Issue | 1 | American | null | chermc56 | null | 0 | @AmericanAir I understand a bit of a wait, but I called at 6:23 pm and didn't get a call back until just after 11:00 pm, that's not cool | [42.205996, -83.35487329] | 2015-02-23 05:00:31 -0800 | ÜT: 42.63352,-83.624194 | Central Time (US & Canada) |
569,844,044,693,577,700 | neutral | 0.6549 | null | 0 | American | null | bradleywilson09 | null | 0 | @AmericanAir @SouthwestAir — Y'all will like this one. http://t.co/hF8aJZ4ffl | null | 2015-02-23 04:59:42 -0800 | Wichita Falls, Texas | null |
569,844,028,365,275,140 | negative | 1 | Lost Luggage | 1 | American | null | LeslieWolfson | null | 0 | @AmericanAir Pathetic answer. Just found out my bag has been sitting at LGA for 20 hours and no call from you to lmk or delivery of bag. BAD | null | 2015-02-23 04:59:38 -0800 | Miami Beach | Central Time (US & Canada) |
569,843,745,157,451,800 | negative | 1 | Customer Service Issue | 1 | American | null | EaglesJade | null | 0 | @AmericanAir stranded in Miami because your automated system keeps hanging up on me for two days. Help ! | null | 2015-02-23 04:58:30 -0800 | null | null |
569,843,488,969,371,650 | negative | 0.6732 | Customer Service Issue | 0.3405 | American | null | nicoeats | null | 0 | @AmericanAir is flight 1318 Cancelled Flighted or not? No word from the ground staff. | null | 2015-02-23 04:57:29 -0800 | Tokyo, Japan | Eastern Time (US & Canada) |
569,843,485,911,560,200 | negative | 1 | Customer Service Issue | 0.6627 | American | null | mwangbickler | null | 2 | “@AmericanAir: @mwangbickler We apologize for your frustrations, Michael. Have you been rebooked?” -got call back after 10 hours. Bad. | [47.62581201, -122.3501506] | 2015-02-23 04:57:28 -0800 | Napa, CA | Pacific Time (US & Canada) |
569,843,359,029,850,100 | negative | 1 | Customer Service Issue | 0.6364 | American | null | melaine_cre | null | 0 | @AmericanAir I'm trying to register since 12:00,don't want to be separated from my brother during the15hours flight!There're few places left | null | 2015-02-23 04:56:58 -0800 | Saint Maur des Fossés | Paris |
569,843,331,930,263,550 | negative | 1 | Customer Service Issue | 0.6708 | American | null | wordnerd153 | null | 0 | @AmericanAir trying to get thru to agent since last night b/c AA changed our flight to 2 days from now. Infuriating! We need to get to SEA! | null | 2015-02-23 04:56:52 -0800 | Bellevue, WA | null |
569,842,929,860,263,940 | negative | 1 | Customer Service Issue | 0.6531 | American | null | teague_ryan | null | 0 | @AmericanAir called last night, after 10hrs got call back, can I get a one day pass to admirals club? I'm going to be spending 7hrs in DFW | null | 2015-02-23 04:55:16 -0800 | Southern California | null |
569,842,758,967,386,100 | negative | 1 | Customer Service Issue | 1 | American | null | flemmingerin | null | 0 | @AmericanAir how can I get you guys to respond to my tweets and DM??? Really sad feeling to be ignored. | null | 2015-02-23 04:54:35 -0800 | San Diego | null |
569,842,295,387,791,360 | negative | 1 | Customer Service Issue | 1 | American | null | rpstranslations | null | 0 | @AmericanAir I am still waiting for that call back. Stranded and no one to talk to | null | 2015-02-23 04:52:45 -0800 | Chicago, IL | null |
569,842,067,544,805,400 | neutral | 0.3512 | null | 0 | American | null | flyneverdies | null | 0 | @AmericanAir thank you...I know it's a busy for you today but any help would be appreciated... | null | 2015-02-23 04:51:50 -0800 | cali bound | Central Time (US & Canada) |
