tweet_id
int64 567,588,279B
570,310,600B
| airline_sentiment
stringclasses 3
values | airline_sentiment_confidence
float64 0.34
1
| negativereason
stringclasses 10
values | negativereason_confidence
float64 0
1
⌀ | airline
stringclasses 6
values | airline_sentiment_gold
stringclasses 3
values | name
stringlengths 2
19
| negativereason_gold
stringclasses 13
values | retweet_count
int64 0
44
| text
stringlengths 12
186
| tweet_coord
stringlengths 10
28
⌀ | tweet_created
stringlengths 25
25
| tweet_location
stringlengths 1
34
⌀ | user_timezone
stringlengths 3
27
⌀ |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
570,201,740,496,257,000 | negative | 1 | Can't Tell | 0.3539 | American | null | alinaxkristin | null | 2 | @AmericanAir 140 characters aren't enough to describe how inconsiderate your employees are | null | 2015-02-24 04:41:03 -0800 | Miami | Quito |
570,201,347,414,462,460 | neutral | 1 | null | null | American | null | vicmeister | null | 0 | @AmericanAir was hoping for 8A if possible, for some frozen views along the way! | null | 2015-02-24 04:39:29 -0800 | Glasgow via Cork | Dublin |
570,201,233,220,198,400 | positive | 0.7068 | null | null | American | null | eec215 | null | 0 | @AmericanAir ...have you seen Blue? Go look it up :) | null | 2015-02-24 04:39:02 -0800 | Phila, PA | null |
570,201,172,985,974,800 | negative | 1 | Late Flight | 0.6888 | American | null | rduffy487 | null | 0 | @AmericanAir your cabin 'thank you' message reminds people about having choices when they fly. I will be choosing another airline next time. | null | 2015-02-24 04:38:48 -0800 | null | null |
570,199,974,719,455,200 | negative | 1 | Customer Service Issue | 0.6694 | American | null | rduffy487 | null | 0 | @AmericanAir really? That's it? Not even a "we are looking into this to see what happened/what we could do better next time" | null | 2015-02-24 04:34:02 -0800 | null | null |
570,199,267,668,676,600 | negative | 1 | Late Flight | 1 | American | null | TameaA | null | 0 | @AmericanAir Delayed: AA3186 - Missed due to delay: AA3186 - New flight now delayed: AA2401 | null | 2015-02-24 04:31:13 -0800 | Los Angeles | Pacific Time (US & Canada) |
570,198,744,907,567,100 | positive | 1 | null | null | American | null | vickky1319 | null | 0 | @AmericanAir Thank you. | null | 2015-02-24 04:29:09 -0800 | Somewhere In The World... | Eastern Time (US & Canada) |
570,198,522,911,436,800 | negative | 1 | Customer Service Issue | 0.3414 | American | null | JamesDegelder | null | 0 | @AmericanAir She told us we had to drive back to drop it off so they could attempt to fix it. Really? Don't have time to do that. #terrible | [42.18424338, -70.92464087] | 2015-02-24 04:28:16 -0800 | Greater Boston Area | null |
570,197,804,091,621,400 | neutral | 1 | null | null | American | null | garmac87 | null | 0 | @AmericanAir hi when will your next set of flights be out for next year from Dublin??? | null | 2015-02-24 04:25:24 -0800 | northern ireland | null |
570,197,779,290,697,700 | neutral | 0.7118 | null | 0 | American | null | ToxicLayge | null | 0 | @AmericanAir. Had my flight changed from US Airways to you, now I can't get two seats together. Can you help? | null | 2015-02-24 04:25:19 -0800 | null | London |
570,197,193,254,170,600 | negative | 1 | Flight Booking Problems | 0.7 | American | null | jhamby1 | null | 0 | @AmericanAir The flight is the wrong day. Confirm # USXLON. Departure on 5/21 should be 5/22 for 2 people | null | 2015-02-24 04:22:59 -0800 | Winston-Salem, NC | Eastern Time (US & Canada) |
