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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,579,962,786,689,000 | negative | 1 | Customer Service Issue | 1 | United | null | steve__chin | null | 0 | @United rescheduled my return flight from #Japan? Uh why? Trying to call #UnitedAirlines #customerservice - 45 min wait. #fun | null | 2015-02-22 11:30:20 -0800 | San Francisco Bay Area | Pacific Time (US & Canada) |
569,579,575,291,875,300 | negative | 1 | Can't Tell | 1 | United | null | danny_9_9 | null | 0 | @united is by far the worst airline ever 😡😡 | null | 2015-02-22 11:28:47 -0800 | null | null |
569,579,474,762,608,640 | negative | 0.6897 | Lost Luggage | 0.6897 | United | null | DangVanda | null | 0 | @united, no. Re-booked with American and United said they'd transfer our bags to them. | null | 2015-02-22 11:28:23 -0800 | STL | null |
569,578,942,543,372,300 | negative | 1 | Late Flight | 0.6733 | United | null | particularmolly | null | 0 | @united I am appalled at your lack of communication during our awful journey on 2/21 EWR to BOS. 4 hr delays need to be explained better. | null | 2015-02-22 11:26:16 -0800 | Boston, MA | London |
569,578,441,508,458,500 | negative | 1 | Customer Service Issue | 0.6425 | United | null | _Charette_ | null | 0 | @united I'm DMing my info and no is assisting. My flight home left before m first flight had even landed | null | 2015-02-22 11:24:17 -0800 | SE AZ By Way of HV | Mountain Time (US & Canada) |
569,578,005,430,984,700 | negative | 1 | Customer Service Issue | 0.6413 | United | null | karenmel | null | 0 | @united Boston is all self service. Swipe yr own boarding pass at gate. Most difficult: Tag your own bag. Not easy! #ImproveTheProcess | null | 2015-02-22 11:22:33 -0800 | Mountain View, CA | Tehran |
569,577,959,440,257,000 | neutral | 0.6559 | null | 0 | United | null | tmccartney | null | 0 | @united Name correct on original confirmation but spelled wrong on check-in reminder. First name and MI run together. Cause for concern? | null | 2015-02-22 11:22:22 -0800 | null | Central Time (US & Canada) |
569,577,455,176,048,640 | negative | 1 | Flight Attendant Complaints | 0.6684 | United | null | vickis_secrets | null | 0 | @united more people would catch their flights if your attendants had more help! | null | 2015-02-22 11:20:22 -0800 | ????? | Central Time (US & Canada) |
569,576,418,855,620,600 | negative | 1 | Lost Luggage | 0.3602 | United | null | tyguybye | null | 1 | @United no consistency, #Denver agents say no standby with checked baggage citing FAA. Your website policy says otherwise. #time2switch | null | 2015-02-22 11:16:15 -0800 | null | null |
569,576,395,778,748,400 | negative | 1 | Customer Service Issue | 1 | United | null | daviswb | null | 1 | Only 14 biz days (18 calendar) to respond to my inquiry @united ? I hope your standards are universally adopted :-/ #BadCustomerService | null | 2015-02-22 11:16:09 -0800 | Houston, TX | null |
569,574,646,229,684,200 | negative | 1 | Lost Luggage | 1 | United | null | 8629Fissile | null | 0 | @united Thanks but why did this occur? You guys had 3 hours extra to get my bag on due to your delay. So that's 7 hours you had. #fail! | null | 2015-02-22 11:09:12 -0800 | null | London |
569,574,074,936,123,400 | negative | 1 | Late Flight | 1 | United | null | laurahotaling | null | 0 | @united so many delays today...What's up with that? Hoping my 12:26pm flight boards soon. #United #premier1K | null | 2015-02-22 11:06:56 -0800 | null | null |
569,573,704,902,049,800 | negative | 1 | Flight Booking Problems | 0.6695 | United | null | KopaKola | null | 0 | @united your website is fucked up. Now instead of a $416 flight I should’ve had yesterday, it’s $514 today. Thanks. | null | 2015-02-22 11:05:28 -0800 | Dirty Jerz | Eastern Time (US & Canada) |
569,571,772,355,489,800 | negative | 1 | Customer Service Issue | 1 | United | null | aDeniseHuxtable | null | 0 | @united called back and I've been on hold. What is the issue?! I have a confirmation number and an email that shows how much I've paid | null | 2015-02-22 10:57:47 -0800 | Nueva York | Quito |
