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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
570,145,544,078,815,200 | negative | 1 | Cancelled Flight | 0.3636 | American | null | Tumzine | null | 0 | @AmericanAir I was rebooked on a flight that was too Late Flight for my connection! | null | 2015-02-24 00:57:45 -0800 | null | Dublin |
570,145,106,415,771,650 | positive | 1 | null | null | American | null | nembro78 | null | 0 | @AmericanAir Such a suprise! New vanity kit set for frequent travellers 😀 thank you AA! http://t.co/fA7Nygn1Ux | null | 2015-02-24 00:56:00 -0800 | null | Rome |
570,143,200,935,063,550 | negative | 1 | Lost Luggage | 1 | American | null | AMoChapman | null | 0 | @AmericanAir gah this is so frustrating! Nobody has my address here in the USA. Where are my bags!?!? So disorganised!!!!!!!!!!! | null | 2015-02-24 00:48:26 -0800 | 'Straya' | Sydney |
570,142,665,246,965,760 | positive | 1 | null | null | American | null | adamczuk | null | 0 | @AmericanAir lovely flight back from MIA to LHR - great crew - thanks :-)) | null | 2015-02-24 00:46:18 -0800 | Wiltshire, UK | London |
570,142,278,729,076,740 | negative | 1 | Can't Tell | 0.6936 | American | null | blueswingpark | null | 0 | @AmericanAir I have emailed several times.hand wrote a letter,went to airport,called.please fix this! Or @abc7newsBayArea please help! | null | 2015-02-24 00:44:46 -0800 | san francisco califorania | Pacific Time (US & Canada) |
570,141,242,769,559,550 | negative | 1 | Cancelled Flight | 1 | American | null | KyleFerrel | null | 0 | @AmericanAir offered me a cot to sleep on?After they Cancelled Flightled my flight. A fucking cot. What about a hotel, like you're supposed to provide | null | 2015-02-24 00:40:39 -0800 | Nevada | America/Los_Angeles |
570,139,793,608,175,600 | negative | 1 | Cancelled Flight | 0.6432 | American | null | Pride_MMA | null | 0 | @AmericanAir over the last year 50% of my flights have been delayed or Cancelled Flightled. I'm done with you. | null | 2015-02-24 00:34:54 -0800 | Edmond, Oklahoma | Central Time (US & Canada) |
570,139,364,178,530,300 | negative | 1 | Customer Service Issue | 1 | American | null | KyleFerrel | null | 0 | @AmericanAir another generic response guys? Cmon. You're terrible. How about an actual helpful person? Not all the rude employees at LAX | null | 2015-02-24 00:33:11 -0800 | Nevada | America/Los_Angeles |
570,138,307,767,578,600 | negative | 1 | Flight Attendant Complaints | 1 | American | null | KyleFerrel | null | 0 | @AmericanAir I tried, EXTREMELY RUDE. Even the supervisor. And when I asked to speak to HIS supervisor I was told no | null | 2015-02-24 00:28:59 -0800 | Nevada | America/Los_Angeles |
570,137,359,787,827,200 | negative | 1 | Can't Tell | 0.6473 | American | null | TinaHovsepian | null | 0 | @AmericanAir yes but you are still human I hope, dealing with all the horror stories people share... I complained to DOT. Everyone should | null | 2015-02-24 00:25:13 -0800 | North Hollywood | null |
570,137,063,716,216,800 | negative | 1 | Customer Service Issue | 0.3667 | American | null | jdl_il | null | 0 | @AmericanAir try contacting everyone on that flight with a refund offer and we might believe you are sincere | null | 2015-02-24 00:24:03 -0800 | null | null |
570,136,706,877,272,060 | negative | 1 | Customer Service Issue | 0.6872 | American | null | TinaHovsepian | null | 0 | @AmericanAir I have filed multiple complaints. I prefer to continue warning the public instead of wasting more time with this inhumane corp. | null | 2015-02-24 00:22:38 -0800 | North Hollywood | null |