569,841,575,737,499,650 | positive | 1 | null | null | American | null | TheTimSales | null | 0 | @AmericanAir Karen Riedel is a rock star employee and a miracle worker. I really appreciated her help this morning! | null | 2015-02-23 04:49:53 -0800 | Dallas, TX | Central Time (US & Canada) |
569,841,476,240,166,900 | negative | 1 | Customer Service Issue | 1 | American | null | rac22582 | null | 0 | @AmericanAir trying to talk 2 customer service to add lap child and can't get a hold of anybody. I need help!!!!! | null | 2015-02-23 04:49:29 -0800 | null | America/Chicago |
569,841,254,655,270,900 | negative | 0.655 | Flight Booking Problems | 0.3352 | American | null | Active_Aly | null | 0 | @AmericanAir @Active_Aly thx. We have already been on the iberia website, and seat reservation is unavailable. Hopefully we can call them. | [25.8058716, -80.1255332] | 2015-02-23 04:48:36 -0800 | London, England | Eastern Time (US & Canada) |
569,841,119,783,202,800 | negative | 1 | Customer Service Issue | 0.698 | American | null | jaimehag | null | 0 | @AmericanAir this merger with @USAirways @usairwis a cluster of inefficiency and misinformation. When is it going to be done? | null | 2015-02-23 04:48:04 -0800 | New York, NY | Atlantic Time (Canada) |
569,840,848,764,059,650 | negative | 1 | Customer Service Issue | 1 | American | null | RMauldin | null | 1 | .@AmericanAir @Kaha58 Would be nice if you could actually talk to the reserv. team...it just hangs up on you and has been since last night. | null | 2015-02-23 04:47:00 -0800 | Texas | null |
569,839,807,787,958,300 | negative | 1 | longlines | 0.6798 | American | null | unclesahm | null | 0 | @AmericanAir why is there only one checkpoint open at JFK terminal 8? Ridiculous. | null | 2015-02-23 04:42:51 -0800 | LA via NY via SP | Pacific Time (US & Canada) |
569,839,377,104,285,700 | negative | 1 | Customer Service Issue | 0.664 | American | null | ih8ms | null | 0 | @AmericanAir wow. Flight crew shows up :15 mins before the flight. No catering for AA3390. Nice. Why to treat your customers. | null | 2015-02-23 04:41:09 -0800 | null | null |
569,839,216,512,917,500 | negative | 1 | Customer Service Issue | 0.6707 | American | null | thelyandre | null | 0 | @AmericanAir.If I miss saying goodbye to my friend cause of your crappy service I swear you will never hear the end of it.#AmericanAirlines | null | 2015-02-23 04:40:30 -0800 | Brooklyn, NY | null |
569,839,118,093,398,000 | neutral | 0.6815 | null | null | American | null | ThatsKathalina | null | 0 | @AmericanAir .. UMM hello? | [27.69523415, -97.34856142] | 2015-02-23 04:40:07 -0800 | null | Eastern Time (US & Canada) |
569,838,878,049,345,540 | neutral | 1 | null | null | American | null | McKennon | null | 0 | @AmericanAir QSVGRU when would the next flight arrive? | null | 2015-02-23 04:39:10 -0800 | null | Atlantic Time (Canada) |
569,838,834,810,093,600 | negative | 1 | Customer Service Issue | 0.6615 | American | null | TomGasparetti | null | 0 | @AmericanAir that is absolutely false stmt. You have a comedy of errors incl no catering etc #GetYourActTogether | null | 2015-02-23 04:38:59 -0800 | null | null |
569,838,589,879,685,100 | negative | 1 | Damaged Luggage | 0.5193 | American | null | bartellpeter | null | 0 | @AmericanAir how do I see your report team? | null | 2015-02-23 04:38:01 -0800 | null | null |
569,838,466,697,175,040 | negative | 1 | Customer Service Issue | 1 | American | null | thelyandre | null | 0 | @AmericanAir. It's been 5 hours and still no call and now we are back to being hung up on by an automated system. #AmericanAirlines | null | 2015-02-23 04:37:32 -0800 | Brooklyn, NY | null |