569,571,643,044,929,540 | negative | 1 | Flight Attendant Complaints | 0.6593 | United | null | fsherfey | null | 0 | @united I'm not sure how you can help. Your flight experience is terrible, planes are dirty and staff is rude. Start over perhaps? | [37.83520596, -122.25460611] | 2015-02-22 10:57:16 -0800 | San Francisco | Pacific Time (US & Canada) |
569,570,819,757,752,300 | negative | 1 | Customer Service Issue | 1 | United | null | aDeniseHuxtable | null | 0 | @united check in and it's still saying I haven't paid. I've called back twice was on hold for 30 minutes then they answered and hung up. I | null | 2015-02-22 10:54:00 -0800 | Nueva York | Quito |
569,570,644,632,821,760 | negative | 1 | Customer Service Issue | 1 | United | null | aDeniseHuxtable | null | 0 | @united hold for 30 minutes finally got someone and they retook my form of payment and confirmed that my reservation was set. I tried to | null | 2015-02-22 10:53:18 -0800 | Nueva York | Quito |
569,570,477,410,275,300 | neutral | 1 | null | null | United | null | AirLabrador | null | 0 | @united welcome to our world, that's a snow world today. @GooseBayAirport Goose Bay, Labrador, Canada. http://t.co/4kI6Xr67nk | null | 2015-02-22 10:52:38 -0800 | Everywhere | Santiago |
569,570,444,027,822,100 | negative | 1 | Flight Booking Problems | 0.6742 | United | null | aDeniseHuxtable | null | 0 | @united I bought a ticket yesterday and received a confirmation. Tried to check in and they said I hadn't paid for it. So I called was on | null | 2015-02-22 10:52:30 -0800 | Nueva York | Quito |
569,570,013,964,689,400 | negative | 1 | Late Flight | 1 | United | null | ideoeric | null | 0 | @united delayed because of salt on the floor from previous passengers? The 180 of just just want to fly, don't care about our shoes. Ua649 | null | 2015-02-22 10:50:48 -0800 | San Francisco, CA | null |
569,569,639,543,541,760 | negative | 1 | Customer Service Issue | 0.6454 | United | null | Jim_Rehbein | null | 0 | @united @czamkoff It's all about profit, and they don't really give a damn about paying customers!!!! #greed | null | 2015-02-22 10:49:18 -0800 | Ottawa, Ontario | Eastern Time (US & Canada) |
569,569,272,898,445,300 | negative | 1 | Flight Attendant Complaints | 0.6837 | United | null | gabi1985 | null | 0 | @united I unfortunately didn't get her name :( she was not nice! | null | 2015-02-22 10:47:51 -0800 | Washington, DC | Eastern Time (US & Canada) |
569,569,152,312,213,500 | negative | 1 | Bad Flight | 0.3666 | United | null | saraholbrook | null | 0 | @united what did you do with my seat. International connection. Seriously? | null | 2015-02-22 10:47:22 -0800 | null | null |
569,568,300,528,635,900 | positive | 1 | null | null | United | null | OmarMohiuddin | null | 0 | @united thanks. Just got on a couple of minutes ago. Great service on flight 479 btw. Please pass it to the team on that flight. | null | 2015-02-22 10:43:59 -0800 | California, USA | Pacific Time (US & Canada) |
569,568,158,584,950,800 | negative | 1 | Lost Luggage | 0.6888 | United | null | Bozboyku1 | null | 0 | @united My bag is lost and I can't get ahold of anyone that can help | null | 2015-02-22 10:43:25 -0800 | Lees Summit | Mountain Time (US & Canada) |
569,568,010,555,432,960 | negative | 1 | Cancelled Flight | 0.6503 | United | null | Eivind_G | null | 0 | @united Then you delete my return ticket to Europe and blame me for the now show? This airline is a joke. 3 times this happened now.3 times! | [29.98704632, -95.3378275] | 2015-02-22 10:42:50 -0800 | Stavanger, Norway | null |
569,567,685,719,101,440 | negative | 1 | Customer Service Issue | 0.6659 | United | null | Eivind_G | null | 0 | @united When my United flight arrives Late Flight and I'm told to re-book my connecting United flight, you characterize that as a "no show" | [29.98707518, -95.33783524] | 2015-02-22 10:41:32 -0800 | Stavanger, Norway | null |