570,136,130,126,897,150 | negative | 1 | Lost Luggage | 0.6732 | American | null | TinaHovsepian | null | 0 | @AmericanAir worst experience of my life avoid at all costs they will lose your belongings and have no humanity to even offer compensation | null | 2015-02-24 00:20:20 -0800 | North Hollywood | null |
570,135,402,306,080,800 | negative | 1 | Lost Luggage | 0.6199 | American | null | TinaHovsepian | null | 0 | @AmericanAir terror story my luggage was delayed both ways on an international flight for over 5 days total #angrycustomer | null | 2015-02-24 00:17:27 -0800 | North Hollywood | null |
570,135,205,123,530,750 | negative | 1 | Late Flight | 0.7219 | American | null | ParttyM | null | 0 | @AmericanAir WORST SERVICE EVER!! Delayed flights for more than 5 hours plus you missed my bag! And your employees are rude 😡😡 | null | 2015-02-24 00:16:40 -0800 | null | Central Time (US & Canada) |
570,134,947,828,080,640 | negative | 1 | Customer Service Issue | 1 | American | null | KyleFerrel | null | 0 | @AmericanAir thanks for the generic computer generated response. How about you accommodate your travelers instead of just saying sorry | null | 2015-02-24 00:15:38 -0800 | Nevada | America/Los_Angeles |
570,133,621,870,174,200 | negative | 1 | Can't Tell | 0.6648 | American | null | danilo23donna | null | 0 | @AmericanAir they are giving cots to the people that did not get hotel rooms...that is terrible.. | null | 2015-02-24 00:10:22 -0800 | null | null |
570,132,715,577,552,900 | negative | 1 | Can't Tell | 0.659 | American | null | blueswingpark | null | 0 | @AmericanAir I did twice.got a letter back saying that your company "doesn't issue refunds for phone bills" help!phone will be shut off | null | 2015-02-24 00:06:46 -0800 | san francisco califorania | Pacific Time (US & Canada) |
570,132,410,588,917,760 | neutral | 0.3567 | null | 0 | American | null | SweetKirabella | null | 0 | @AmericanAir oh, yeah. I guess those are two different things. 3 am does weird things to my brain. Thanks again! xox | null | 2015-02-24 00:05:33 -0800 | The 2nd star to the right | Pacific Time (US & Canada) |
570,130,792,443,039,740 | neutral | 1 | null | null | American | null | lizzybethc | null | 0 | @AmericanAir yes. No one is answering and I'm on a train | null | 2015-02-23 23:59:08 -0800 | Seattle, WA | America/Los_Angeles |
570,130,746,356,211,700 | negative | 0.6708 | Can't Tell | 0.3663 | American | null | SweetKirabella | null | 0 | @AmericanAir TY! But, their site says " Please note that we do not offer a print subscription service for American Way. ..." | null | 2015-02-23 23:58:57 -0800 | The 2nd star to the right | Pacific Time (US & Canada) |
570,129,843,594,997,760 | negative | 1 | longlines | 0.3598 | American | null | danilo23donna | null | 0 | @AmericanAir its not weather thats why i said the other people received hotel rooms while the people at the end of the line did not get them | null | 2015-02-23 23:55:21 -0800 | null | null |
570,128,847,439,417,340 | neutral | 1 | null | null | American | null | HaleyHadlock | null | 0 | @AmericanAir just hoping/praying for a safe flight. They've had to stop and de-ice our plane yet again😞 | null | 2015-02-23 23:51:24 -0800 | null | null |
570,128,633,957,736,450 | negative | 1 | Lost Luggage | 1 | American | null | blueswingpark | null | 0 | @AmericanAir after losing my bags for 4 days&charging me $475 to"arrange pick up"in argentina,claiming tollfree: won't reimburse me. Help! | null | 2015-02-23 23:50:33 -0800 | san francisco califorania | Pacific Time (US & Canada) |