570,196,895,383,080,960 | negative | 1 | Flight Booking Problems | 1 | American | null | vicmeister | null | 0 | @AmericanAir having trouble Flight Booking Problems a seat on US84 11 March, operated by AA. Neither airline's website will allow seat selection? | null | 2015-02-24 04:21:48 -0800 | Glasgow via Cork | Dublin |
570,196,007,243,395,100 | negative | 1 | Customer Service Issue | 1 | American | null | jhamby1 | null | 0 | @AmericanAir thank you for the robotic and non helpful assistance. | null | 2015-02-24 04:18:16 -0800 | Winston-Salem, NC | Eastern Time (US & Canada) |
570,195,799,256,072,200 | negative | 0.6512 | Can't Tell | 0.6512 | American | null | perelmuterm | null | 0 | @AmericanAir I fly weekly with you and haven't seen one | null | 2015-02-24 04:17:26 -0800 | Miami | Eastern Time (US & Canada) |
570,195,668,850,995,200 | negative | 1 | Bad Flight | 0.6687 | American | null | perelmuterm | null | 0 | @AmericanAir I would love to say the same but it's not so much. 5hs flight, no internet, no personal A/C, 20yr old plane. #NoFunAtAll | null | 2015-02-24 04:16:55 -0800 | Miami | Eastern Time (US & Canada) |
570,195,492,006,707,200 | negative | 1 | Customer Service Issue | 1 | American | null | jhamby1 | null | 0 | @AmericanAir Uwon't allow me2make changes online, force me2sit thru excess phone wait times&still insist charging crazy fees. Thats service? | null | 2015-02-24 04:16:13 -0800 | Winston-Salem, NC | Eastern Time (US & Canada) |
570,195,444,300,718,100 | neutral | 1 | null | null | American | null | MarkJDiSalvo | null | 0 | @AmericanAir oh I will, AA on speed dial | null | 2015-02-24 04:16:02 -0800 | Waynesville, OHIO | null |
570,195,089,869,447,200 | neutral | 0.6827 | null | 0 | American | null | NJupdates247 | null | 0 | Thanks, @chasefoster. Was just about to book a flight to UK using @AmericanAir, but after reading this exchange, there's no way. I've sent | null | 2015-02-24 04:14:37 -0800 | Metropolis | Eastern Time (US & Canada) |
570,194,709,261,488,100 | neutral | 0.7175 | null | 0 | American | null | NJupdates247 | null | 0 | @AmericanAir Amazing to watch @chasefoster (who travels with celebs all over the world) show the youth of America who *not* to fly with. | null | 2015-02-24 04:13:07 -0800 | Metropolis | Eastern Time (US & Canada) |
570,194,141,612,789,760 | neutral | 1 | null | null | American | null | MarkJDiSalvo | null | 0 | @AmericanAir travel week, delays, Cancelled Flightlations, "if you want to learn more about the merger press 1", delay my connector in Chicago #deice | null | 2015-02-24 04:10:51 -0800 | Waynesville, OHIO | null |
570,193,870,769,811,460 | negative | 0.7 | Customer Service Issue | 0.7 | American | null | ianbeyer | null | 0 | @AmericanAir Requiring customers to fill out all the contact information each time seems designed to prevent or limit interaction. | null | 2015-02-24 04:09:47 -0800 | Wichita, Kansas | Central Time (US & Canada) |
570,193,599,977,148,400 | negative | 1 | Damaged Luggage | 0.6637 | American | null | JamesDegelder | null | 0 | @AmericanAir Horrible service @loganairports. Luggage got destroyed on flight and woman at baggage service was so rude. Didn't help at all. | [42.16481023, -70.88929237] | 2015-02-24 04:08:42 -0800 | Greater Boston Area | null |
570,193,307,139,239,940 | negative | 1 | Customer Service Issue | 1 | American | null | ianbeyer | null | 0 | @AmericanAir That’s a rather clunky process. Whoever designed that clearly doesn’t understand e-mail 101. | null | 2015-02-24 04:07:32 -0800 | Wichita, Kansas | Central Time (US & Canada) |
570,192,886,689,628,160 | positive | 1 | null | null | American | null | rkflyga | null | 0 | @AmericanAir thanks! Flight 2160 today. Great crew! | null | 2015-02-24 04:05:52 -0800 | KFDK | Eastern Time (US & Canada) |