569,567,167,429,128,200 | positive | 1 | null | null | United | null | LuisCadena | null | 0 | @united your agents (and service) on my weekend trip have been AMAZING!!! Thank you!! | null | 2015-02-22 10:39:29 -0800 | Earth | Central Time (US & Canada) |
569,566,252,450,107,400 | negative | 1 | Can't Tell | 0.6729 | United | null | guichaves1989 | null | 0 | @united never flying United again! Worst experience ever | null | 2015-02-22 10:35:51 -0800 | null | Central Time (US & Canada) |
569,566,232,803,803,140 | negative | 1 | Late Flight | 0.7141 | United | null | JoeSchmuck | null | 0 | @united @TiffanyAndCo @NTrustOpen ah, so that's where the funds to fix the broken plane upon which I sat for 4 hrs on IAH runway went. | null | 2015-02-22 10:35:46 -0800 | San Francisco | Pacific Time (US & Canada) |
569,565,822,571,679,740 | neutral | 1 | null | null | United | null | prettytrini22 | null | 0 | @united tried that. Cannot figure out where to go to get it. | null | 2015-02-22 10:34:08 -0800 | null | Eastern Time (US & Canada) |
569,565,776,010,567,700 | negative | 1 | Lost Luggage | 1 | United | null | SCVPools | null | 0 | @united cannot direct message you you do not follow us. I want my luggage. Please hep | null | 2015-02-22 10:33:57 -0800 | Southern California and Hawaii | null |
569,565,328,012,763,140 | neutral | 1 | null | null | United | null | SamChipperfield | null | 0 | @united Did you get your 757 Model? | null | 2015-02-22 10:32:10 -0800 | New Hartley | Casablanca |
569,564,671,688,118,300 | negative | 1 | Flight Attendant Complaints | 0.3395 | United | null | rkvl | null | 0 | @united flight 5903 stranded on Tarmac in Chicago. No gates available?! Plane getting very hot and uncomfortable. | [41.97862209, -87.91469774] | 2015-02-22 10:29:34 -0800 | New York, USA | Eastern Time (US & Canada) |
569,564,060,678,639,600 | negative | 1 | Late Flight | 0.3619 | United | null | LMSNaomi | null | 1 | @united we rebooked and disappointed we have to wait a whole day to start our vacation. At these fares United should have top notch service | null | 2015-02-22 10:27:08 -0800 | deep in the ❤ of Texas... | Atlantic Time (Canada) |
569,563,698,374,651,900 | negative | 0.6731 | Customer Service Issue | 0.3371 | United | null | SCVPools | null | 0 | @united direct messages not going through please help | null | 2015-02-22 10:25:42 -0800 | Southern California and Hawaii | null |
569,562,383,489,896,450 | neutral | 0.694 | null | 0 | United | null | djsox5 | null | 0 | @United why not charge for 2nd carryon instead of checked bag? Less jockeying for overhead space, happier passengers, more ontime departures | null | 2015-02-22 10:20:28 -0800 | Hingham, MA | Eastern Time (US & Canada) |
569,562,147,279,253,500 | negative | 0.6515 | Flight Booking Problems | 0.6515 | United | null | DanVidayo | null | 0 | @united Adding reservation to iOS app doesn't show up on desktop site when logged in. And miles can't be redeemed for upgrades thru your app | null | 2015-02-22 10:19:32 -0800 | Earth | Indiana (East) |
569,562,133,249,130,500 | negative | 1 | Cancelled Flight | 0.343 | United | null | LMSNaomi | null | 1 | @united I assume that would be for the other 300 people who have been let down by United? What's worse is plane is here but crew can't fly!! | null | 2015-02-22 10:19:29 -0800 | deep in the ❤ of Texas... | Atlantic Time (Canada) |
569,561,425,955,332,100 | negative | 1 | Customer Service Issue | 1 | United | null | BBickmire | null | 0 | @united Pushing 2 hours on hold. Priceless. http://t.co/thS10LDY2a | null | 2015-02-22 10:16:40 -0800 | Dallas | null |
569,560,633,957,609,500 | positive | 0.3551 | null | 0 | United | null | swolfhoops | null | 0 | @united will do. Just need to get CVG.... and my bag too. Thanks | [41.97456785, -87.90563774] | 2015-02-22 10:13:31 -0800 | Loveland, Ohio | Atlantic Time (Canada) |