570,128,126,480,674,800 | negative | 1 | Customer Service Issue | 1 | American | null | jdl_il | null | 0 | @AmericanAir pity that a machine replied, or perhaps my story not unusual. Expected better response given article in in-flight magazine. | null | 2015-02-23 23:48:32 -0800 | null | null |
570,127,035,890,184,200 | negative | 1 | Customer Service Issue | 0.3685 | American | null | danilo23donna | null | 0 | @AmericanAir i have been rebooked for the 7am flight. My questions is, why do some people get hotel and the others don't like myself? | null | 2015-02-23 23:44:12 -0800 | null | null |
570,126,389,279,662,100 | negative | 1 | Customer Service Issue | 1 | American | null | tennesseejc | null | 0 | @AmericanAir I responded. Your info different than your customer service line | null | 2015-02-23 23:41:38 -0800 | las vegas/nashville, TN | Central Time (US & Canada) |
570,124,993,176,203,260 | neutral | 0.6807 | null | 0 | American | null | tennesseejc | null | 0 | @AmericanAir done | null | 2015-02-23 23:36:05 -0800 | las vegas/nashville, TN | Central Time (US & Canada) |
570,123,872,168,575,000 | negative | 1 | Customer Service Issue | 1 | American | null | mycreativespark | null | 0 | @AmericanAir will not help us on the phone, at the gate or in checkin. I book travel for clients and cannot believe the lack of service | null | 2015-02-23 23:31:38 -0800 | Ohio | Quito |
570,123,495,180,410,900 | negative | 1 | Can't Tell | 0.6981 | American | null | GarrettBogar | null | 0 | @AmericanAir no no no, YOU DM me, I pay you money and you want to me to reach out to you for help? How about the other way around | null | 2015-02-23 23:30:08 -0800 | null | null |
570,123,386,925,539,300 | negative | 1 | Customer Service Issue | 0.6343 | American | null | tennesseejc | null | 0 | @AmericanAir I had a 6am flight I can get no rest because I have to wait another 2 hours to receive an automated phone call. #neveragain | null | 2015-02-23 23:29:42 -0800 | las vegas/nashville, TN | Central Time (US & Canada) |
570,123,304,498,917,400 | negative | 1 | Customer Service Issue | 0.6343 | American | null | mycreativespark | null | 0 | @AmericanAir does not know the meaning of customer service. Nightmare. Paid for direct flight. Bumped to Dallas. Flight Cancelled Flighted. Terrible | null | 2015-02-23 23:29:22 -0800 | Ohio | Quito |
570,123,207,824,568,300 | negative | 1 | Customer Service Issue | 1 | American | null | tennesseejc | null | 0 | @AmericanAir that's absolutely horrible customer service. The person supposed to call me can't immediately call back when disconnected??? | null | 2015-02-23 23:28:59 -0800 | las vegas/nashville, TN | Central Time (US & Canada) |
570,123,136,542,224,400 | neutral | 0.6739 | null | null | American | null | Steponme | null | 0 | @AmericanAir will do. I also passed the website around to other passengers. | null | 2015-02-23 23:28:42 -0800 | Moore, OK & Woodway, TX | Central Time (US & Canada) |
570,122,982,863,061,000 | negative | 1 | Cancelled Flight | 0.6493 | American | null | tennesseejc | null | 0 | @AmericanAir my flight was Cancelled Flightled I called they said they'd call back in 1:36. They did And hung up now saying I have to wait 2 hrs!! | null | 2015-02-23 23:28:06 -0800 | las vegas/nashville, TN | Central Time (US & Canada) |
570,122,962,726,039,550 | negative | 0.6537 | Can't Tell | 0.3504 | American | null | sherscott | null | 0 | @AmericanAir *does = doesn't | null | 2015-02-23 23:28:01 -0800 | Houston | Central Time (US & Canada) |
