tweet_id
int64
567,588,279B
570,310,600B
airline_sentiment
stringclasses
3 values
airline_sentiment_confidence
float64
0.34
1
negativereason
stringclasses
10 values
negativereason_confidence
float64
0
1
airline
stringclasses
6 values
airline_sentiment_gold
stringclasses
3 values
name
stringlengths
2
19
negativereason_gold
stringclasses
13 values
retweet_count
int64
0
44
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stringlengths
12
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tweet_coord
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user_timezone
stringlengths
3
27
569,893,716,711,747,600
neutral
1
null
null
American
null
peterfransson
null
0
@AmericanAir its only 1500 characters, i will respond via formal letter. Trust me, I have plenty to say.
null
2015-02-23 08:17:04 -0800
Inter/Outer-Continental U.S.
Eastern Time (US & Canada)
569,893,516,609,847,300
negative
1
Late Flight
0.3667
American
null
ikeNball
null
0
@AmericanAir as of now, will do my best to never fly w/ #AmericanAirlines ever again. Y'all have made this a day to remember.
[33.43064352, -112.04521474]
2015-02-23 08:16:17 -0800
Memphis, TN
Central Time (US & Canada)
569,893,140,066,213,900
negative
1
Customer Service Issue
0.6753
American
null
elisakathleen
null
0
@AmericanAir 4 phone calls, 2 hrs of being sent back & forth between two lines in the terminal and it's the skycap that finds a solution
null
2015-02-23 08:14:47 -0800
Boston, MA
null
569,893,064,342,437,900
negative
1
Cancelled Flight
1
American
null
janetmcq
null
0
@AmericanAir Thanks for the response.Tough night for all involved. Our flight got Cancelled Flightled as we started taxiing down the runway.
null
2015-02-23 08:14:29 -0800
Memphis, TN
Central Time (US & Canada)
569,892,686,624,198,660
negative
1
Cancelled Flight
0.666
American
null
takingthekids
null
0
@AmericanAir what response? Is our flight out of Montrose Cancelled Flightled or not?
[37.93712278, -107.81800496]
2015-02-23 08:12:59 -0800
New England
Quito
569,892,670,367,256,600
positive
1
null
null
American
null
1JENSABA
null
0
@AmericanAir thank you for responding rather quickly btw
null
2015-02-23 08:12:55 -0800
Chicago,IL
Central Time (US & Canada)
569,892,434,592,669,700
neutral
0.6958
null
0
American
null
elisakathleen
null
0
@AmericanAir the saga continues..
null
2015-02-23 08:11:59 -0800
Boston, MA
null
569,892,361,691,463,700
negative
1
Customer Service Issue
0.6782
American
null
elisakathleen
null
0
@AmericanAir thanks for the DM rescheduling. Unfortunately your operations process at LAX is chaos & the reps refused to print the ticket
null
2015-02-23 08:11:41 -0800
Boston, MA
null
569,892,297,329,913,860
positive
0.6787
null
null
American
null
dkar84
null
0
@AmericanAir ok thank you!
null
2015-02-23 08:11:26 -0800
Renton, WA
null
569,892,024,708,689,900
neutral
1
null
null
American
null
_dashingxmizfit
null
0
@AmericanAir could you guys follow me so I can dm yall please
null
2015-02-23 08:10:21 -0800
Milwaukee, WI
Central Time (US & Canada)
569,891,937,924,358,140
negative
0.6448
Cancelled Flight
0.6448
American
null
1JENSABA
null
0
@AmericanAir Cancelled Flighting my flight today because of weather in Dallas without being charged?
null
2015-02-23 08:10:00 -0800
Chicago,IL
Central Time (US & Canada)
569,891,790,343,569,400
negative
1
Customer Service Issue
0.6513
American
null
natemup
null
0
@AmericanAir No. I was told I got put on another flight and that I would get an email. Still haven't gotten one yet.