569,560,154,619,965,440 | negative | 1 | Customer Service Issue | 0.3522 | United | null | BenHabbel | null | 0 | @united read the thread. I booked 1st class , now seated at 38E even though United Twtr account confirmed Eco Premium. | null | 2015-02-22 10:11:37 -0800 | New York City | Pacific Time (US & Canada) |
569,559,734,199,722,000 | negative | 1 | Lost Luggage | 1 | United | null | 8629Fissile | null | 0 | @united Hi there bag ID is UA6016053916 can you update me and explain why is occurred when I arrived 4 hours before flight! | null | 2015-02-22 10:09:57 -0800 | null | London |
569,559,433,887,526,900 | neutral | 0.6617 | null | 0 | United | null | Lmuschel | null | 0 | @united doesn't purchasing ticket with a united card give me priority boarding ? | null | 2015-02-22 10:08:45 -0800 | null | null |
569,558,713,079,443,460 | negative | 1 | Late Flight | 1 | United | null | LMSNaomi | null | 0 | @united hi yes need a free hotel stay in Honalulu due to 4 hour delayUA53, since we will miss our second flight to Kauai | null | 2015-02-22 10:05:53 -0800 | deep in the ❤ of Texas... | Atlantic Time (Canada) |
569,558,589,628,502,000 | negative | 0.6927 | Can't Tell | 0.6927 | United | null | 4geiger | null | 0 | @united so what's the solution? | null | 2015-02-22 10:05:24 -0800 | Kingwood | null |
569,557,763,094,917,100 | negative | 1 | Late Flight | 0.6737 | United | null | SCBruinsfan | null | 0 | @united is screwing with my flights again at CAE? Why do you bother having flights here if they never leave on time or get Cancelled Flighted? | null | 2015-02-22 10:02:07 -0800 | West Columbia,SC | Eastern Time (US & Canada) |
569,557,756,597,776,400 | negative | 1 | Customer Service Issue | 0.3505 | United | null | HoustonBlueMan | null | 0 | @united no. I need you to have more than 2 agents at check in. | null | 2015-02-22 10:02:05 -0800 | Houston, TX | Central Time (US & Canada) |
569,556,796,525,969,400 | negative | 1 | Flight Attendant Complaints | 1 | United | null | BenHabbel | null | 0 | @united so this did not work out at all!! Incredibly unfriendly ground staff and false promises over Twitter @theairhelper | null | 2015-02-22 09:58:16 -0800 | New York City | Pacific Time (US & Canada) |
569,556,131,078,475,800 | positive | 1 | null | null | United | null | WilliGranny | null | 0 | @united we got it, thanks. | null | 2015-02-22 09:55:38 -0800 | null | Central Time (US & Canada) |
569,555,174,252,896,260 | negative | 1 | Cancelled Flight | 0.6421 | United | null | Eivind_G | null | 0 | @united The so below skilled staff and inadequate system just deleted my return from Houston to Norway. Shoulder shrugging is all you do.. | null | 2015-02-22 09:51:50 -0800 | Stavanger, Norway | null |
569,555,146,562,080,800 | positive | 0.6633 | null | null | United | null | Eivind_G | null | 0 | @united This is probably the least dependable airline in the Western Hemisphere. @united does not belong in Star Alliance, but SkyTeam | null | 2015-02-22 09:51:43 -0800 | Stavanger, Norway | null |
569,554,937,744,486,400 | negative | 1 | Flight Attendant Complaints | 0.6952 | United | null | HoustonBlueMan | null | 0 | @united severely under staffed at Iah. | null | 2015-02-22 09:50:53 -0800 | Houston, TX | Central Time (US & Canada) |
569,554,916,064,284,700 | positive | 1 | null | null | United | null | FrontRowEc | null | 0 | @united amazing hospitality and helpfulness from Anthony Lastella. Great staff 👏👏👏✈️ def flying #united again. | null | 2015-02-22 09:50:48 -0800 | Quito, Ecuador | null |
569,554,815,539,290,100 | negative | 1 | Late Flight | 1 | United | null | mitchheard | null | 0 | @united this 2 hr delay is a vacation buzzkill | null | 2015-02-22 09:50:24 -0800 | Austin, TX | Central Time (US & Canada) |
569,553,741,222,952,960 | positive | 1 | null | null | United | null | 201Chef | null | 0 | @united just touched down in Miami - not too far off , Nicely done united 👍 | [25.79104444, -80.27338351] | 2015-02-22 09:46:08 -0800 | 201-600-2130 | Central Time (US & Canada) |