570,192,751,830,171,650 | neutral | 0.701 | null | 0 | American | null | ianbeyer | null | 0 | @AmericanAir "Thank you for contacting American. The email address you have written to is an unmonitored account” | null | 2015-02-24 04:05:20 -0800 | Wichita, Kansas | Central Time (US & Canada) |
570,192,546,367,975,400 | negative | 1 | Customer Service Issue | 1 | American | null | ianbeyer | null | 0 | @AmericanAir Your customer relations dept has one-way e-mail. How is not allowing responses helpful? | null | 2015-02-24 04:04:31 -0800 | Wichita, Kansas | Central Time (US & Canada) |
570,192,183,766,196,200 | negative | 0.6801 | Can't Tell | 0.6801 | American | null | Fede_123 | null | 0 | @AmericanAir If you are sorry, answer my claims (AA Ref#1-2990176298, 1-3001885409 and : 1-3001885409) accordingly, without using "weather" | null | 2015-02-24 04:03:04 -0800 | null | null |
570,191,874,151,092,200 | neutral | 1 | null | null | American | null | MarkJDiSalvo | null | 0 | @AmericanAir the motor that usually starts the engine is broke and @CVGairport ground crew failed to do it on time, per pilot #maintenance | null | 2015-02-24 04:01:51 -0800 | Waynesville, OHIO | null |
570,191,763,731,841,000 | positive | 0.6593 | null | null | American | null | rkflyga | null | 3 | @AmericanAir is rising like the sun at DCA this morning. @NATCA members have the best view. #avgeek http://t.co/VAhdekVOKe | null | 2015-02-24 04:01:24 -0800 | KFDK | Eastern Time (US & Canada) |
570,191,664,628,699,140 | negative | 1 | Flight Attendant Complaints | 0.6659 | American | null | weezerandburnie | null | 0 | @AmericanAir she has the guy u served drinks 2 til he needed awheelchair to get off the plane is a more important then the assaulted women | null | 2015-02-24 04:01:01 -0800 | Belle MO | null |
570,191,286,667,513,860 | negative | 1 | Can't Tell | 0.6148 | American | null | perelmuterm | null | 0 | @AmericanAir there's a lot of talks and no doing.
MIA-SFO on a 20+ year old plane #nonewplanes #old #shame http://t.co/TwETPXUpPN | null | 2015-02-24 03:59:31 -0800 | Miami | Eastern Time (US & Canada) |
570,189,934,096,719,900 | neutral | 1 | null | null | American | null | MarkJDiSalvo | null | 0 | @AmericanAir and @CVGairport get it together, perfect combination for delays and Cancelled Flightlations | null | 2015-02-24 03:54:08 -0800 | Waynesville, OHIO | null |
570,189,507,447,775,200 | negative | 1 | Customer Service Issue | 1 | American | null | richardgru | null | 0 | @AmericanAir Sorry that is a sad answer a fully refundable first fare and no response in 6 weeks ! No more AA in my future ! | null | 2015-02-24 03:52:26 -0800 | null | null |
570,188,794,730,848,260 | neutral | 0.6858 | null | null | American | null | iSmellNothing | null | 0 | @AmericanAir Thank you for the info! Changes need to be made over the phone, correct? Is there any way an AA agent can call me directly? | null | 2015-02-24 03:49:36 -0800 | Boston | Eastern Time (US & Canada) |
570,188,405,541,175,300 | negative | 1 | Customer Service Issue | 1 | American | null | diegolrz | null | 0 | @AmericanAir are you a bot? Haha always same lies from you! | null | 2015-02-24 03:48:04 -0800 | Dallas, TX | Central Time (US & Canada) |
570,188,115,077,259,260 | negative | 1 | Customer Service Issue | 0.6663 | American | null | GREATNESSEOA | null | 0 | @AmericanAir especially during a death in the family and still no solution. 96 hours and counting...Thanks | null | 2015-02-24 03:46:54 -0800 | McKinney TX | null |