570,122,868,039,634,940 | negative | 0.6506 | Lost Luggage | 0.6506 | American | null | sherscott | null | 0 | @AmericanAir Okay... If someone does it look for it now my fear is it will be lost forever. It's a very small item. | null | 2015-02-23 23:27:38 -0800 | Houston | Central Time (US & Canada) |
570,122,183,072,092,160 | negative | 1 | Customer Service Issue | 1 | American | null | danilo23donna | null | 0 | @AmericanAir what kind if airlines do you guys run? The people that got in line first received hotel vouchers? Terrible customer service! | null | 2015-02-23 23:24:55 -0800 | null | null |
570,121,689,503,301,600 | negative | 1 | Can't Tell | 0.3699 | American | null | ninjamagic17 | null | 0 | @AmericanAir @emxlyy "The wheel was broken when we got it. We swear." | null | 2015-02-23 23:22:57 -0800 | null | null |
570,121,673,099,190,300 | negative | 1 | Cancelled Flight | 1 | American | null | danilo23donna | null | 0 | @AmericanAir Cancelled Flightled flight from fresno then rebooked for LAX now flight Cancelled Flightled again and its midnight with no more hotel available??? | null | 2015-02-23 23:22:53 -0800 | null | null |
570,121,276,016,234,500 | negative | 0.6743 | Lost Luggage | 0.3412 | American | null | sherscott | null | 0 | @AmericanAir I'll give a reward for whoever finds and returns to me on Thurs when I fly back thru @dfwairport. I ❤️ these earrings!! | null | 2015-02-23 23:21:19 -0800 | Houston | Central Time (US & Canada) |
570,119,444,451,745,800 | negative | 0.6741 | Lost Luggage | 0.338 | American | null | andrearochford | null | 0 | @AmericanAir checked in at Des Moines, lay over in ORD, final destination Austin, Texas. Baggage was only checked to ORD. | [30.32398902, -97.71081198] | 2015-02-23 23:14:02 -0800 | USA | null |
570,118,668,551,458,800 | neutral | 0.6687 | null | 0 | American | null | sherscott | null | 0 | @AmericanAir and btwn gate a8 & a15 I lost a diamond earring #dayjustgotWORSE! Pls have maintenance look for it!! http://t.co/UieSR3GHHO | null | 2015-02-23 23:10:57 -0800 | Houston | Central Time (US & Canada) |
570,116,595,193,810,940 | neutral | 0.6855 | null | 0 | American | null | Steponme | null | 0 | @AmericanAir we then had to deplane, and change planes. | [32.91792297, -97.00367737] | 2015-02-23 23:02:43 -0800 | Moore, OK & Woodway, TX | Central Time (US & Canada) |
570,116,487,278,501,900 | negative | 1 | Cancelled Flight | 1 | American | null | UncleDomDom | null | 0 | @AmericanAir you guys Cancelled Flightled my flight for today and booked me for tomorrow, so unfortunately i have rebooked. Thanks | null | 2015-02-23 23:02:17 -0800 | null | Eastern Time (US & Canada) |
570,116,329,694,310,400 | negative | 1 | Late Flight | 1 | American | null | Steponme | null | 0 | @AmericanAir after running from one flight, because we had 10 mins, to our next flight, we then sat on our plane for an hour. | [32.91792297, -97.00367737] | 2015-02-23 23:01:39 -0800 | Moore, OK & Woodway, TX | Central Time (US & Canada) |
570,115,988,714,164,200 | positive | 0.6515 | null | null | American | null | sherscott | null | 0 | @AmericanAir but your flight crews & ground crews have handled situation well. Texting notification let me catch a few winks during delay. | null | 2015-02-23 23:00:18 -0800 | Houston | Central Time (US & Canada) |
570,115,532,906,569,700 | positive | 0.6543 | null | null | American | null | sherscott | null | 0 | @AmericanAir Thx! I hope so. IAH to DFW to OKC has turned out to be a LONG trip today and I have to work tomorrow. | null | 2015-02-23 22:58:29 -0800 | Houston | Central Time (US & Canada) |