569,838,141,273,559,040 | negative | 1 | Lost Luggage | 0.6715 | American | null | mjsorci | null | 0 | @AmericanAir you bet make this screw up right (for once). Things I need in bag for my job and you have "grounded" me today #painandsuffering | null | 2015-02-23 04:36:14 -0800 | null | null |
569,837,686,367,744,000 | negative | 0.6678 | Customer Service Issue | 0.3518 | American | null | Precious_Here | null | 0 | @AmericanAir Last thing I want to deal w/ before 8 on a Mon! I've already waited the suggested wait time, so I hope I get a call back ASAP. | null | 2015-02-23 04:34:26 -0800 | Indianapolis | Central Time (US & Canada) |
569,837,685,428,359,200 | negative | 1 | Customer Service Issue | 1 | American | null | thelyandre | null | 0 | @AmericanAir. All I get is an automated system that hangs up on me. I finally get a message that some will call me back in 2 hours. | null | 2015-02-23 04:34:25 -0800 | Brooklyn, NY | null |
569,837,650,984,751,100 | negative | 1 | Customer Service Issue | 1 | American | null | MurphyJulie | null | 0 | @AmericanAir @emrey35 But it says your agents are too busy and to try back Late Flightr??? | null | 2015-02-23 04:34:17 -0800 | null | null |
569,837,381,261,533,200 | negative | 1 | Late Flight | 0.362 | American | null | mjsorci | null | 0 | @AmericanAir file loc:TJYCQH. Bag at airport since last nite.Not "scheduled" to get PU unt aft 8? WHY? U shld b ashamed. I'm disgusted w/u | null | 2015-02-23 04:33:13 -0800 | null | null |
569,837,191,540,551,700 | negative | 1 | Customer Service Issue | 0.6824 | American | null | Precious_Here | null | 0 | @AmericanAir I remained on hold for 2 hrs to resolve my flight schedule & your system hung up on me. #unhappycustomer | null | 2015-02-23 04:32:28 -0800 | Indianapolis | Central Time (US & Canada) |
569,837,152,332,333,060 | negative | 1 | Customer Service Issue | 1 | American | null | thelyandre | null | 0 | @AmericanAir. For two days now I have been trying to reach #AmericanAirlines customer service to change my flight. | null | 2015-02-23 04:32:18 -0800 | Brooklyn, NY | null |
569,836,467,876,470,800 | negative | 1 | Can't Tell | 1 | American | null | thelyandre | null | 0 | @AmericanAir . Death of a dear friend has me heart broken but #AmericanAirlines has me heated! | null | 2015-02-23 04:29:35 -0800 | Brooklyn, NY | null |
569,836,433,931,808,800 | negative | 1 | Lost Luggage | 0.3538 | American | null | JoshSeefried | null | 0 | @AmericanAir spent hour+ trying to check after to use military ID for luggage then messed up boarding pass & forced into line again. | null | 2015-02-23 04:29:27 -0800 | null | Central Time (US & Canada) |
569,835,918,955,143,200 | negative | 1 | Customer Service Issue | 1 | American | null | bugmeyer | null | 1 | @AmericanAir has no customer service via phone or in person. Just a stone wall with a giant middle finger painted on it. | null | 2015-02-23 04:27:24 -0800 | Chicago, IL | Eastern Time (US & Canada) |
569,835,766,416,867,300 | negative | 1 | Lost Luggage | 0.6627 | American | null | LeslieWolfson | null | 0 | @AmericanAir 3days and no call,bag or anyone to pick up my call. Held on ph til 130 am and holding again now. Insane,#help | null | 2015-02-23 04:26:48 -0800 | Miami Beach | Central Time (US & Canada) |
569,835,751,275,434,000 | negative | 1 | Customer Service Issue | 0.6516 | American | null | coreyteague | null | 0 | @AmericanAir way to ruin a vacation, my brother has called all night and had multiple places in line only to get dead air on call back | null | 2015-02-23 04:26:44 -0800 | Southern California | Pacific Time (US & Canada) |