570,188,097,305,976,800 | negative | 0.6942 | Bad Flight | 0.6942 | American | null | wbarkema | null | 0 | @AmericanAir fortunately the window seat was a no-show. Able to scoot over and create space. | null | 2015-02-24 03:46:50 -0800 | null | Central Time (US & Canada) |
570,187,686,213,918,700 | negative | 1 | Late Flight | 0.6914 | American | null | diegolrz | null | 0 | @AmericanAir so great AA1103 sitting for an hour first technical problems now what? | null | 2015-02-24 03:45:12 -0800 | Dallas, TX | Central Time (US & Canada) |
570,187,239,864,414,200 | negative | 1 | Customer Service Issue | 0.3503 | American | null | GREATNESSEOA | null | 0 | @AmericanAir this has to be the absolute WORST EXPERIENCE EVER! | null | 2015-02-24 03:43:26 -0800 | McKinney TX | null |
570,187,100,710,002,700 | negative | 1 | Customer Service Issue | 0.6778 | American | null | GREATNESSEOA | null | 0 | @AmericanAir so I have to call back at 9 since the department is closed. This has to be the biggest bunch of bull! | null | 2015-02-24 03:42:53 -0800 | McKinney TX | null |
570,186,666,276,577,300 | negative | 1 | Can't Tell | 0.6304 | American | null | GREATNESSEOA | null | 0 | @AmericanAir just need to know why it wasn't done like it was promised it would yesterday | null | 2015-02-24 03:41:09 -0800 | McKinney TX | null |
570,186,533,258,416,100 | negative | 1 | Bad Flight | 0.3496 | American | null | wbarkema | null | 0 | @AmericanAir too Late Flight now. Boarded, exit rows taken. Could not have gotten worse. Guy next 2 me should've bought 2 seats. #miserablemorning | null | 2015-02-24 03:40:37 -0800 | null | Central Time (US & Canada) |
570,186,514,178,519,040 | neutral | 1 | null | null | American | null | GREATNESSEOA | null | 0 | @AmericanAir did that yesterday. On the phone with them now | null | 2015-02-24 03:40:33 -0800 | McKinney TX | null |
570,185,364,746,461,200 | negative | 1 | Customer Service Issue | 0.3443 | American | null | CampOwl | null | 0 | @AmericanAir re-staff and commence new policies because your industry is so embarrassed by you. | null | 2015-02-24 03:35:59 -0800 | Mitten | Guam |
570,184,535,507,210,240 | positive | 1 | null | null | American | null | GREATNESSEOA | null | 0 | @AmericanAir @USAirways Statement wasn't sent yesterday like Jeanine said. After I even called last night as well. Again, excellent service | null | 2015-02-24 03:32:41 -0800 | McKinney TX | null |
570,184,234,498,805,760 | negative | 0.6324 | Can't Tell | 0.6324 | American | null | GREATNESSEOA | null | 0 | @AmericanAir @USAirways So who do I need to talk to to ensure the statement is sent to my bank so I can get the credit for the charges? | null | 2015-02-24 03:31:29 -0800 | McKinney TX | null |
570,184,083,692,658,700 | negative | 1 | Can't Tell | 1 | American | null | wbarkema | null | 0 | @AmericanAir 3 months of straight travel ahead. Time to find new airline. | null | 2015-02-24 03:30:53 -0800 | null | Central Time (US & Canada) |
570,183,052,401,508,350 | neutral | 1 | null | null | American | null | wbarkema | null | 0 | @AmericanAir that's what is on my ticket and my confirmation email. Anything else? | null | 2015-02-24 03:26:47 -0800 | null | Central Time (US & Canada) |
570,182,972,554,371,100 | negative | 0.7007 | Lost Luggage | 0.7007 | American | null | CamaroGuySteve | null | 0 | @AmericanAir I'm flying into DCA my bag is at IAD. I am already Late Flight for my meetings at work. I will call the number when I land 😭 | null | 2015-02-24 03:26:28 -0800 | null | null |
570,182,283,665,088,500 | neutral | 1 | null | null | American | null | wbarkema | null | 0 | @AmericanAir try this. DPDFPP | null | 2015-02-24 03:23:44 -0800 | null | Central Time (US & Canada) |