569,552,374,882,299,900 | neutral | 1 | null | null | United | null | Laura_GomezRod | null | 0 | @united what's the status of flight 1008 Bogotá-Houston? | null | 2015-02-22 09:40:42 -0800 | Phoneix, AZ | Eastern Time (US & Canada) |
569,551,241,967,067,140 | negative | 1 | Customer Service Issue | 1 | United | null | BBickmire | null | 0 | @united really enjoying my Sunday on hold...over 1 hour. Perhaps a better client experience is needed. http://t.co/8VnCKgZxl1 | null | 2015-02-22 09:36:12 -0800 | Dallas | null |
569,550,779,520,032,800 | neutral | 1 | null | null | United | null | opjebekrol | null | 0 | @united Is a snowboard boot bag included in the standard checked baggage next to the snowboard bag? | null | 2015-02-22 09:34:22 -0800 | null | null |
569,550,676,784,578,560 | negative | 1 | Bad Flight | 1 | United | null | jrdurante | null | 0 | @united broken light, 35 mins to get bridge to gate, airplane parked wrong , bathroom not emptied last night....your airline in last 3 hrs | null | 2015-02-22 09:33:57 -0800 | null | Atlantic Time (Canada) |
569,550,290,753,445,900 | negative | 1 | Bad Flight | 0.6686 | United | null | patrickbeiers | null | 0 | @united I would appreciate a response regarding the pressurization failure on flight 1109. You seem to be responding to less serious issues | null | 2015-02-22 09:32:25 -0800 | ORLANDO, FL | null |
569,548,316,700,254,200 | positive | 0.6556 | null | null | United | null | toinecl | null | 0 | @united it was very comfortable, now waiting for our luggage | [0.0, 0.0] | 2015-02-22 09:24:35 -0800 | Keyport, New Jersey | Eastern Time (US & Canada) |
569,547,989,007,646,700 | neutral | 0.6659 | null | null | United | null | D_WaYnE_01 | null | 0 | @united getting ready to book a flight to San Juan. Was wondering, Does United waive baggage fees for military personnel. Thanks. | null | 2015-02-22 09:23:16 -0800 | null | null |
569,546,412,121,202,700 | negative | 1 | Late Flight | 1 | United | null | LMSNaomi | null | 1 | @united once again you guys didn't let me down, a four hour delay to Honolulu from Houston, thanks for the train wreck of issues now coming | null | 2015-02-22 09:17:00 -0800 | deep in the ❤ of Texas... | Atlantic Time (Canada) |
569,545,805,826,166,800 | positive | 0.3512 | null | 0 | United | null | worldknits | null | 0 | @united thank you | null | 2015-02-22 09:14:36 -0800 | Fredericksburg, VA | Eastern Time (US & Canada) |
569,544,873,809,989,600 | positive | 1 | null | null | United | null | emmarosewright | null | 0 | @united finally got through and they were very helpful. Appreciate it! | null | 2015-02-22 09:10:54 -0800 | null | Central Time (US & Canada) |
569,544,819,510,345,700 | neutral | 1 | null | null | United | null | WayneMAaron | null | 0 | @united pls follow for DM | null | 2015-02-22 09:10:41 -0800 | null | null |
569,544,742,595,391,500 | neutral | 1 | null | null | United | null | starbeer | null | 0 | @united ah, that would explain why crew didn't seem particularly distressed when we pointed it out. It was a little startling at first. | null | 2015-02-22 09:10:22 -0800 | Toronto | Eastern Time (US & Canada) |
569,544,732,780,556,300 | negative | 1 | Flight Attendant Complaints | 0.6637 | United | null | WayneMAaron | null | 0 | @united not for me. I am on another Ua flight 2 gates down that was held 15 mins for cnx pax. | null | 2015-02-22 09:10:20 -0800 | null | null |
569,544,730,184,261,600 | neutral | 0.6871 | null | 0 | United | null | WilliGranny | null | 0 | @united can you assign seats | null | 2015-02-22 09:10:19 -0800 | null | Central Time (US & Canada) |
569,544,350,364,889,100 | negative | 1 | Damaged Luggage | 0.667 | United | null | 4geiger | null | 0 | “@united: @4geiger It looks like form the photo that something burst out of your luggage. Is this correct? ^JH” always blame the customer | null | 2015-02-22 09:08:49 -0800 | Kingwood | null |
