tweet_id
int64
567,588,279B
570,310,600B
airline_sentiment
stringclasses
3 values
airline_sentiment_confidence
float64
0.34
1
negativereason
stringclasses
10 values
negativereason_confidence
float64
0
1
airline
stringclasses
6 values
airline_sentiment_gold
stringclasses
3 values
name
stringlengths
2
19
negativereason_gold
stringclasses
13 values
retweet_count
int64
0
44
text
stringlengths
12
186
tweet_coord
stringlengths
10
28
tweet_created
stringlengths
25
25
tweet_location
stringlengths
1
34
user_timezone
stringlengths
3
27
570,264,179,216,511,000
neutral
1
null
null
American
null
dfwairport
null
0
@AmericanAir You're right. Someone is up to something...
null
2015-02-24 08:49:09 -0800
DFW Airport, TX
Central Time (US & Canada)
570,264,159,687,807,000
negative
0.6314
Late Flight
0.3354
American
null
Alexx_B_M
null
0
@AmericanAir the flight is not going to make the connection to #MEX #AA2444
null
2015-02-24 08:49:05 -0800
null
Central Time (US & Canada)
570,264,011,574,415,360
positive
1
null
null
American
null
dfwairport
null
1
@AmericanAir Thanks for sharing these photos! Round of applause for your crews! We appreciate all their hard work.
null
2015-02-24 08:48:30 -0800
DFW Airport, TX
Central Time (US & Canada)
570,263,889,696,305,150
neutral
1
null
null
American
null
SGomez9606
null
0
@AmericanAir can I get a free ticket to Hawaii for being fabulous
null
2015-02-24 08:48:00 -0800
Texas
null
570,263,871,526,559,740
negative
1
Bad Flight
1
American
null
Alexx_B_M
null
0
@AmericanAir 1-the lavatory freezes, 2- problem with a nitrogen line 3-a low tire with the inflating equipment malfunctioning #AA2444 and...
null
2015-02-24 08:47:56 -0800
null
Central Time (US & Canada)
570,263,827,033,432,060
neutral
0.6436
null
0
American
null
marianela_mt
null
0
@AmericanAir i want to change my flight for next week, they will still charge me. Waiting for fligt status
null
2015-02-24 08:47:46 -0800
null
null
570,263,732,099,649,540
neutral
1
null
null
American
null
towbinator
null
0
@AmericanAir @dfwairport That's DFW!? OMG! Yeah cold, everywhere!
null
2015-02-24 08:47:23 -0800
United States of America
Eastern Time (US & Canada)
570,263,448,828,780,540
positive
1
null
null
American
null
ELLLORRAC
null
0
@AmericanAir great customer service thanks
null
2015-02-24 08:46:15 -0800
null
Central Time (US & Canada)
570,263,313,306,615,800
neutral
1
null
null
American
null
beckyw618
null
0
@AmericanAir When Flight Booking Problems an int'l flight online, do I have to provide a passport number when Flight Booking Problems or just when I arrive at airport?
null
2015-02-24 08:45:43 -0800
null
null
570,263,008,762,601,500
neutral
0.6564
null
null
American
null
RayonHarris
null
0
@AmericanAir yes they do http://t.co/wCSAZZQPae
null
2015-02-24 08:44:30 -0800
null
Eastern Time (US & Canada)
570,262,528,539,779,100
neutral
0.6786
null
null
American
null
BriannAtl35
null
0
@AmericanAir hook me up with a free trip to Barbados and I will tell you the secret beaches to see
null
2015-02-24 08:42:36 -0800
JAWJA
Central Time (US & Canada)
570,262,112,477,401,100
negative
1
Cancelled Flight
1
American
null
lpalumbo
null
0
@AmericanAir why did flight 1636 get Cancelled Flightled? Waiting for a rep to rebook, but wondering if there will be other issues getting out.
null
2015-02-24 08:40:57 -0800
Boston
Eastern Time (US & Canada)
570,262,096,094,498,800
negative
1
Flight Attendant Complaints
1
American
null
weezerandburnie
null
0
@AmericanAir we are going to the police dept due to the sexual assult that your stewardess allowed to occur and your lack of concern
null
2015-02-24 08:40:53 -0800
Belle MO
null
570,261,511,781,941,250
neutral
1
null
null
American
null
RockUrHumanity
null
0
@AmericanAir Thank you for responding so quickly to my tweets I do appreciate that.