570,182,054,987,505,660 | negative | 1 | Lost Luggage | 0.6673 | American | null | CamaroGuySteve | null | 0 | @AmericanAir face palm!!! Cannot believe the last 24 hrs 1.5 hrs of sleep and No and no and what you can't do...... | null | 2015-02-24 03:22:50 -0800 | null | null |
570,181,700,036,087,800 | negative | 1 | Lost Luggage | 1 | American | null | CamaroGuySteve | null | 0 | @AmericanAir just wow Regina just told me I can't file or request a lost bag statement until I finish my travel. So until I get to DC argg | null | 2015-02-24 03:21:25 -0800 | null | null |
570,181,406,787,301,400 | negative | 1 | Customer Service Issue | 0.3647 | American | null | Fede_123 | null | 0 | @AmericanAir I shared my experience several times (AA Ref#1-2990176298), but AA's response is senseless, weather was not the cause!!! | null | 2015-02-24 03:20:15 -0800 | null | null |
570,181,077,861,474,300 | neutral | 1 | null | null | American | null | wbarkema | null | 0 | @AmericanAir record number is BPDFPP. | null | 2015-02-24 03:18:57 -0800 | null | Central Time (US & Canada) |
570,180,703,746,461,700 | negative | 1 | Customer Service Issue | 0.6804 | American | null | sirmunchie | null | 0 | @AmericanAir You should be apologizing for your rude sales reps and failure to offer anything other than trite, condescending platitudes.... | null | 2015-02-24 03:17:27 -0800 | eating curly fries w/ the wife | Eastern Time (US & Canada) |
570,180,010,125,864,960 | neutral | 1 | null | null | American | null | CamaroGuySteve | null | 0 | @AmericanAir Embassy Suites
13341 Woodland Park Drive
Herndon, Virginia, 20171
US
+1-703-464-0200 | null | 2015-02-24 03:14:42 -0800 | null | null |
570,179,813,845,147,650 | negative | 1 | Customer Service Issue | 0.675 | American | null | SamuelMondo | null | 0 | @AmericanAir is non existent and I will take this as far as needed.Why hide behind a corporate logo? Provide a number #tcf #useless #amateur | null | 2015-02-24 03:13:55 -0800 | Manchester | London |
570,179,562,174,328,800 | negative | 1 | Customer Service Issue | 0.6761 | American | null | SamuelMondo | null | 0 | @AmericanAir LAX-OGG-LAX using hard earned miles and was given lousy service, faulty seats on both legs and damaged bag. Your customer care | null | 2015-02-24 03:12:55 -0800 | Manchester | London |
570,179,455,911,481,340 | negative | 1 | Lost Luggage | 1 | American | null | CamaroGuySteve | null | 0 | @AmericanAir they were no where to be found at Midnight Last Night! I would think the agent in LAX could have relayed that info.Bag on flt | null | 2015-02-24 03:12:30 -0800 | null | null |
570,179,344,833,708,000 | negative | 1 | Cancelled Flight | 1 | American | null | wbarkema | null | 0 | @AmericanAir you Cancelled Flight both flights yesterday and rebook me in middle seat. Not acceptable. Upgrade to emergency row would help. #nothappy | null | 2015-02-24 03:12:03 -0800 | null | Central Time (US & Canada) |
570,179,236,633,432,060 | negative | 1 | Bad Flight | 0.6837 | American | null | SamuelMondo | null | 0 | @AmericanAir is it right to provide faulty seats on flights plus damage a $350 bag and not replace and shrug the damage off? Flights from... | null | 2015-02-24 03:11:38 -0800 | Manchester | London |
570,178,966,725,767,200 | negative | 1 | Customer Service Issue | 0.6194 | American | null | SamuelMondo | null | 0 | @AmericanAir it isn't good enough. You need to provide a phone number. Other partners do. Should be investigated by @IATA @TheFAAOnline | null | 2015-02-24 03:10:33 -0800 | Manchester | London |
570,178,443,167,572,000 | neutral | 0.3834 | null | 0 | American | null | JayFranceschi | null | 0 | Lol great answer.. “@AmericanAir: @JayFranceschi Our agents are checking in passengers as quickly as possible. We appreciate your patience.” | null | 2015-02-24 03:08:28 -0800 | null | Quito |