569,544,120,827,379,700 | negative | 0.667 | Lost Luggage | 0.3341 | United | null | 4geiger | null | 0 | @united not my luggage | null | 2015-02-22 09:07:54 -0800 | Kingwood | null |
569,543,791,176,257,540 | negative | 1 | Flight Attendant Complaints | 0.6366 | United | null | ImagesbyTLP | null | 0 | @united it's boarding time for ua3882 but no crewe | null | 2015-02-22 09:06:36 -0800 | earth | Pacific Time (US & Canada) |
569,543,771,181,981,700 | neutral | 0.6388 | null | null | United | null | Nick_Delray | null | 0 | @united just added one. Ty | null | 2015-02-22 09:06:31 -0800 | null | null |
569,541,848,877,957,100 | positive | 0.6644 | null | 0 | United | null | greghm88 | null | 0 | @united thanks for the effort. I can get the earliest. Though I will make a complaint for a refund as I am losing one business day tomorrow | null | 2015-02-22 08:58:53 -0800 | London | null |
569,541,591,586,644,000 | neutral | 1 | null | null | United | null | WayneMAaron | null | 2 | @united. Pls hold UA2066 for 9 cnx pax frm UA6194. All runners. A 5 min hold will save 2 fam frm miscnx. Pls. Twitter is watching. | null | 2015-02-22 08:57:51 -0800 | null | null |
569,540,963,091,259,400 | negative | 1 | longlines | 0.66 | United | null | Nick_Delray | null | 0 | @united no way one person is working entire security checkpoint in EWR 🆖 | null | 2015-02-22 08:55:21 -0800 | null | null |
569,539,834,131,443,700 | positive | 0.6846 | null | null | United | null | LisaGetz1 | null | 0 | @united THANK YOU! | null | 2015-02-22 08:50:52 -0800 | Beijing, China | null |
569,539,000,312,188,900 | negative | 1 | Late Flight | 0.6806 | United | null | jeisensc | null | 0 | @united who authors this fiction? I just heard on radio we don't even have a jetway secured yet #UA5037 #CMH http://t.co/T78k7aBtWF | [39.99829207, -82.88085401] | 2015-02-22 08:47:33 -0800 | San Diego, CA | Pacific Time (US & Canada) |
569,538,770,808,266,750 | negative | 1 | Cancelled Flight | 1 | United | null | greghm88 | null | 0 | @united so? Found anything or just showing off? You do realise that the morning flight that you Cancelled Flightled was more pricey than the evening? | null | 2015-02-22 08:46:39 -0800 | London | null |
569,538,703,732,772,860 | negative | 1 | Lost Luggage | 0.678 | United | null | kidang | null | 0 | @united oh I did. Was still lost. Your tracking system stinks as does the delivery system. | null | 2015-02-22 08:46:23 -0800 | Tour Bus or Airplane/ Hotel | Pacific Time (US & Canada) |
569,538,171,509,350,400 | negative | 1 | Late Flight | 1 | United | null | dkosi2 | null | 0 | @united feeling like a true united customer stuck.on the tarmac in dc for over 2 hrs. UNITEDFAIL | null | 2015-02-22 08:44:16 -0800 | null | null |
569,537,571,685,924,860 | neutral | 1 | null | null | United | null | WayneMAaron | null | 0 | @united pls follow for DM. | null | 2015-02-22 08:41:53 -0800 | null | null |
569,535,507,815,903,200 | negative | 1 | Late Flight | 0.6752 | United | null | drr51664 | null | 0 | @united leadership counts. landed at 11:15 last night-deplaned at 12:40. 45 minutes of that was waiting for the jetway. Inexcusable | null | 2015-02-22 08:33:41 -0800 | Central NJ | null |
569,535,503,827,017,700 | negative | 1 | Customer Service Issue | 1 | United | null | worldknits | null | 0 | @united I sent you a DM as requested but have not heard anything. Can you address the issue I brought up in my DM and explain what happened? | null | 2015-02-22 08:33:40 -0800 | Fredericksburg, VA | Eastern Time (US & Canada) |
569,534,882,952,716,300 | negative | 1 | Flight Attendant Complaints | 1 | United | null | drr51664 | null | 0 | @united employee=faceless. Don't throw them under the bus. Starts with management. I'm almost a million miler and own my own company. 1/2 | null | 2015-02-22 08:31:12 -0800 | Central NJ | null |
569,534,268,130,660,350 | negative | 1 | Late Flight | 0.6769 | United | null | jeisensc | null | 0 | @united you can't say the flight is pulled in and departs in 2 mins if boarding hasn't even started! http://t.co/2IKbP8gxWi | [39.99814659, -82.88058383] | 2015-02-22 08:28:45 -0800 | San Diego, CA | Pacific Time (US & Canada) |