null
2015-02-23 08:09:25 -0800
Evansville - LA - NOLA
Central Time (US & Canada)
569,891,568,074,797,060
negative
1
Customer Service Issue
1
American
null
BethMyn
null
0
@AmericanAir Please try it yourself - call 1-800-433-7300 and see what happens... then you'll understand. #allrepresentativesbusy #nooption
null
2015-02-23 08:08:32 -0800
null
null
569,891,440,135,794,700
positive
1
null
null
American
null
heatherjpitcher
null
0
@AmericanAir Thank You! CC: @packermama1
null
2015-02-23 08:08:02 -0800
null
Quito
569,891,369,390,632,960
negative
1
Customer Service Issue
0.6411
American
null
sindhurella67
null
0
@AmericanAir I tried to check in, but they redirect me to call in to @USAirways, which I also can't get into contact with
null
2015-02-23 08:07:45 -0800
null
Eastern Time (US & Canada)
569,891,023,335,387,140
negative
1
Late Flight
1
American
null
SarahNThuo
null
0
@AmericanAir flight delayed 3 times today due to flight officer. 4333 from pit to ord. 5 hour delay to date. #bademployeeproblem?
null
2015-02-23 08:06:22 -0800
null
null
569,890,859,526,823,940
negative
1
Customer Service Issue
1
American
null
natalieabila
null
0
@AmericanAir --(pt 2) and the AA reservations phone number has been less than helpful, telling me to change things online when I can't.
null
2015-02-23 08:05:43 -0800
null
Central Time (US & Canada)
569,890,836,361,580,540
negative
1
Customer Service Issue
1
American
null
FooyaBabs
null
0
@AmericanAir yes but not with much help from you guys
null
2015-02-23 08:05:38 -0800
New York
null
569,890,741,666,717,700
positive
0.6753
null
0
American
null
merrymoch513
null
0
@AmericanAir thank you for NOT Cancelled Flighting all flights and putting my husbands life in danger driving in this weather. #safetyfirst
null
2015-02-23 08:05:15 -0800
null
null
569,890,715,867,750,400
negative
0.6592
Customer Service Issue
0.6592
American
null
natalieabila
null
0
@AmericanAir Are there any travel advisories for Toronto, ON today? I can't access anything regarding international travel on your website--
null
2015-02-23 08:05:09 -0800
null
Central Time (US & Canada)
569,890,695,902,662,660
negative
1
Customer Service Issue
1
American
null
RachelMader2
null
0
@AmericanAir I understand that. But 14 hours Late Flightr, I still haven't heard a word! How can you plan your week with no zero information!
null
2015-02-23 08:05:04 -0800
null
null
569,890,651,107,491,840
neutral
0.6633
null
0
American
null
EricDoSomeGood
null
0
@AmericanAir two were non revs, right?
null
2015-02-23 08:04:53 -0800
Portland, Oregon
null
569,890,258,181,070,850
neutral
1
null
null
American
null
diegolrz
null
0
@AmericanAir check your DM please
null
2015-02-23 08:03:20 -0800
Dallas, TX
Central Time (US & Canada)
569,890,213,570,457,600
positive
0.6942
null
0
American
null
Kaha58
null
0
@AmericanAir finally called! Can't get met Seattle so refund will be processed. Thanks
null
2015-02-23 08:03:09 -0800
Florida
Quito
569,890,192,338,735,100
negative
1
Customer Service Issue
1
American
null
BethMyn
null
0
@AmericanAir My reservation is on hold, not me. Wish I was on hold but that's not possible with the phone issues at #americanair
null
2015-02-23 08:03:04 -0800
null
null
569,890,109,803,221,000
negative
0.6325
Flight Booking Problems
0.3405
American
null
jweslo
null
0
@AmericanAir the app doesn't allow Canadian address. I used the mobile Canadian site and it will not let you select a passenger.
null
2015-02-23 08:02:44 -0800
Brantford
null
569,889,964,445,470,700
negative
1
Customer Service Issue
1
American
null
BethMyn
null
0
@AmericanAir You are having phone issues. Please fix it!!!!