570,177,752,973,885,440 | neutral | 1 | null | null | American | null | Cecilia_stories | null | 0 | @AmericanAir Super Spring Tides and “Tide of The Century” Drawing tourists to French and U.K coasts:
http://t.co/gXdqORtsS0 | null | 2015-02-24 03:05:44 -0800 | Luxembourg | Paris |
570,177,745,759,678,460 | neutral | 1 | null | null | American | null | chasefoster | null | 0 | @AmericanAir Ps, I was right. | null | 2015-02-24 03:05:42 -0800 | Nashville/Space | Central Time (US & Canada) |
570,177,697,814,425,600 | negative | 0.6868 | Lost Luggage | 0.3807 | American | null | CamaroGuySteve | null | 0 | @AmericanAir yes it is in Dulles and I need it delivered to the Embassy Suites in Herndon, VA. I'm still in Chicago from the fiasco in LAX | null | 2015-02-24 03:05:31 -0800 | null | null |
570,177,331,358,076,900 | negative | 1 | Customer Service Issue | 1 | American | null | SamuelMondo | null | 0 | @AmericanAir what's the point? So I can wait for another 6 weeks. U r one of the only airlines that refuses to handle complaints by phone | null | 2015-02-24 03:04:03 -0800 | Manchester | London |
570,177,012,360,462,340 | negative | 1 | longlines | 0.3611 | American | null | JayFranceschi | null | 0 | @AmericanAir machines are broken, lines are out the door for self service, cust. Support, and bag check in. | null | 2015-02-24 03:02:47 -0800 | null | Quito |
570,176,385,534,300,160 | negative | 0.6989 | Customer Service Issue | 0.6989 | American | null | sirmunchie | null | 0 | @AmericanAir would have been had I seen this before 1130pm EST, when I was sound asleep. | null | 2015-02-24 03:00:18 -0800 | eating curly fries w/ the wife | Eastern Time (US & Canada) |
570,176,104,541,122,560 | negative | 1 | Flight Attendant Complaints | 1 | American | null | SouthSeth | null | 0 | @AmericanAir merged airlines do not work for FF programs. Very frustrating and the gate agents are to busy pouting to care. #AttitudeIssues | null | 2015-02-24 02:59:11 -0800 | Crestwood | Eastern Time (US & Canada) |
570,175,988,648,316,900 | neutral | 1 | null | null | American | null | chasefoster | null | 0 | @AmericanAir You don't have those abilities anywhere! Not at the ticket counter, at cust service, or online. That's why we're done here. | null | 2015-02-24 02:58:43 -0800 | Nashville/Space | Central Time (US & Canada) |
570,175,858,469,515,260 | negative | 1 | Lost Luggage | 1 | American | null | CamaroGuySteve | null | 0 | @AmericanAir when you strand someone in a city without luggage you would think AA would want to earn your business, but guess not? | null | 2015-02-24 02:58:12 -0800 | null | null |
570,175,764,643,094,500 | negative | 1 | longlines | 1 | American | null | JayFranceschi | null | 0 | @AmericanAir needs to get their shit together. 2 counter people & a massive line. People need to catch their flights! http://t.co/4MQFMxeBXt | null | 2015-02-24 02:57:50 -0800 | null | Quito |
570,175,461,298,475,000 | negative | 0.6753 | Customer Service Issue | 0.3494 | American | null | AnnaIntheCity | null | 0 | @AmericanAir I know your policy. Just asking for a little kindness due to extenuating circumstances. | null | 2015-02-24 02:56:37 -0800 | Northern Virginia | Eastern Time (US & Canada) |
570,175,182,012,174,340 | negative | 0.6741 | Flight Attendant Complaints | 0.6741 | American | null | CamaroGuySteve | null | 0 | @AmericanAir the pilot her and another flight attendant left walking away laughing. Just wow | null | 2015-02-24 02:55:31 -0800 | null | null |