null
2015-02-24 08:38:34 -0800
East Coast/New England
Eastern Time (US & Canada)
570,261,418,387,353,600
negative
1
Flight Booking Problems
1
American
null
amandakryska
null
0
@AmericanAir I am trying to change the time of a flight I already purchased and was told I have to pay a $400 change fee. Ridiculous.
null
2015-02-24 08:38:11 -0800
Chicago
Central Time (US & Canada)
570,261,359,377,698,800
neutral
0.6924
null
0
American
null
MeeestarCoke
null
0
@AmericanAir please email me at [email protected]. willing to discuss my experience & give another try would like to speak directly
null
2015-02-24 08:37:57 -0800
BK
null
570,261,328,511,643,650
negative
1
Cancelled Flight
1
American
null
marianela_mt
null
0
@AmericanAir if my flight gets Cancelled Flightled i should be able to reschedule to any date i want, not the next day or 2 days after
null
2015-02-24 08:37:50 -0800
null
null
570,261,193,685,749,760
negative
1
Flight Attendant Complaints
0.3446
American
null
weezerandburnie
null
0
@AmericanAir since you don't care about what happens to your passengers on your planes we will now be contacting the Police Dept
null
2015-02-24 08:37:18 -0800
Belle MO
null
570,260,735,294,607,360
negative
1
Bad Flight
0.3667
American
null
APOinc
null
0
@AmericanAir why are @USAirways gold forced to pay for an upgrade? Open seats in 1st and not offered to Gold/Sapphire
null
2015-02-24 08:35:28 -0800
Pittsburgh, PA
Eastern Time (US & Canada)
570,259,700,937,134,100
neutral
0.7068
null
0
American
null
Jacqueline062
null
0
“@AmericanAir: Bet these birds wish they'd flown south for the #winter... http://t.co/tY9C0Gae2o” Lol
null
2015-02-24 08:31:22 -0800
Dallas, Texas
Central Time (US & Canada)
570,259,540,697,948,160
positive
0.6454
null
0
American
null
jacquelinewins6
null
0
@AmericanAir I still think American Airlines is great...I would just like to be treated better. Loyal customers first, right?
null
2015-02-24 08:30:44 -0800
null
null
570,259,502,685,151,200
positive
0.6236
null
null
American
null
Bishop71Bishop
null
0
@AmericanAir if I could fly an md80/dc10 I would be so happy I live that plane so much md80 is love md80 is life.
null
2015-02-24 08:30:35 -0800
null
null
570,259,380,999,860,200
neutral
1
null
null
American
null
ChrisAlanRobin
null
0
@ods1819 aren't you glad this isn't you RT @AmericanAir: Bet these birds wish they'd flown south for the #winter... http://t.co/HEpkNpuzwU
null
2015-02-24 08:30:05 -0800
Deep in the Heart of Texas
Central Time (US & Canada)
570,258,656,383,639,550
neutral
1
null
null
American
null
immz99
null
0
@AmericanAir second pic from CDG?
null
2015-02-24 08:27:13 -0800
Castellon & Daytona Beach FL
Paris
570,258,597,180,940,300
neutral
1
null
null
American
null
laurmar737
null
0
@AmericanAir I'm sure all these birds will be in warmer weather soon.