null
2015-02-23 08:02:10 -0800
null
null
569,889,833,297,915,900
negative
1
Customer Service Issue
1
American
null
BethMyn
null
0
@AmericanAir I can't!!! No one can't get to "hold". You can't get past the automated reply. It hangs up on you. #FRUSTRATED
null
2015-02-23 08:01:38 -0800
null
null
569,889,440,753,172,500
negative
1
Can't Tell
0.6482
American
null
reallygilly3
null
0
@AmericanAir trying to get home is beyond complicated. It's should not be this hard. Students are split up and we will not fly AA ever again
null
2015-02-23 08:00:05 -0800
Everywhere
Eastern Time (US & Canada)
569,889,391,633,518,600
negative
0.6608
Customer Service Issue
0.3469
American
null
hill_tony
null
0
@AmericanAir is your website down? I haven't been able to check in to my flight all morning.
null
2015-02-23 07:59:53 -0800
Miami
Eastern Time (US & Canada)
569,888,954,863,890,400
neutral
1
null
null
American
null
melisaray
null
0
@AmericanAir can you tell me why flight 1542 from dfw to phl was Cancelled Flightled for tomorrow?
null
2015-02-23 07:58:09 -0800
Austin, TX
Central Time (US & Canada)
569,888,397,205,962,750
neutral
0.6385
null
0
American
null
yourlocalnyer
null
0
@AmericanAir how we looking? We going to be able to get out on time? #flight353
null
2015-02-23 07:55:56 -0800
Dallas, TX
Central Time (US & Canada)
569,887,996,071,297,000
negative
1
Cancelled Flight
1
American
null
JillNeeley3
null
0
@AmericanAir My boyfriend was supposed to be home Saturday but his flight from DC was Cancelled Flightled yet again. Please get him home!
null
2015-02-23 07:54:20 -0800
null
null
569,887,773,953,527,800
negative
1
Cancelled Flight
1
American
null
MO3TVida
null
0
@AmericanAir I tried that & they have been disrespectful not professional & my 2nd flight been Cancelled Flighted I have to get home for a surgeryHELP
null
2015-02-23 07:53:27 -0800
null
null
569,887,742,479,487,000
negative
1
Customer Service Issue
1
American
null
Rizzilient
null
0
@AmericanAir - answer the phones. Trying to change a reservation and haven't been able to get a human to pick up in two days.
null
2015-02-23 07:53:20 -0800
null
null
569,887,584,861,749,250
negative
1
Customer Service Issue
1
American
null
whyemes
null
0
@AmericanAir now because you couldn't add my ktn, which I asked for numerous times and no one answers the phone, I missed my flight!!#upset
null
2015-02-23 07:52:42 -0800
null
null
569,886,683,501,473,800
negative
1
Customer Service Issue
0.6685
American
null
TheRealChrisCin
null
0
@AmericanAir flight US1562 from RIC2DFW was Cancelled Flightled yesterday & I was on hold w/ cust. service from 6-10pm EST...4 hours, no answer...
null
2015-02-23 07:49:07 -0800
Richmond, VA
Central Time (US & Canada)
569,886,612,538,023,940
negative
0.6933
Cancelled Flight
0.6933
American
null
StarkJedi
null
0
@AmericanAir got off the phone w/ rep now flight has disappeared. Locator IRRLCD she said I was rescheduled. Help please.
null
2015-02-23 07:48:51 -0800
null
null
569,886,516,505,407,500
negative
1
Customer Service Issue
1
American
null
cumulusmind
null
0
@AmericanAir =UNAmerican Airlines just lies and poor customer services...
null
2015-02-23 07:48:28 -0800
Everywhere
Mountain Time (US & Canada)
569,885,774,386,044,900
neutral
0.3528
null
0
American
null
Brittany1golf
null
0
@AmericanAir thank you
null
2015-02-23 07:45:31 -0800
null
Eastern Time (US & Canada)
569,885,742,526,124,000
negative
1
Lost Luggage
0.6668
American
null
Brittany1golf
null
0
@AmericanAir they @cathaypacific @cathaypacificUS can't even tell me what country they are in 😥😥
null
2015-02-23 07:45:23 -0800
null
Eastern Time (US & Canada)
569,885,605,401,915,400
neutral
0.6906
null
0
American
null
Bossman1908
null
0
@AmericanAir I sent you a DM, can you please help.
null
2015-02-23 07:44:50 -0800
Liverpool
null
569,885,201,293,307,900
positive
1
null
null
American
null
LCarrano18
null
0
@AmericanAir awesome flight this morning on AA3230! Awesome crew and even landed early!
null
2015-02-23 07:43:14 -0800
null
Eastern Time (US & Canada)
569,885,018,358,575,100
negative
1
longlines
0.6883
American
null
chermc56
null
0
@AmericanAir yes. Just sayin' that was a particularly poorly handled situation.