569,835,641,514,692,600 | negative | 1 | Customer Service Issue | 0.6733 | American | null | lightworx78 | null | 0 | @AmericanAir trying to change my flight and you just hang up on ppl bc call volume is high. That's a joke, right? | null | 2015-02-23 04:26:18 -0800 | A tiny place in the universe | Arizona |
569,835,167,944,020,000 | negative | 1 | Lost Luggage | 0.6812 | American | null | Eleonora7 | null | 0 | @AmericanAir thanks for reFlight Booking Problems me on a flight and then leaving my luggage in NYC. Unbelievable. | null | 2015-02-23 04:24:25 -0800 | New York, NY | Eastern Time (US & Canada) |
569,834,060,043,780,100 | positive | 1 | null | null | American | null | cofc98grad | null | 0 | @AmericanAir thank you! | null | 2015-02-23 04:20:01 -0800 | null | null |
569,832,860,795,985,900 | positive | 1 | null | null | American | null | Gamerguy212 | null | 0 | @AmericanAir I Love American Airlines :D | null | 2015-02-23 04:15:15 -0800 | New York City | Eastern Time (US & Canada) |
569,832,733,226,111,000 | negative | 1 | Customer Service Issue | 0.6283 | American | null | mas90guru | null | 0 | @AmericanAir how about a reservation phone system that actually works? You know the 800 number is unreachable? Callbacks are "dead air". | null | 2015-02-23 04:14:45 -0800 | Glastonbury, CT | Eastern Time (US & Canada) |
569,832,383,991,525,400 | negative | 1 | Cancelled Flight | 0.6422 | American | null | ThatsKathalina | null | 0 | @AmericanAir , I was told my flights 2516 & 2244 was Cancelled Flightled. But I don't seem to have any date/time changes. I've been waiting for a call | [27.69540747, -97.34836874] | 2015-02-23 04:13:21 -0800 | null | Eastern Time (US & Canada) |
569,832,363,527,708,700 | positive | 0.6623 | null | 0 | American | null | TheMightyGarn | null | 0 | @AmericanAir v nice of you to give me a breakfast voucher for $7 in an airport. That almost got me a whole drink!! | null | 2015-02-23 04:13:17 -0800 | Chicago, IL | Central Time (US & Canada) |
569,832,053,241,450,500 | negative | 1 | Customer Service Issue | 0.6648 | American | null | RLDelahunty | null | 0 | @AmericanAir husband & I complain about same flight. He gets voucher, I get nothing. Because he flew biz!? Who do I email about this? | [51.44275382, -0.13962939] | 2015-02-23 04:12:03 -0800 | London | null |
569,831,634,817,708,000 | negative | 1 | Customer Service Issue | 1 | American | null | hale36 | null | 0 | @AmericanAir no date on when revieving our money sent a letter in post and several emails no reply?? very frustrated | null | 2015-02-23 04:10:23 -0800 | null | null |
569,831,418,412,429,300 | negative | 1 | Customer Service Issue | 1 | American | null | farfalla818 | null | 0 | @AmericanAir you're running 5+ hours behind replying to anyone via Twitter. this is beyond unacceptable. I'm running out of time! | null | 2015-02-23 04:09:31 -0800 | Plano, Texas | null |
569,831,393,682,976,800 | neutral | 0.6872 | null | 0 | American | null | hale36 | null | 0 | @AmericanAir hi do you have a phone number to ring from uk regarding claim for our Late Flight flight departure claim amount agreed just had no | null | 2015-02-23 04:09:25 -0800 | null | null |
569,830,532,516,868,100 | negative | 1 | longlines | 1 | American | null | sweet8mel | null | 0 | @AmericanAir not sure why we are being made to stand in line outside for plane that isn't ready to board when I could be sitting inside | null | 2015-02-23 04:06:00 -0800 | null | null |