570,174,964,856,266,750 | negative | 1 | Flight Attendant Complaints | 0.6725 | American | null | CamaroGuySteve | null | 0 | @AmericanAir oh no she left the counter and went downstairs. Then she told Elise an agent that joined her not to come over to counter. | null | 2015-02-24 02:54:39 -0800 | null | null |
570,174,794,425,098,240 | neutral | 1 | null | null | American | null | chasefoster | null | 0 | @AmericanAir Of course you are because that's your companies job! You guys failed at it in the first place. Upgrade me and then we'll talk. | null | 2015-02-24 02:53:58 -0800 | Nashville/Space | Central Time (US & Canada) |
570,174,284,284,497,900 | negative | 1 | Lost Luggage | 0.3806 | American | null | sannimaarit | null | 0 | @AmericanAir @Delta Maybe? Long trip, Late Flight night & queues at baggage claims in two terminals, no good. I thought I paid for it 50$ instead. | null | 2015-02-24 02:51:57 -0800 | Finn between Detroit & Toledo | Helsinki |
570,173,690,475,728,900 | negative | 1 | Customer Service Issue | 1 | American | null | CamaroGuySteve | null | 0 | @AmericanAir you really need some customer service training for your unhappy EEs in the morning in Chicago. Gate K20 at 430 chking her schd | null | 2015-02-24 02:49:35 -0800 | null | null |
570,172,549,910,409,200 | negative | 1 | Late Flight | 1 | American | null | chasefoster | null | 0 | .@AmericanAir (2/3) ...I sat on the runway for 4 MORE HRS b4 takeoff (10 hrs Late Flight, 4:30 AM). Pilot plainly stated it was a comp/mech issue. | null | 2015-02-24 02:45:03 -0800 | Nashville/Space | Central Time (US & Canada) |
570,172,301,163,008,000 | neutral | 1 | null | null | American | null | DontenPhoto | null | 0 | @AmericanAir Flight 1679 (N76200) prepares for flight at @FlyTPA before departing for @fly2ohare http://t.co/XbKvcraOKn | null | 2015-02-24 02:44:04 -0800 | Englewood, Florida | Eastern Time (US & Canada) |
570,171,986,648,965,100 | negative | 1 | Late Flight | 1 | American | null | chasefoster | null | 0 | .@AmericanAir Alright prove it: (1/3) 3 days ago, I sat on a plane at JFK for 3 hrs, deplaned for 3 more, and when I re-boarded... | null | 2015-02-24 02:42:49 -0800 | Nashville/Space | Central Time (US & Canada) |
570,169,851,156,701,200 | negative | 1 | Customer Service Issue | 0.68 | American | null | queenwitchiepoo | null | 0 | @AmericanAir I'm trying to choose my seats but every time I go to the next flight I get system error | null | 2015-02-24 02:34:20 -0800 | Syd. | Sydney |
570,167,726,972,538,900 | positive | 0.6162 | null | 0 | American | null | sannimaarit | null | 0 | @AmericanAir Thanks, both airlines said that it is located at AA Detroit. Also was informed that it flew with AA, which shouldn't matter. | null | 2015-02-24 02:25:53 -0800 | Finn between Detroit & Toledo | Helsinki |
570,166,071,640,133,600 | neutral | 0.6596 | null | 0 | American | null | sannimaarit | null | 0 | @AmericanAir We did talk with Delta for about hour over phone, and I got a number from Delta that they asked to give to AA, which I did. | null | 2015-02-24 02:19:19 -0800 | Finn between Detroit & Toledo | Helsinki |
570,164,654,061,838,340 | negative | 0.6614 | Can't Tell | 0.6614 | American | null | Jasra_G | null | 0 | @AmericanAir Policy makers need to change their mindset on aviation. Flying is not for... http://t.co/DQnn0Rf1V8 | null | 2015-02-24 02:13:41 -0800 | New Delhi | null |
570,163,418,637,996,000 | neutral | 1 | null | null | American | null | Joanna_Malek | null | 0 | @AmericanAir already did- reply was "sorry. we believe this to be fair." as a journalist writing an article on my trip i will include this | null | 2015-02-24 02:08:46 -0800 | null | null |