[41.97326595, -87.90025691]
2015-02-23 07:42:30 -0800
ÜT: 42.63352,-83.624194
Central Time (US & Canada)
569,884,943,217,762,300
negative
1
Flight Booking Problems
1
American
null
nic_tudobem
null
0
@AmericanAir I had to pay extra $$ cos that flight was "no longer available" just because it wouldn't accept my US Card for a 1 way into NYC
null
2015-02-23 07:42:13 -0800
New York
null
569,884,756,684,476,400
negative
1
Can't Tell
0.6556
American
null
61jr
null
0
@AmericanAir - And @AirSouthwest had a flight from Chicago to Buffalo about an hour before our flight -- do they not care about safety?
null
2015-02-23 07:41:28 -0800
St. Catharines
null
569,884,754,281,046,000
negative
0.6966
Can't Tell
0.3614
American
null
ponchodeanda
null
0
@AmericanAir can you?
null
2015-02-23 07:41:28 -0800
prensa: @talentolatinotv
Eastern Time (US & Canada)
569,884,644,893,532,160
negative
0.6847
Customer Service Issue
0.6847
American
null
hellodukesy
null
0
@AmericanAir Could have voided the ticket since it was > 24hrs since Flight Booking Problems. Are you going to waive the fees? Still can't get through.
[37.77414482, -122.43628588]
2015-02-23 07:41:01 -0800
San Francisco
Pacific Time (US & Canada)
569,884,462,051,418,100
negative
1
Can't Tell
0.6887
American
null
61jr
null
0
@AmericanAir - So does that mean your other flights going into Buffalo from other locations, you don't care about their safety?
null
2015-02-23 07:40:18 -0800
St. Catharines
null
569,884,438,504,427,500
negative
1
longlines
0.6646
American
null
nataliadarling
null
0
@AmericanAir I've been in line for over half hour trying to see a representative, now I might even miss the next flight too, unacceptable
null
2015-02-23 07:40:12 -0800
⋆city of lost angels⋆
Central Time (US & Canada)
569,884,285,659,848,700
negative
1
Customer Service Issue
0.6905
American
null
bombadiltiff
null
0
@AmericanAir been trying to speak to agent for 24hrs about my Cancelled Flightled flight but reps always busy. how do I get ahold of you?
null
2015-02-23 07:39:36 -0800
fort worth
Central Time (US & Canada)
569,884,033,775,063,040
neutral
1
null
null
American
null
JatinPonia
null
0
@AmericanAir Please follow me.
null
2015-02-23 07:38:36 -0800
null
null
569,883,848,470,859,800
neutral
1
null
null
American
null
RMauldin
null
0
@AmericanAir Any way that we could look at other options for today?
null
2015-02-23 07:37:52 -0800
Texas
null
569,883,743,223,050,240
negative
1
Can't Tell
1
American
null
_mhertz
null
0
@AmericanAir you're almost as bad as @united
null
2015-02-23 07:37:26 -0800
null
Pacific Time (US & Canada)
569,883,543,536,574,460
negative
1
Customer Service Issue
0.6659
American
null
MeeestarCoke
null
0
@AmericanAir @USAirways use the app you say?? http://t.co/WnY9TzsR8N
null
2015-02-23 07:36:39 -0800
BK
null
569,883,153,231,257,600
negative
1
Late Flight
0.3703
American
null
takingthekids
null
0
@AmericanAir there is two hour wait
[37.93644673, -107.81832713]
2015-02-23 07:35:06 -0800
New England
Quito
569,883,077,289,181,200
negative
1
Customer Service Issue
1
American
null
takingthekids
null
0
@AmericanAir can't get thru to anyone on phone
[37.93609081, -107.81826687]
2015-02-23 07:34:48 -0800
New England
Quito
569,882,830,328,569,860
negative
0.6275
Cancelled Flight
0.3166
American
null
nekMom
null
0
@AmericanAir when do you anticipate decisions for Cancelled Flightlations at DFW tomorrow morning? Need to rearrange hotel reservations, etc. ASAP!