569,534,175,973,396,500 | negative | 1 | Cancelled Flight | 0.6814 | United | null | CressM | null | 0 | @united I understand that but why should I pay to change if it was a problem with your plane. If it was weather I would understand | null | 2015-02-22 08:28:23 -0800 | FL | null |
569,533,799,815,630,850 | negative | 1 | Cancelled Flight | 0.3514 | United | null | scottychadwick | null | 0 | @united 30 hours Late Flightr still no answers stuck in Houston. Keep getting put on phantom flights that never apeared. #BadCustomerService | null | 2015-02-22 08:26:53 -0800 | null | Eastern Time (US & Canada) |
569,532,310,716,080,100 | negative | 1 | Late Flight | 1 | United | null | ajbohman | null | 0 | @united you guys are horrible! First we get stuck in the snow for a hr in ewr now sitting in cmh saying it could be 30min for a gate | null | 2015-02-22 08:20:58 -0800 | Irving Texas | null |
569,532,005,320,253,440 | negative | 1 | Cancelled Flight | 1 | United | null | LaHauser | null | 0 | @united the hotel you sent us to wouldnt take the voucher. Our flight was delayed, then Cancelled Flightled, then delayed again. 32 hours and counting | [38.94562938, -77.44400264] | 2015-02-22 08:19:46 -0800 | null | Paris |
569,531,988,702,576,640 | negative | 1 | Lost Luggage | 0.684 | United | null | plazaroff | null | 0 | @united DM'd you 4 hrs ago at your request. No response to be found .... just like my bag. | null | 2015-02-22 08:19:42 -0800 | null | Mountain Time (US & Canada) |
569,531,969,110,974,460 | positive | 1 | null | null | United | null | KapuriaMd | null | 0 | @united worked out after all. Thanks for your immediate reply!! | null | 2015-02-22 08:19:37 -0800 | null | null |
569,531,827,989,454,850 | negative | 1 | Customer Service Issue | 0.6539 | United | null | jasminhunter | null | 0 | @united two hour delay for a plane that was visible from the airport. So far terrible customer service. #neveragain | null | 2015-02-22 08:19:03 -0800 | Portsmouth, NH | Eastern Time (US & Canada) |
569,531,484,903,772,160 | neutral | 0.6753 | null | 0 | United | null | allen_crawford | null | 0 | @united It was 3387. But we helped you with the weight issue, took your vouchers, and hopped on a @Delta flight instead. #winwin | null | 2015-02-22 08:17:42 -0800 | Indianapolis, IN | Eastern Time (US & Canada) |
569,531,274,991,239,200 | negative | 1 | Late Flight | 1 | United | null | newguymeltz | null | 0 | @united as if a 4 hour maintenance delay wasn't enuf, u charge me $25/bag as a global service platinum mbr. Get ur shit together | null | 2015-02-22 08:16:51 -0800 | Bellaire TX | Central Time (US & Canada) |
569,531,010,167,250,940 | negative | 1 | Cancelled Flight | 0.7007 | United | null | czamkoff | null | 1 | @united last week we also had maintenance issues and a flat tire. Another flight last week was Cancelled Flighted. Your track record is the WORST! | null | 2015-02-22 08:15:48 -0800 | null | null |
569,530,483,022,962,700 | negative | 0.6738 | Customer Service Issue | 0.6738 | United | null | jasminhunter | null | 0 | @united this customer service experience will be tweeted for quality assurance. | null | 2015-02-22 08:13:43 -0800 | Portsmouth, NH | Eastern Time (US & Canada) |
569,529,789,100,507,140 | negative | 1 | Cancelled Flight | 0.3503 | United | null | czamkoff | null | 0 | @united you should spend all of the money you take for our tickets and update your planes! Each flight has a maintenance issue!!! | null | 2015-02-22 08:10:57 -0800 | null | null |
569,529,608,862,875,650 | neutral | 1 | null | null | United | null | BenHabbel | null | 0 | @united can you put Russell Daiber (on same ticket) as well into premium Eco? Appreciated! | null | 2015-02-22 08:10:14 -0800 | New York City | Pacific Time (US & Canada) |
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