570,115,339,515,592,700 | negative | 0.7148 | Customer Service Issue | 0.3889 | American | null | uneek1908 | null | 0 | @AmericanAir I understand that but I'm hoping I can rectify this in advance. I would call but I am in AUH. I just need my one checked bag. | null | 2015-02-23 22:57:43 -0800 | The Great State of TEXAS | Central Time (US & Canada) |
570,115,286,289,899,500 | negative | 0.6953 | Cancelled Flight | 0.3628 | American | null | UncleDomDom | null | 0 | @AmericanAir yeah, buy me a @Delta plane ticket from San Diego to Detroit so I can fly one of their planes home tomorrow | null | 2015-02-23 22:57:31 -0800 | null | Eastern Time (US & Canada) |
570,114,451,120,074,750 | negative | 1 | Customer Service Issue | 1 | American | null | Steponme | null | 0 | @AmericanAir nothing to do with Mother Nature, more like poor commutation. | [32.91792297, -97.00367737] | 2015-02-23 22:54:12 -0800 | Moore, OK & Woodway, TX | Central Time (US & Canada) |
570,112,074,249,928,700 | negative | 1 | Can't Tell | 1 | American | null | UncleDomDom | null | 0 | @AmericanAir is the worst airline in the entire world. I only flew them because I had to and it was the nightmare I knew it would be. | null | 2015-02-23 22:44:45 -0800 | null | Eastern Time (US & Canada) |
570,110,706,588,262,400 | negative | 0.6758 | Flight Booking Problems | 0.6758 | American | null | meg4miles | null | 0 | @AmericanAir hey! I have a name issue on my reservation can you help? | null | 2015-02-23 22:39:19 -0800 | N to da Y to da C | null |
570,109,867,031,191,550 | negative | 0.6603 | Can't Tell | 0.6603 | American | null | meg4miles | null | 0 | @AmericanAir I DM'd you | null | 2015-02-23 22:35:59 -0800 | N to da Y to da C | null |
570,108,519,237,558,300 | positive | 1 | null | null | American | null | jbs94123 | null | 0 | @AmericanAir thank you! My lost item was located at ORD and is being returned to me. | null | 2015-02-23 22:30:37 -0800 | null | Pacific Time (US & Canada) |
570,106,218,825,564,160 | negative | 1 | Customer Service Issue | 1 | American | null | richfreed | null | 1 | Why doesn't @AmericanAir provide a means for dialogue? What is the fear that drives this decision? #worstcustomerserviceever | null | 2015-02-23 22:21:29 -0800 | null | null |
570,106,114,202,861,600 | negative | 1 | Late Flight | 1 | American | null | JamiraBurley | null | 0 | @AmericanAir 2284, four hours Late Flightrs and we are finally flying out...too bad I missed my event | null | 2015-02-23 22:21:04 -0800 | Living my dreams in motion | Central Time (US & Canada) |
570,105,753,471,746,050 | negative | 1 | Customer Service Issue | 1 | American | null | richfreed | null | 1 | @AmericanAir please allow me to speak with someone. A dialogue would solve this issue better and faster than emailing. | null | 2015-02-23 22:19:38 -0800 | null | null |
570,105,616,515,145,700 | negative | 1 | Lost Luggage | 1 | American | null | pattiylandry | null | 1 | @AmericanAir it's not only my bag...it's the complete lack of respect when I called. I was hung up on. And it is my daughters bag | null | 2015-02-23 22:19:05 -0800 | null | Hawaii |
570,103,908,607,135,740 | negative | 0.6258 | longlines | 0.3217 | American | null | TweetyDave | null | 0 | @AmericanAir If SNA curfew causes diversion, do you provide transportation from LAX? On AA1237 now, pilot not sure if we have time. | null | 2015-02-23 22:12:18 -0800 | null | Central Time (US & Canada) |
570,103,559,318,081,540 | negative | 0.6568 | Customer Service Issue | 0.6568 | American | null | richfreed | null | 1 | Why doesn't @AmericanAir allow for conversations between upset customers and their customer service? #worstcustomerserviceever | null | 2015-02-23 22:10:55 -0800 | null | null |