null
2015-02-24 08:26:59 -0800
San Diego, CA
null
570,258,457,804,189,700
negative
1
Customer Service Issue
1
American
null
whitejen99
null
0
@AmericanAir It's been 3 weeks and no reply from customer relations yet. Running out of time, please help. request: 1-2888155964 thanks
null
2015-02-24 08:26:25 -0800
null
null
570,258,226,819,637,250
neutral
0.6774
null
null
American
null
AirlineAdviser
null
0
@AmericanAir This is very true. Another reason why we stay South in the Winter months of travel http://t.co/fgJbex480D
null
2015-02-24 08:25:30 -0800
null
null
570,258,141,599,928,300
neutral
0.6683
null
0
American
null
ransvoice
null
0
@AmericanAir Would have had to fly real far south, huh? #WinterWeather #Brrr
null
2015-02-24 08:25:10 -0800
Cary, NC
Eastern Time (US & Canada)
570,258,040,609,337,340
neutral
1
null
null
American
null
BriannAtl35
null
0
@AmericanAir um. down south has snow too #ATL
null
2015-02-24 08:24:46 -0800
JAWJA
Central Time (US & Canada)
570,257,935,911,096,300
neutral
0.6725
null
null
American
null
towbinator
null
0
@AmericanAir I'm sure they did. It's certainly chilly back East today! 😮
null
2015-02-24 08:24:21 -0800
United States of America
Eastern Time (US & Canada)
570,257,660,123,193,340
negative
1
Bad Flight
0.3614
American
null
LibHig
null
0
@AmericanAir Any reason why my 1463 flight to Chicago is boarding and I still don't have a seat assignment? Seriously?
null
2015-02-24 08:23:15 -0800
null
null
570,257,429,486,706,700
negative
1
Can't Tell
0.6399
American
null
vysed
null
0
@AmericanAir @USAirways if this is how your merger is going to go, you fail! Huge probls w/comm on DFW storm. Cxld rtrn flts. NOT COOL!!!
null
2015-02-24 08:22:20 -0800
north carolina
Quito
570,257,336,465,387,500
negative
1
Bad Flight
0.7085
American
null
kdtate
null
0
@AmericanAir why does it feel like I'm being nickeled and dime to enjoy a flight with AA? I purchased a tkt but have to pay extra for a seat
null
2015-02-24 08:21:58 -0800
null
null
570,257,258,275,164,160
negative
1
Late Flight
1
American
null
ELLLORRAC
null
0
@AmericanAir Flight 2559 it's been delayed every hour since 8:55 am.
null
2015-02-24 08:21:39 -0800
null
Central Time (US & Canada)
570,256,852,166,029,300
neutral
1
null
null
American
null
Bishop71Bishop
null
0
@AmericanAir do you still use DC9's?
null
2015-02-24 08:20:03 -0800
null
null
570,256,038,206,824,450
positive
0.6188
null
null
American
null
JeffTitelius
null
1
Happy #TT to my friends @AmericanAir . Hope the weather isn't causing you too many headaches.
null
2015-02-24 08:16:49 -0800
Mount Dora, Florida
Quito
570,255,853,296,746,500
neutral
1
null
null
American
null
RobertDwyer
null
0
@AmericanAir if I've booked an AA award on USAir metal, and space opens up on AA metal, can I change to the AA flight without fees?
null
2015-02-24 08:16:04 -0800
Wellesley, MA
Eastern Time (US & Canada)
570,255,773,651,099,650
positive
0.6607
null
null
American
null
DanJWillis
null
0
@AmericanAir well have all day and all the time in the world
null
2015-02-24 08:15:45 -0800
my top secret gaming facility
Casablanca
570,255,201,069,899,800
negative
1
Late Flight
0.6685
American
null
StrongerOrgs
null
0
@AmericanAir Can't unload flight #3322 because jetway is broken. #steps #planB? #waiting nearly an hour
null
2015-02-24 08:13:29 -0800
Texas
Central Time (US & Canada)
570,254,721,140,850,700
negative
1
Can't Tell
0.3579
American
null
VeggieWhisperer
null
0
@AmericanAir I'd love to take my seat, but it appears as though someone already has. #disappointed #upgrademe #wtf http://t.co/9Gx5mMmubb
null
2015-02-24 08:11:34 -0800
null
Eastern Time (US & Canada)
570,254,579,578,720,260
neutral
0.6858
null
0
American
null
marianela_mt
null
0
@AmericanAir if i want to change my flight due to weather conditions in Dallas this weekend, i should be able to cover change fee with miles
null
2015-02-24 08:11:01 -0800
null
null
570,254,375,081,414,660
neutral
1
null
null
American
null
bri__m
null
0
@AmericanAir Are you expecting delays/Cancelled Flightlations at Dallas on 25/26th due to the snow? Nothing like Monday I hope!