570,162,212,616,212,500 | negative | 1 | Lost Luggage | 0.6916 | American | null | Joanna_Malek | null | 0 | @AmericanAir leave us stranded, send baggage with important medication to different city for 4days&apologise with a $50 voucher. appalling. | null | 2015-02-24 02:03:59 -0800 | null | null |
570,160,153,493,774,340 | negative | 1 | Customer Service Issue | 1 | American | null | PimpianaJones | null | 0 | @AmericanAir I've been trying to change a Thursday flight and there's a ridiculous wait time on the phone, and your website isn't helping | null | 2015-02-24 01:55:48 -0800 | Seattle | Pacific Time (US & Canada) |
570,159,133,795,741,700 | neutral | 0.6879 | null | null | American | null | 747Captain | null | 0 | @AmericanAir @Slacksoft_uk I saw an American 767 in old colours at @HeathrowAirport on Saturday! Was surprised to see! | null | 2015-02-24 01:51:45 -0800 | 127.0.0.1 | London |
570,158,980,611,350,500 | negative | 1 | Can't Tell | 1 | American | null | Slacksoft_uk | null | 0 | @AmericanAir We all did! Skipper's walk-around too :( | null | 2015-02-24 01:51:08 -0800 | Cumbria | London |
570,156,001,485,312,000 | neutral | 1 | null | null | American | null | WCARN_NEWS | null | 0 | @AmericanAir Plane Veers Off Runway at Icy Dallas Airport http://t.co/DW6VDvqXBB | null | 2015-02-24 01:39:18 -0800 | Beijing, China | Beijing |
570,153,610,870,456,300 | negative | 0.6692 | Bad Flight | 0.6692 | American | null | fuzzygoats | null | 0 | @AmericanAir Thank you for the acknowledgement. The IFE didn't work all that well anyway so maybe time to upgrade to lower profile system. | null | 2015-02-24 01:29:48 -0800 | Tucson | Arizona |
570,153,000,079,126,500 | negative | 0.6787 | Customer Service Issue | 0.3542 | American | null | melindaeasley | null | 0 | @AmericanAir thanks for the canned reply. | null | 2015-02-24 01:27:22 -0800 | Manhattan | Eastern Time (US & Canada) |
570,152,557,475,029,000 | negative | 1 | Bad Flight | 0.3596 | American | null | cootiepoop | null | 0 | @AmericanAir just went to check into flight 24 hr advance, again husband and I are seated separately for 6hr flight! why does this happen?? | null | 2015-02-24 01:25:37 -0800 | new orleans, la | Central Time (US & Canada) |
570,150,741,022,617,600 | negative | 1 | Customer Service Issue | 1 | American | null | brentwit | null | 0 | @AmericanAir no; I just expect a higher level of customer service & for the flight crews to give us accurate information | null | 2015-02-24 01:18:24 -0800 | Texas | Central Time (US & Canada) |
570,146,467,542,933,500 | negative | 1 | Cancelled Flight | 1 | American | null | Tumzine | null | 0 | @AmericanAir or at the very least an explanation on why no one told me my flight was Cancelled Flightled! | null | 2015-02-24 01:01:25 -0800 | null | Dublin |
570,146,395,593,666,560 | negative | 1 | Lost Luggage | 0.6874 | American | null | Polarbert | null | 0 | @AmericanAir I tried when I landed, but there was no-one there. I've emailed your customer service twice now who don't seem to care. | null | 2015-02-24 01:01:08 -0800 | null | null |
570,146,348,613,406,700 | negative | 1 | Customer Service Issue | 0.3472 | American | null | Tumzine | null | 0 | @AmericanAir no I've since rebooked with another airline, what I would like is compensation for all the time/money lost! | null | 2015-02-24 01:00:56 -0800 | null | Dublin |
570,146,091,141,722,100 | negative | 1 | Can't Tell | 1 | American | null | Pride_MMA | null | 0 | @AmericanAir nothing, you have done enough. | null | 2015-02-24 00:59:55 -0800 | Edmond, Oklahoma | Central Time (US & Canada) |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.