569,830,322,357,084,160 | negative | 1 | Lost Luggage | 1 | American | null | Tmonkk | null | 0 | @AmericanAir even when I did get through, no one knew anything about my bag. This is ridiculous, I still don't have my bag from Saturday. | null | 2015-02-23 04:05:10 -0800 | null | Eastern Time (US & Canada) |
569,830,069,746,712,600 | negative | 1 | Flight Attendant Complaints | 1 | American | null | Peakway3 | null | 0 | @AmericanAir thank you Mr Parker for screwing over chairman preferred when we fly AA. No #firstclass option and treated like crap by staff | null | 2015-02-23 04:04:10 -0800 | North Carolina | null |
569,829,960,178,905,100 | negative | 1 | Late Flight | 0.6679 | American | null | sweet8mel | null | 0 | @AmericanAir thinks it's a good cs to get everyone through the gate for flight 4275 then we wait bc plane not ready http://t.co/rxmjWoo7Qi | null | 2015-02-23 04:03:44 -0800 | null | null |
569,829,233,423,360,000 | neutral | 0.6849 | null | 0 | American | null | ThatsKathalina | null | 0 | @AmericanAir , CHECK DM PLEASE! | null | 2015-02-23 04:00:50 -0800 | null | Eastern Time (US & Canada) |
569,828,817,960,869,900 | neutral | 0.6452 | null | null | American | null | superkash | null | 0 | @AmericanAir got a callback at 1 am, took care of it. thanks. | null | 2015-02-23 03:59:11 -0800 | chapel hill, nc | Eastern Time (US & Canada) |
569,828,681,297,870,850 | negative | 1 | Customer Service Issue | 0.6673 | American | null | traceymalone | null | 0 | @AmericanAir POOR EXPERIENCE 2day at ord chkin. 8 emp. w/3 cust. 10 waiting. Asked to speak w/supervisor. Told 20 min. In a mtg!! What?!?! | null | 2015-02-23 03:58:39 -0800 | chicago, il | Indiana (East) |
569,827,699,243,544,600 | negative | 1 | Customer Service Issue | 1 | American | null | BloomBuzz | null | 0 | @AmericanAir Have been trying to reach American Airlines since last evening to Cancelled Flight flights. WORST CUSTOMER SERVICE EVER! What now??? | null | 2015-02-23 03:54:45 -0800 | Amityville, NY | null |
569,827,608,193,585,150 | negative | 1 | Cancelled Flight | 1 | American | null | justinvanbogart | null | 0 | @AmericanAir - cruel & unusual to Cancelled Flight flight w/o notice & make someone stay on hold for 30min & listen to the same ad in a loop | null | 2015-02-23 03:54:23 -0800 | Charleston, SC | Eastern Time (US & Canada) |
569,827,602,589,835,260 | negative | 1 | Cancelled Flight | 0.6315 | American | null | farfalla818 | null | 0 | @AmericanAir can you please help? you've now rebooked me incorrectly after flight was Cancelled Flightled. please fix my flt to Tuesday!! | null | 2015-02-23 03:54:21 -0800 | Plano, Texas | null |
569,826,633,152,110,600 | negative | 1 | Customer Service Issue | 0.6834 | American | null | Right_vs_Wrong | null | 0 | @AmericanAir its now 17 days since I contacted customer relations... #surf #fail #BaggageDrama http://t.co/CS1673hrqQ | null | 2015-02-23 03:50:30 -0800 | London, UK | London |
569,826,452,633,313,300 | positive | 1 | null | null | American | null | droqen | null | 0 | @AmericanAir Eventually the call got through. Not sure what changed. Thank you a lot though! | null | 2015-02-23 03:49:47 -0800 | null | Eastern Time (US & Canada) |
569,825,634,295,230,460 | negative | 0.6543 | Customer Service Issue | 0.6543 | American | null | farfalla818 | null | 0 | @AmericanAir I've been doing this all night. Can someone please help? I need my flt fixed. Please??? | null | 2015-02-23 03:46:32 -0800 | Plano, Texas | null |