null
2015-02-24 08:10:12 -0800
London, UK
London
570,254,322,694,557,700
negative
0.6681
Customer Service Issue
0.6681
American
null
oobunillaoo
null
0
@AmericanAir just look at RDU airport. please think about the safety of your passengers. we cant get to RDU safely! http://t.co/wDyEkVB1Ze
null
2015-02-24 08:10:00 -0800
usa::fr::uk
London
570,253,932,880,007,200
negative
0.6687
Flight Booking Problems
0.3442
American
null
PowerSurgeMusic
null
0
@AmericanAir Please explain why it costs almost the same price of a full roundtrip fair to only change the departure time of a flight?
null
2015-02-24 08:08:27 -0800
Pacific Time (US & Canada)
570,253,919,697,244,160
negative
1
Late Flight
1
American
null
skogsbergh
null
0
@AmericanAir The flight was delayed 5 times. Spent almost 40min on the tarmac. I'll reconsider my future flight options.
null
2015-02-24 08:08:23 -0800
Lake Arrowhead
null
570,253,859,412,529,150
positive
0.6802
null
null
American
null
DarknesProdigy
null
0
@AmericanAir oh it's nothing my issue was already resolved and I am in the air
null
2015-02-24 08:08:09 -0800
Pirate Isle, Arcadia
Eastern Time (US & Canada)
570,252,885,809,868,800
negative
1
Lost Luggage
0.3585
American
null
joannabananajo
null
0
@AmericanAir Filled out a baggage claim over the phone last night. Check the status to discover the rep confused Arkansas for Alaska 😒
null
2015-02-24 08:04:17 -0800
New York, NY
Central Time (US & Canada)
570,252,614,320,783,360
negative
0.669
Customer Service Issue
0.669
American
null
ELLLORRAC
null
0
@AmericanAir I need an answer why we can't get into Wichita Falls.
null
2015-02-24 08:03:12 -0800
null
Central Time (US & Canada)
570,252,431,113,760,800
negative
1
Lost Luggage
0.6635
American
null
alas3k
null
0
@AmericanAir #AmericanAirlines says most bags left in Miami have been returned following mechanical glitch >> http://t.co/Ib8kyjBCJM
null
2015-02-24 08:02:29 -0800
ÜT: 26.72488,-80.13666
Eastern Time (US & Canada)
570,251,814,970,515,460
negative
0.7276
Can't Tell
0.7276
American
null
fantacychristin
null
0
@AmericanAir I need refund.
null
2015-02-24 08:00:02 -0800
null
Eastern Time (US & Canada)
570,251,560,871,002,100
negative
1
Can't Tell
0.6588
American
null
erinfoyLA
null
0
@AmericanAir really needs to get a a clue and start treating people like humans, not animals. #americandairlinesSUCKS
null
2015-02-24 07:59:01 -0800
Los Angeles, CA
null
570,251,394,965,479,400
negative
0.635
Customer Service Issue
0.3285
American
null
oobunillaoo
null
0
@AmericanAir why is raleigh not on the updated southern states advisory???
null
2015-02-24 07:58:21 -0800
usa::fr::uk
London
570,250,940,290,342,900
negative
0.6866
Lost Luggage
0.352
American
null
Kukirani
null
0
@AmericanAir hi we have lost and found solution we want to offer for free to assist with contacting people when items are found
null
2015-02-24 07:56:33 -0800
Worldwide
null
570,250,617,379,168,260
negative
1
Customer Service Issue
0.6914
American
null
blueswingpark
null
0
@AmericanAir and it's not a inconvenience it is a disaster. It's A $500 phone bill from you that you refuse to pay
null
2015-02-24 07:55:16 -0800
san francisco califorania
Pacific Time (US & Canada)
570,250,566,573,674,500
neutral
0.6616
null
0
American
null
oobunillaoo
null
0
@AmericanAir have your experts seen this? this is right at RDU airport. http://t.co/mPliO6DYgn
null
2015-02-24 07:55:04 -0800
usa::fr::uk
London
570,250,470,289,068,000
negative
1
Customer Service Issue
1
American
null
blueswingpark
null
0
@AmericanAir stop sending me back to "customer relations "I have hand written a letter to them, send in a letter, called them, no help!!