570,102,866,754,592,800 | negative | 1 | Cancelled Flight | 1 | American | null | HeatPrincess305 | null | 0 | @AmericanAir it's not cool that my flight was Cancelled Flightled after sitting on the plane for over an hour. 👎😡✈️ #notahappycustomer #leavingtomm | [42.01578804, -87.68332344] | 2015-02-23 22:08:10 -0800 | MIA || CHI || NYC | Eastern Time (US & Canada) |
570,102,669,299,351,550 | negative | 1 | Can't Tell | 0.649 | American | null | LeluBlesa | null | 0 | @AmericanAir no, you should do something about everything happened yesterday... | null | 2015-02-23 22:07:23 -0800 | null | Buenos Aires |
570,102,251,563,274,240 | neutral | 0.6464 | null | 0 | American | null | The_Playmaker20 | null | 0 | @AmericanAir and I forgot about that lounge!😂 | null | 2015-02-23 22:05:43 -0800 | null | null |
570,101,910,402,940,900 | negative | 1 | Customer Service Issue | 0.6451 | American | null | CinemaTim | null | 0 | @AmericanAir Thanks! Bleh, disconnected! Let's try this again!! | null | 2015-02-23 22:04:22 -0800 | Founder of #MovieChurch | Central Time (US & Canada) |
570,101,803,708,080,100 | positive | 1 | null | null | American | null | Luke_Asper | null | 0 | @AmericanAir appreciate it!! | [32.89959729, -97.03558888] | 2015-02-23 22:03:56 -0800 | Central Time (US & Canada) |
|
570,101,777,934,086,140 | positive | 0.6534 | null | null | American | null | The_Playmaker20 | null | 0 | @AmericanAir I love the Admiral Clubs! Thanks, hey can you follow me? | null | 2015-02-23 22:03:50 -0800 | null | null |
570,101,666,571,288,600 | neutral | 0.6685 | null | 0 | American | null | JTWolf7 | null | 0 | @AmericanAir - Reference number to this request: 1-3001408092 | null | 2015-02-23 22:03:23 -0800 | Stamford, CT | Pacific Time (US & Canada) |
570,101,550,787,350,500 | positive | 1 | null | null | American | null | MDTwankyTwank | null | 0 | @AmericanAir just curious. Thanks for the response as always, good or bad. Better than your competition. | null | 2015-02-23 22:02:56 -0800 | Greenbow, Alabama | null |
570,101,395,698,941,950 | negative | 1 | Customer Service Issue | 1 | American | null | pattiylandry | null | 1 | @AmericanAir your customer service is deplorable. I am disgusted in your company and the ignorant people on the phones for lost baggage. | null | 2015-02-23 22:02:19 -0800 | null | Hawaii |
570,101,371,409,559,550 | negative | 1 | Bad Flight | 0.3574 | American | null | HaleyHadlock | null | 0 | @AmericanAir were stuck on a plane in Dallas that's supposed to be going to Okc. There's an issue w/ the plane. Any idea on how much longer? | null | 2015-02-23 22:02:13 -0800 | null | null |
570,101,194,678,517,760 | negative | 0.3394 | Damaged Luggage | 0.3394 | American | null | JTWolf7 | null | 0 | @AmericanAir - thanks. She submitted a damaged bag complaint online...is there anything else we can do? #goodcustomerservice | null | 2015-02-23 22:01:31 -0800 | Stamford, CT | Pacific Time (US & Canada) |
570,101,027,439,046,660 | positive | 1 | null | null | American | null | lballsy | null | 0 | @AmericanAir Thanks! | null | 2015-02-23 22:00:51 -0800 | null | Hawaii |
570,100,947,923,419,140 | negative | 1 | Customer Service Issue | 1 | American | null | richfreed | null | 0 | @AmericanAir they responded. I can't respond to their response. Nor can I speak with someone. #worstcustomerserviceever | null | 2015-02-23 22:00:32 -0800 | null | null |