569,823,770,308,939,800 | negative | 1 | Customer Service Issue | 1 | American | null | nickey_y | null | 0 | @AmericanAir i tried all day. Have been disconnected due to "heavy call volume." | null | 2015-02-23 03:39:08 -0800 | null | null |
569,823,600,837,947,400 | neutral | 1 | null | null | American | null | zozo24dad | null | 0 | @AmericanAir is flight 2413 to LA delayed? | null | 2015-02-23 03:38:27 -0800 | null | Eastern Time (US & Canada) |
569,822,277,145,133,060 | positive | 1 | null | null | American | null | CGNewell | null | 0 | @AmericanAir Thanks :-) Good to be back safely. See you again soon! | [40.62967208, -73.90433402] | 2015-02-23 03:33:12 -0800 | null | null |
569,822,102,062,309,400 | negative | 0.6372 | Late Flight | 0.6372 | American | null | RyanBarrell | null | 0 | @AmericanAir Hey, what's happening with #AA65 Zurich - JFK? Appears to have squawked 7700 and landed at London Heathrow | null | 2015-02-23 03:32:30 -0800 | London | London |
569,821,659,097,477,100 | negative | 1 | Cancelled Flight | 1 | American | null | harshdouble | null | 0 | @AmericanAir got call saying flight Cancelled Flightled but checked online and it isn't Cancelled Flightled. No where near bad weather. I have job interview | null | 2015-02-23 03:30:44 -0800 | null | null |
569,821,519,116,955,650 | neutral | 0.6591 | null | 0 | American | null | melaine_cre | null | 0 | @AmericanAir Hello ! I cannot register for my tomorrow flight from Paris to Las Vegas "This feature is currently unavailable" appears ? | null | 2015-02-23 03:30:11 -0800 | Saint Maur des Fossés | Paris |
569,821,309,137,514,500 | neutral | 1 | null | null | American | null | TheSmartraveler | null | 0 | @AmericanAir When did they start to sell water @AdmiralsClub ? | [25.79729334, -80.28082058] | 2015-02-23 03:29:21 -0800 | Los Angeles, CA | null |
569,821,145,697,890,300 | negative | 1 | Customer Service Issue | 0.6459 | American | null | harshdouble | null | 0 | @AmericanAir #worstcustservice you should have contingency plans for extra workers during bad weather. 4+ hours hold #ridiculous | null | 2015-02-23 03:28:42 -0800 | null | null |
569,820,671,234,060,300 | negative | 0.6336 | Cancelled Flight | 0.6336 | American | null | urduckcommander | null | 0 | @AmericanAir all I want is to know what to do regarding my connecting flights since my 1st is Cancelled Flightled. Could you be of assistance? | null | 2015-02-23 03:26:49 -0800 | null | Quito |
569,820,619,682,009,100 | neutral | 1 | null | null | American | null | jono_1984 | null | 0 | @AmericanAir Hi guys, can you tell me what the emergency is for #AA65 diverting to #Heathrow from Zurich-New York? Thanks, John. | null | 2015-02-23 03:26:37 -0800 | Hertfordshire & London | London |
569,818,697,113,702,400 | negative | 1 | Flight Booking Problems | 0.6775 | American | null | atuitel | null | 0 | @AmericanAir Please stop changing my flights for Spring Break. This is the 5th time! | null | 2015-02-23 03:18:58 -0800 | Michigan | Eastern Time (US & Canada) |
569,818,507,891,871,740 | negative | 1 | Can't Tell | 0.3521 | American | null | reallygilly3 | null | 0 | @AmericanAir a school trip of 38 including myself had to sleep over in the airport and are all on different standby flights.This is not good | null | 2015-02-23 03:18:13 -0800 | Everywhere | Eastern Time (US & Canada) |
569,818,121,302,896,640 | negative | 1 | Customer Service Issue | 1 | American | null | BiancaFernet | null | 0 | @AmericanAir your customer service is inferior to that of a nationalized third world nation's airline. Get it together. | null | 2015-02-23 03:16:41 -0800 | null | null |