null
2015-02-24 07:54:41 -0800
san francisco califorania
Pacific Time (US & Canada)
570,250,371,110,539,260
negative
1
Customer Service Issue
0.6611
American
null
ELLLORRAC
null
0
@AmericanAir Is large Wichita Falls Airport not receiving any arrivals? I have called and no one answers. I been waiting for 1 day
null
2015-02-24 07:54:17 -0800
null
Central Time (US & Canada)
570,250,236,402,094,100
negative
1
Lost Luggage
0.689
American
null
jacquelinewins6
null
0
@AmericanAir Can you tell me what that means? I work and just need an estimated time of arrival please? I need my laptop for work. Thanks
null
2015-02-24 07:53:45 -0800
null
null
570,249,520,736,374,800
negative
1
Late Flight
0.6683
American
null
MGregoryBrown
null
0
@AmericanAir Waiting an hour now for a pilot AA3688. Is there a pilot in the house at DFW?
[32.8968169, -97.0618222]
2015-02-24 07:50:55 -0800
null
Central Time (US & Canada)
570,249,440,176,570,400
positive
0.6821
null
0
American
null
JR_Fett
null
0
@AmericanAir Kudos to the captain and crew for handling fustrated people while dealing with the preventable issues and shortcomings by maint
null
2015-02-24 07:50:35 -0800
null
null
570,249,435,029,970,940
neutral
1
null
null
American
null
AmesB89
null
0
@AmericanAir do you offer group pricing discounts by any chance?
[28.02034806, -82.52234293]
2015-02-24 07:50:34 -0800
Largo florida
null
570,249,159,179,145,200
neutral
1
null
null
American
null
Looluca
null
0
@AmericanAir now I understand!!
null
2015-02-24 07:49:28 -0800
null
Brasilia
570,248,991,704,789,000
negative
0.6782
Customer Service Issue
0.6782
American
null
MyCustoAdvocate
null
0
@AmericanAir Airline trouble this winter & not getting good customer service? contact http://t.co/aQjn4HwNaC we negotiate w/companies forU!
null
2015-02-24 07:48:48 -0800
Miami, New York, Boston
null
570,248,695,670,841,340
negative
0.6781
Can't Tell
0.3411
American
null
JR_Fett
null
0
@AmericanAir I guess that is your way of saying thanks for sharing but I can't help you, Good Luck. Happy Birthday to me. Ugh
null
2015-02-24 07:47:38 -0800
null
null
570,248,162,067,107,840
negative
1
Flight Attendant Complaints
0.3602
American
null
dwjudson
null
0
@AmericanAir Lots of upset people, freezing terminal, and no gate agent. Kept us waiting on plane beyond allowable time length.
null
2015-02-24 07:45:31 -0800
Toronto, Ontario, Canada
Eastern Time (US & Canada)
570,248,011,621,609,500
negative
1
Late Flight
1
American
null
dwjudson
null
0
@AmericanAir The pilot admitted to us that this delay is entirely because of AA incompetence and poor equip checks.
null
2015-02-24 07:44:55 -0800
Toronto, Ontario, Canada
Eastern Time (US & Canada)
570,247,871,716,405,250
neutral
1
null
null
American
null
DarknesProdigy
null
0
@AmericanAir fly my child
null
2015-02-24 07:44:21 -0800
Pirate Isle, Arcadia
Eastern Time (US & Canada)
570,247,850,858,147,840
negative
0.6707
longlines
0.3377
American
null
georgetietjen
null
0
@AmericanAir Yes I am. 2495/1170. RNO departure at 1229 on 2/25 w/connection at DFW to LGA. I can do the 1120am to LAX and then to JFK
null
2015-02-24 07:44:16 -0800
null
null
570,247,748,286,435,300
negative
1
Cancelled Flight
0.6831
American
null
dwjudson
null
0
@AmericanAir How are you going to compensate all of whose days/plans have been ruined because of the AA3490 delay/pending Cancelled Flightlation?
null
2015-02-24 07:43:52 -0800
Toronto, Ontario, Canada
Eastern Time (US & Canada)
570,247,474,465,677,300
negative
1
Customer Service Issue
0.6789
American
null
m_jl_c
null
0
@AmericanAir Lost and Found is like talking to a hormonal teenager who refuses to talk to you. #useless #wastedeffort #FAIL
[40.78476286, -73.97029561]
2015-02-24 07:42:47 -0800
New York, NY
Eastern Time (US & Canada)
570,247,180,734,353,400
neutral
0.6579
null
0
American
null
LSNorwich
null
0
@AmericanAir Oh they seem to have reappeared now lol
null
2015-02-24 07:41:37 -0800
null
London
570,246,895,530,078,200
neutral
0.6779
null
0
American
null
LSNorwich
null
0
@AmericanAir and then wanted to change it to BA for Avios.