null
2015-02-23 07:33:49 -0800
null
null
569,882,542,855,352,300
neutral
0.6475
null
0
American
null
RMauldin
null
0
@AmericanAir I saw it finally come through on the mobile app. However it's for tomorrow and I have meetings tonight that I'm trying to make.
null
2015-02-23 07:32:40 -0800
Texas
null
569,881,888,892,055,550
negative
1
Customer Service Issue
1
American
null
gdelgadillo
null
0
@AmericanAir I've been calling your 1800 # all morning to change my name for an upcoming trip but am not able to get through. Please advise!
null
2015-02-23 07:30:04 -0800
Brklyn by way of San Franciso
Eastern Time (US & Canada)
569,881,701,247,291,400
negative
0.6678
Can't Tell
0.6678
American
null
MeeestarCoke
null
0
@AmericanAir @USAirways "but I take meds that make me severely dehydrated" {sigh}
null
2015-02-23 07:29:20 -0800
BK
null
569,881,463,233,097,700
negative
1
Can't Tell
0.7094
American
null
DWK0825
null
0
@AmericanAir dm me your email address, I will tell you my ordeal, then you tell me what you think is fair
null
2015-02-23 07:28:23 -0800
null
null
569,881,453,842,042,900
negative
1
Customer Service Issue
1
American
null
MeeestarCoke
null
0
@AmericanAir I did set up notifications through AA & Us airways. still nothing
null
2015-02-23 07:28:21 -0800
BK
null
569,881,379,825,164,300
negative
1
Customer Service Issue
1
American
null
1JENSABA
null
0
@AmericanAir how can I get travel question answered quickly... Online and calling not helping with this busy day
null
2015-02-23 07:28:03 -0800
Chicago,IL
Central Time (US & Canada)
569,881,270,987,186,200
negative
1
Flight Attendant Complaints
1
American
null
MeeestarCoke
null
0
@AmericanAir upon entering plane to 2 @USAirways stewardesses: "can I have some water?" "no we don't do that. please take your seat"
null
2015-02-23 07:27:37 -0800
BK
null
569,881,004,262,989,800
negative
1
Customer Service Issue
1
American
null
natemup
null
0
@AmericanAir The website won't let me view my reservation due to "changes made outside http://t.co/nwF2FkA8fY". I'm on hold now to get help.
null
2015-02-23 07:26:33 -0800
Evansville - LA - NOLA
Central Time (US & Canada)
569,880,599,764,140,000
neutral
1
null
null
American
null
dkar84
null
0
@AmericanAir I meant can you use the 50k bonus sign up mileage for Alaska flights or only American?
null
2015-02-23 07:24:57 -0800
Renton, WA
null
569,880,508,181,696,500
negative
1
Late Flight
0.6787
American
null
MeeestarCoke
null
0
@AmericanAir @USAirways outbound flight: 2 hour delay b/c air traffic & 2 gate changes dividend miles member gets no email or text updates
null
2015-02-23 07:24:35 -0800
BK
null
569,880,482,109,739,000
negative
1
Cancelled Flight
1
American
null
takingthekids
null
0
@AmericanAir record locator oaaret got email we couldn't be rebooked but got no notification flight was Cancelled Flightled
[37.93885695, -107.82069276]
2015-02-23 07:24:29 -0800
New England
Quito
569,880,374,651,650,050
neutral
0.6663
null
0
American
null
BF_StarNews
null
0
@AmericanAir please confirm 2917 from CID-DFW at 11:30 departure will be/is Cancelled Flighted. Don't want to make the hour drive!
null
2015-02-23 07:24:03 -0800
Plano, TX
null
569,880,251,767,124,000
positive
1
null
null
American
null
bobd60067
null
0
@AmericanAir Huge thanks for fixing our flights! appreciate the customer service. now if only i could get seats assigned: me next to my wife
null
2015-02-23 07:23:34 -0800
suburban Chicago, IL
null
569,880,215,079,428,100
neutral
0.6459
null
0
American
null
takingthekids
null
0
@AmericanAir #oaaret is our flight Cancelled Flightled?