570,100,829,396,406,300 | positive | 1 | null | null | American | null | emrey35 | null | 0 | @AmericanAir thanks you always be my airline of choice when possible | null | 2015-02-23 22:00:04 -0800 | College Station | null |
570,100,824,703,143,940 | negative | 1 | Customer Service Issue | 0.6453 | American | null | faisal_tayebjee | null | 0 | @AmericanAir gate agents disappeared and customer service agents were miserable and unhelpful. #letdown #neveragain | null | 2015-02-23 22:00:03 -0800 | null | Dublin |
570,100,233,398,571,000 | negative | 1 | Lost Luggage | 1 | American | null | CinemaTim | null | 0 | @AmericanAir Who do I report missing baggage to when baggage claim leaves before midnight? | null | 2015-02-23 21:57:42 -0800 | Founder of #MovieChurch | Central Time (US & Canada) |
570,100,035,167,379,460 | negative | 1 | Customer Service Issue | 1 | American | null | alexbuffer | null | 0 | .@AmericanAir how about connecting me with a customer service rep? I'd rather speak to a person than a computer. Thanks! | null | 2015-02-23 21:56:54 -0800 | district of columbia | Central Time (US & Canada) |
570,099,970,742,886,400 | negative | 1 | Customer Service Issue | 0.6748 | American | null | LeluBlesa | null | 0 | @AmericanAir TSA. When I tried to check in the things I've bought your people told me it was Late Flight to do it. So... I want my things back | null | 2015-02-23 21:56:39 -0800 | null | Buenos Aires |
570,099,716,379,316,200 | negative | 0.6789 | Can't Tell | 0.367 | American | null | nf14jk | null | 0 | @AmericanAir arrived +-10pm eastern. Had to deplane on the CRJs airstairs to an icy Tarmac. Valet bags sent to carousel, so it was 10:20pm. | null | 2015-02-23 21:55:38 -0800 | null | null |
570,099,562,548,834,300 | positive | 1 | null | null | American | null | samcurly | null | 0 | @AmericanAir attended to and corrected my complaints via Twitter. Whoa. This is the brave, new world we live in. Thank you, American Air :) | null | 2015-02-23 21:55:02 -0800 | LA | Pacific Time (US & Canada) |
570,099,506,135,437,300 | negative | 1 | Customer Service Issue | 0.6453 | American | null | Dani_Haigh | null | 0 | @AmericanAir couldn't get anyone on the phone all day, the flight you rebooked had me missing a conference.We won't be on flt 1568 tomorrow. | [40.7786084, -73.94979947] | 2015-02-23 21:54:48 -0800 | New York, NY | Quito |
570,098,489,943,666,700 | negative | 0.6562 | Can't Tell | 0.3352 | American | null | FAiRChicago | null | 0 | @AmericanAir @united @SpiritAirPR @Fioretti2ndWard @ChicagosMayor @garcia4chicago BS that #Noise #Late Flight #NoRahm http://t.co/CFzdJmn0uI | [41.98051682, -87.73798602] | 2015-02-23 21:50:46 -0800 | Chicago, IL | null |
570,097,604,182,351,900 | negative | 0.6576 | Can't Tell | 0.3723 | American | null | Roope00 | null | 0 | @AmericanAir It's sad how I can't afford any long distance trips though. :/ | null | 2015-02-23 21:47:15 -0800 | WARNING: Explicit language | Helsinki |
570,097,527,841,693,700 | positive | 0.6883 | null | null | American | null | The_Playmaker20 | null | 0 | @AmericanAir btw you guys should consider making a lounge at Austin Intl. airport! Very popuLate Flightd area! Will help the company for sure👌 | null | 2015-02-23 21:46:57 -0800 | null | null |
570,097,483,432,337,400 | negative | 1 | Flight Booking Problems | 0.34 | American | null | carlw1980 | null | 0 | @djevolutionhd As an EP who travels 125K+ miles a yr with @AmericanAir , I would expect more from them than this horrible travel experience | null | 2015-02-23 21:46:46 -0800 | null | null |