null
2015-02-24 07:40:29 -0800
null
London
570,246,839,225,745,400
negative
1
Flight Booking Problems
0.3615
American
null
LSNorwich
null
0
@AmericanAir Oh that seems to have undone the seat selections in MCE. We only wanted the CX card on there to select the free seats
null
2015-02-24 07:40:15 -0800
null
London
570,246,800,247,902,200
negative
1
Flight Attendant Complaints
0.3646
American
null
Flora_Lola_NYC
null
0
@AmericanAir To announce DURING BOARDING that you chose to limit catering to the point that you WILL run out shows a lack of planning, IMO.
null
2015-02-24 07:40:06 -0800
null
Eastern Time (US & Canada)
570,246,108,699,627,500
positive
1
null
null
American
null
nicole__cooper
null
0
@AmericanAir Thanks for the quick response - it's appreciated!
null
2015-02-24 07:37:21 -0800
Wichita, KS
Central Time (US & Canada)
570,245,433,466,884,100
neutral
0.3544
null
0
American
null
jacquelinewins6
null
0
@AmericanAir Thank you for responding...My laptop is in my bag and I need it for work. I am worried. The file code is UTEVGW.
null
2015-02-24 07:34:40 -0800
null
null
570,245,402,982,785,000
negative
1
Late Flight
0.6927
American
null
JR_Fett
null
0
@AmericanAir guess that's what I get for bragging on you. I fly you by choice unlike others who fly because they don't have other options JS
null
2015-02-24 07:34:33 -0800
null
null
570,245,367,607,857,150
positive
1
null
null
American
null
ShpprMktMichael
null
0
@AmericanAir thanks for the update
null
2015-02-24 07:34:24 -0800
USA
null
570,244,934,634,090,500
negative
0.6307
Customer Service Issue
0.3168
American
null
planedoc71
null
0
@AmericanAir thanks for finally letting me get through to book my flight. Frustration set in... #donedeal #talktoahuman
null
2015-02-24 07:32:41 -0800
null
null
570,244,910,563,110,900
negative
1
Can't Tell
0.6845
American
null
JR_Fett
null
0
@AmericanAir I guess I was one of the select few that hadn't had many problems before this and all the sudden my whole trip got jacked
null
2015-02-24 07:32:35 -0800
null
null
570,244,720,229,797,900
negative
1
Customer Service Issue
0.6839
American
null
MauererPower
null
0
Yes, and it gets disconnected due to the lack of WIFI strength “@AmericanAir: @MauererPower Have you reached out to @Gogo for help, David?”
null
2015-02-24 07:31:50 -0800
null
Central Time (US & Canada)
570,244,388,175,130,600
negative
1
Customer Service Issue
1
American
null
mwecker
null
0
@AmericanAir the communications seems to be an issue too, no?
null
2015-02-24 07:30:31 -0800
Washington, DC
Eastern Time (US & Canada)
570,244,158,591,406,100
neutral
1
null
null
American
null
georgetietjen
null
0
@AmericanAir Hi guys.I have 2/25 RNO-DFW tomorrow.Plane coming from DFW with bad weather in AM.should I consider Fê-route as I have connect?
null
2015-02-24 07:29:36 -0800
null
null
570,243,095,482,261,500
neutral
1
null
null
American
null
nicole__cooper
null
0
@AmericanAir Traveling with my infant: Do you check the carseat for free? If so, do you provide a bag? Someone told me but wanted to confirm
null
2015-02-24 07:25:23 -0800
Wichita, KS
Central Time (US & Canada)
570,242,829,294,960,640
negative
1
Late Flight
0.6758
American
null
JR_Fett
null
0
@AmericanAir now we are waiting on nitrogen for the struts and the airport nozzle is not calibrated so they are trying to find another???