569,817,817,522,044,900 | negative | 1 | Cancelled Flight | 1 | American | null | JonGroom90 | null | 1 | @AmericanAir not only did you Cancelled Flight our flight from JFK and delay us by 29 hours, you've now lost 2 of our bags. Worst airline ever. | null | 2015-02-23 03:15:29 -0800 | Bexleyheath | Amsterdam |
569,817,471,940,587,500 | negative | 0.6372 | Late Flight | 0.3293 | American | null | mcm0018 | null | 0 | @AmericanAir Flight AAL65 declared state of emergency? Squawking 7700... | null | 2015-02-23 03:14:06 -0800 | null | null |
569,817,130,801,221,600 | negative | 1 | Late Flight | 1 | American | null | DanJWillis | null | 0 | @AmericanAir just want to thank you guys for the 27 hour delay for flight AA106 from JFK due to staff shortage and not weather✈️ | null | 2015-02-23 03:12:45 -0800 | my top secret gaming facility | Casablanca |
569,816,739,699,150,850 | negative | 1 | Late Flight | 0.6955 | American | null | erina_jones | null | 0 | @AmericanAir you delayed me for 15 hours in Chicago and still managed to lose my bag! Really not happy | null | 2015-02-23 03:11:12 -0800 | London | null |
569,815,545,077,501,950 | negative | 1 | Late Flight | 0.6649 | American | null | ProConPartners | null | 0 | @AmericanAir Your rubbish at Social Media! In the air two hours Late Flight but that's better than being Cancelled Flightled! | null | 2015-02-23 03:06:27 -0800 | UK | null |
569,815,422,675,124,200 | negative | 1 | Lost Luggage | 1 | American | null | Samfrancis6209 | null | 0 | @AmericanAir yes but you did manage to lose two of our bags. Horrendous airline. | null | 2015-02-23 03:05:58 -0800 | null | Amsterdam |
569,814,855,349,346,300 | positive | 1 | null | null | American | null | TimMoore | null | 0 | @AmericanAir Thanks guys, you got it. I'm heading to Milan on Wednesday, so big week with the AA family :) | null | 2015-02-23 03:03:42 -0800 | New York | Hong Kong | Eastern Time (US & Canada) |
569,811,470,797,676,540 | negative | 1 | Late Flight | 1 | American | null | icarolinaperin | null | 0 | @AmericanAir 953 our fligth Somthing to talk about this? | null | 2015-02-23 02:50:15 -0800 | Buenos Aires | Buenos Aires |
569,811,246,096,064,500 | negative | 1 | Customer Service Issue | 1 | American | null | flyneverdies | null | 0 | @AmericanAir interested in possibly changing my flight to another day...need to see if there are any fees but your number is busy | null | 2015-02-23 02:49:22 -0800 | cali bound | Central Time (US & Canada) |
569,811,225,770,479,600 | negative | 1 | Customer Service Issue | 1 | American | null | urduckcommander | null | 0 | @AmericanAir I understand you are busy but I have still gotten no answer. I need to get home and you guys have not helped at all | null | 2015-02-23 02:49:17 -0800 | null | Quito |
569,810,928,449,003,500 | negative | 0.6672 | Can't Tell | 0.3498 | American | null | lindseyjerin | null | 0 | @AmericanAir No I do not have them yet. Called for baggage status 5 times yesterday. | null | 2015-02-23 02:48:06 -0800 | Alexandria, VA | Quito |
569,806,083,981,758,460 | positive | 0.6702 | null | 0 | American | null | SimonWallner | null | 0 | @AmericanAir thanks. They did not charge anything in the end so all is good. | null | 2015-02-23 02:28:51 -0800 | Vienna, Austria | Vienna |
569,806,030,584,057,860 | positive | 1 | null | null | American | null | trappermartin | null | 0 | @AmericanAir @USAirways wonderful FC FA on flight 2062 pre dawn! Nice start to the day! | null | 2015-02-23 02:28:38 -0800 | Rockville, MD | Quito |
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