[37.93882337, -107.82065521]
2015-02-23 07:23:25 -0800
New England
Quito
569,880,012,230,242,300
negative
0.6686
Flight Booking Problems
0.3367
American
null
FooyaBabs
null
0
@AmericanAir it's not a friend it's a legally required chaperone on a school trip.
null
2015-02-23 07:22:37 -0800
New York
null
569,880,005,729,067,000
negative
1
Cancelled Flight
1
American
null
takingthekids
null
0
@AmericanAir @RLDelahunty record l#oaaret got email we couldn't get rescheduled on another flight but don't know if flight is Cancelled Flightled
[37.93663309, -107.81820588]
2015-02-23 07:22:35 -0800
New England
Quito
569,879,696,093,126,660
negative
1
Customer Service Issue
0.6611
American
null
BethMyn
null
0
@AmericanAir it's more than technical problems. #frustrated #answerthephone Res. on hold and can't get thru to use a credit to pay for it
null
2015-02-23 07:21:22 -0800
null
null
569,879,600,907,440,100
neutral
1
null
null
American
null
ralphmarple
null
0
@AmericanAir good morning, please let me know if I will be able to get those luggage tags. Tx!
null
2015-02-23 07:20:59 -0800
Chicago, IL
null
569,879,234,572,718,100
negative
1
Cancelled Flight
1
American
null
EricDoSomeGood
null
0
@AmericanAir Cancelled Flighted flights, now I'm rerouted and have over 12 hrs of travel but you will bump paying customers for non revs. #custserv
null
2015-02-23 07:19:32 -0800
Portland, Oregon
null
569,878,990,841,901,060
negative
1
Customer Service Issue
1
American
null
blogblogblog
null
0
@AmericanAir on hold again....estimated 2 hr hold
null
2015-02-23 07:18:33 -0800
Brevard, NC
Central Time (US & Canada)
569,878,631,322,755,100
negative
0.6711
Flight Attendant Complaints
0.3479
American
null
weezerandburnie
null
0
@AmericanAir they sent her a letter and said they would talk to the stewardess about serving drunks drinks how does that help
null
2015-02-23 07:17:08 -0800
Belle MO
null
569,878,584,967,344,100
negative
1
Customer Service Issue
0.6593
American
null
AlessandroDToro
null
0
@AmericanAir Supervisor M.Robinson just served a lot of attitude, Cancelled Flighted my flight out of spite, then put me back on on #crazybitch
null
2015-02-23 07:16:57 -0800
Los Angeles
Alaska
569,878,537,999,503,360
negative
1
Can't Tell
0.6409
American
null
EricDoSomeGood
null
0
@AmericanAir at gate c11. Your gate agents are turning paying customers away in favor of non revs
null
2015-02-23 07:16:45 -0800
Portland, Oregon
null
569,877,540,698,894,340
negative
0.6528
Customer Service Issue
0.3611
American
null
BF_StarNews
null
0
@AmericanAir the one at 11:30am? My app still shows it as on time!
null
2015-02-23 07:12:48 -0800
Plano, TX
null
569,877,301,959,065,600
negative
1
Customer Service Issue
0.6576
American
null
lanewood
null
0
@AmericanAir @andyellwood @delk lol. I was sure I'd wake up to more of a response than this half-thought auto tweet. hope you made it out.
null
2015-02-23 07:11:51 -0800
San Francisco, CA
Eastern Time (US & Canada)
569,877,197,093,097,500
negative
1
Late Flight
1
American
null
a_panfalone
null
0
@AmericanAir AA2334 Second week in a row delayed, due to mechanical issues. All the sleet outside and yet we're stuck changing a tire
null
2015-02-23 07:11:26 -0800
null
null
569,876,837,087,580,160
positive
1
null
null
American
null
sfty1intx
null
0
@AmericanAir thanks hoping that by wed I can get back to DFW
null
2015-02-23 07:10:00 -0800
null
null
569,876,741,092,552,700
neutral
1
null
null
American
null
mdf2377
null
0
@AmericanAir @Delta @VirginAtlantic I need a vacation from all this ice! http://t.co/45kTsSK18J
null
2015-02-23 07:09:37 -0800
usa
null
569,876,553,196,285,950
negative
1
Customer Service Issue
0.7091
American
null
ErinTN
null
0
@AmericanAir keep trying to call to change reservation and you keep hanging up on me
null
2015-02-23 07:08:52 -0800
Nashville
Central Time (US & Canada)
569,876,152,036,290,560
positive
0.6858
null
null
American
null
SeguineJ
null
0
@AmericanAir Will do. Appreciate the replies though.