null
2015-02-24 07:24:19 -0800
null
null
570,242,420,643,917,800
negative
1
Late Flight
1
American
null
jeremyleewhite
null
0
@AmericanAir DM me and I can explain the whole story. I should have been on an earlier flight not US1937
[27.97575376, -82.53714356]
2015-02-24 07:22:42 -0800
null
null
570,242,205,463,359,500
positive
1
null
null
American
null
georgetietjen
null
0
@AmericanAir Lets hope it stays that way.Big thanks to your ground/outside crews all across the US the last month. Great FB post yesterday.
null
2015-02-24 07:21:51 -0800
null
null
570,241,664,272,371,700
negative
0.6753
Lost Luggage
0.6753
American
null
jacquelinewins6
null
0
@AmericanAir Hello...My baggage has been lost in another city. Can anyone help me with this?
null
2015-02-24 07:19:41 -0800
null
null
570,241,221,303,468,000
positive
1
null
null
American
null
ShpprMktMichael
null
0
@AmericanAir my boss is :)
null
2015-02-24 07:17:56 -0800
USA
null
570,241,070,577,139,700
negative
1
Late Flight
1
American
null
coyj1622
null
0
@AmericanAir sitting on plane in Columbus, supposed to leave an hour ago. Now the mechanic can't find a tool to service the shock absorber.
null
2015-02-24 07:17:20 -0800
Planet Earth
Eastern Time (US & Canada)
570,241,050,079,420,400
neutral
1
null
null
American
null
petchmo
null
0
@AmericanAir Not here yet, but I plan on it. If you could have them fly low and slow right in front of me, that would be great. ;-)
null
2015-02-24 07:17:15 -0800
Chicago
Central Time (US & Canada)
570,240,896,387,711,000
neutral
1
null
null
American
null
brech7
null
0
@AmericanAir forgot to select my ksml on my flight to LA and it's a few minutes under the 24 hour mark. Is there any way to change it?
null
2015-02-24 07:16:38 -0800
null
Eastern Time (US & Canada)
570,240,784,357,830,660
negative
1
Can't Tell
0.6341
American
null
mwecker
null
0
@AmericanAir I picked the nonstop flight bc I had things to get to. Should’ve taken diff route or airline I suppose!
null
2015-02-24 07:16:12 -0800
Washington, DC
Eastern Time (US & Canada)
570,240,764,812,378,100
positive
1
null
null
American
null
Lauren_Nann
null
0
@AmericanAir Your response has been incredible. Truly amazed at the steps you have taken to enhance your customer relations. Big thank you 😄
[41.06938783, -73.73394372]
2015-02-24 07:16:07 -0800
Harrison, New York
Eastern Time (US & Canada)
570,240,647,678,050,300
neutral
0.662
null
null
American
null
LSNorwich
null
0
@AmericanAir I'll DM you.
null
2015-02-24 07:15:39 -0800
null
London
570,240,625,536,323,600
negative
0.6812
Lost Luggage
0.3652
American
null
betorides
null
0
@AmericanAir Yes, talked to them. FLL says is at central. Central says is at FLL and here we go again. I'm betting this will go 6 mths
null
2015-02-24 07:15:34 -0800
null
Quito
570,240,524,592,017,400
negative
1
Late Flight
0.3531
American
null
JotakaEaddy
null
0
@AmericanAir but the issue is were waiting on rampers to close the door..only to waste more fuel&likely to be told we need more fuel.#cycle
null
2015-02-24 07:15:10 -0800
Washington DC
null
570,240,452,588,380,160
negative
1
Can't Tell
0.6955
American
null
mwecker
null
0
@AmericanAir Is there lack of communication/competition between the American and the Air by any chance?
null
2015-02-24 07:14:53 -0800
Washington, DC
Eastern Time (US & Canada)
570,240,336,519,258,100
neutral
1
null
null
American
null
JonKohler
null
0
@AmericanAir I can DM it to you, if you follow me
null
2015-02-24 07:14:25 -0800
Denver, CO
Eastern Time (US & Canada)
570,240,246,719,381,500
negative
1
Lost Luggage
1
American
null
dianafakhouri
null
0
@AmericanAir No, had already waited an hour for it and wanted to get home.
[0.0, 0.0]
2015-02-24 07:14:04 -0800
Chicago, IL
Eastern Time (US & Canada)