570,097,456,786,104,300 | neutral | 1 | null | null | American | null | lballsy | null | 0 | @AmericanAir Are you expecting any delays out of #DFW tomorrow morning? | null | 2015-02-23 21:46:40 -0800 | null | Hawaii |
570,097,279,870,361,600 | negative | 1 | Customer Service Issue | 1 | American | null | sirblacktoast | null | 0 | @AmericanAir that was the worst customer service experience ever. Too bad for you I'm a lawyer. Enjoy my wrath. | null | 2015-02-23 21:45:58 -0800 | null | null |
570,097,189,617,143,800 | negative | 0.6948 | Can't Tell | 0.3722 | American | null | KyleKaplan | null | 0 | @AmericanAir it's beyond complicated now and it feels like when I used to fly with United. Platinum means nothing. | null | 2015-02-23 21:45:36 -0800 | iPhone: 40.829401,-73.926223 | Pacific Time (US & Canada) |
570,096,856,685,871,100 | negative | 0.7002 | Can't Tell | 0.7002 | American | null | emrey35 | null | 0 | @AmericanAir I look forward to hearing back and hope that my next trip will not be like this | null | 2015-02-23 21:44:17 -0800 | College Station | null |
570,095,696,491,241,500 | neutral | 0.673 | null | null | American | null | FOHeming | null | 0 | @AmericanAir Oh trust me. I am in love. It is so beautiful! | null | 2015-02-23 21:39:40 -0800 | Left hand seat in flightdeck | London |
570,095,443,364,831,200 | neutral | 0.3421 | null | 0 | American | null | talonclaw126 | null | 0 | @AmericanAir followed! Sure hope you can help! | null | 2015-02-23 21:38:40 -0800 | null | null |
570,095,131,967,295,500 | positive | 1 | null | null | American | null | Roope00 | null | 0 | @AmericanAir @BoeingAirplanes I really would love to experience first class on that plane,looks stunning! | null | 2015-02-23 21:37:25 -0800 | WARNING: Explicit language | Helsinki |
570,095,043,169,529,860 | positive | 1 | null | null | American | null | The_Playmaker20 | null | 0 | @AmericanAir I love the service and cheap upgrades American Provides! One of the best airlines ever! good food, good seats, amazing thanks! | null | 2015-02-23 21:37:04 -0800 | null | null |
570,094,749,933,289,500 | negative | 1 | Damaged Luggage | 0.6788 | American | null | JTWolf7 | null | 0 | @AmericanAir - you broke my sick wife's luggage handle going from JFK to LAX...she had to drag her bag thru the airport! #customerservice | null | 2015-02-23 21:35:54 -0800 | Stamford, CT | Pacific Time (US & Canada) |
570,094,120,993,054,700 | positive | 1 | null | null | American | null | gerri_elliott | null | 0 | @AmericanAir @gerri_elliott You will!! Every chance I get! Thanks for keeping me Exec Platinum. | null | 2015-02-23 21:33:24 -0800 | null | null |
570,093,652,120,178,700 | negative | 0.6553 | Customer Service Issue | 0.6553 | American | null | marcy_test | null | 0 | @AmericanAir no not yet. Waiting now to be connected to an agent | null | 2015-02-23 21:31:33 -0800 | Arlington VA | null |
570,093,520,909,832,200 | negative | 1 | Customer Service Issue | 1 | American | null | emrey35 | null | 0 | @AmericanAir when should i expect a response from customer relations | null | 2015-02-23 21:31:01 -0800 | College Station | null |
570,093,462,738,984,960 | neutral | 0.6907 | null | 0 | American | null | marcy_test | null | 0 | @AmericanAir no not yet. Waiting to be connected to an agent | null | 2015-02-23 21:30:47 -0800 | Arlington VA | null |
570,092,677,196,181,500 | negative | 1 | Customer Service Issue | 1 | American | null | GarrettBogar | null | 0 | @AmericanAir glad that you WANTED to help me, but you didn't. Have an agent call me before I rant about shitty service every day | null | 2015-02-23 21:27:40 -0800 | null | null |
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