null
2015-02-23 07:07:17 -0800
Russell, KS
Central Time (US & Canada)
569,876,015,834,484,740
positive
0.7029
null
0
American
null
Daphnewayans
null
0
@AmericanAir although there was a 6 hour delay every single staff member from the ticket desk to the admirals club in was as sweet as pie
null
2015-02-23 07:06:44 -0800
Los Angeles
null
569,875,419,412,828,160
neutral
0.7124
null
0
American
null
TejasGooner
null
0
@AmericanAir how are the runways at DFW? Will you be flying Late Flightr today? Thanks.
null
2015-02-23 07:04:22 -0800
The Republic of Texas
Central Time (US & Canada)
569,875,024,045,314,050
negative
0.3684
Cancelled Flight
0.3684
American
null
YA253Frohmz
null
1
@AmericanAir BRING MY FIANCÉ @meerikangas BACK TO ME!
null
2015-02-23 07:02:48 -0800
null
Atlantic Time (Canada)
569,874,933,549,027,300
negative
1
Cancelled Flight
0.3605
American
null
HaileyUrban
null
0
@AmericanAir hahahaha! This is crazy! Well here's to another night at the airport!!
null
2015-02-23 07:02:26 -0800
null
Alaska
569,874,879,794,831,360
positive
0.7127
null
0
American
null
chiyankfred
null
0
@AmericanAir Kudos to ticket agents for #2224 for making passengers check bags that are too big to fit in overhead.
null
2015-02-23 07:02:13 -0800
null
null
569,874,679,973,818,400
negative
0.6792
Cancelled Flight
0.3656
American
null
chrisjennison
null
0
@AmericanAir but you're not sorry enough to compensate for either the extended time or cost difference to an alternate direct flight, right?
null
2015-02-23 07:01:26 -0800
@MontgomeryCoMD / SYR / HHI
Eastern Time (US & Canada)
569,874,098,035,142,660
negative
1
Customer Service Issue
1
American
null
harshdouble
null
0
@AmericanAir @hoagy10 how about you stop cutting and pasting apologies and get some additional phone reps to do their jobs
null
2015-02-23 06:59:07 -0800
null
null
569,873,993,311,916,000
negative
1
Lost Luggage
0.6927
American
null
GMFujarski
null
0
@AmericanAir work would be much better with my lesson plans and music for my classes today.
null
2015-02-23 06:58:42 -0800
null
null
569,873,418,075,672,600
negative
1
Customer Service Issue
1
American
null
ArturoVega67
null
0
@AmericanAir your call system is a fucking joke
null
2015-02-23 06:56:25 -0800
Texas Tech University USA
Central Time (US & Canada)
569,872,921,700,667,400
neutral
0.6646
null
0
American
null
elisakathleen
null
0
@AmericanAir at LAX & just got off the phone w/reservations. Every flight that'd get me to BOS before 11 am tmrw is apparently unavailable 😐
null
2015-02-23 06:54:26 -0800
Boston, MA
null
569,872,756,302,422,000
neutral
0.6496
null
0
American
null
pei_u_sun
null
0
@AmericanAir are you anticipating weather-reLate Flightd Cancelled Flightations for afternoon departures out of AUS today?
null
2015-02-23 06:53:47 -0800
null
Central Time (US & Canada)
569,872,455,377,879,040
neutral
0.6928
null
0
American
null
jameswester
null
0
@AmericanAir No worries. Don't blame you for weather.
null
2015-02-23 06:52:35 -0800
DFW
Central Time (US & Canada)