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569,271,943,188,209,660 | negative | 1 | Flight Attendant Complaints | 0.6854 | United | null | luko | null | 1 | @united employees almost seem happy when delivery terrible customer service. | null | 2015-02-21 15:06:22 -0800 | Pittsburgh | Quito |
569,271,561,481,531,400 | neutral | 0.6651 | null | 0 | United | null | BekeAbe | null | 0 | @united can I get your service desk # at IAD? | null | 2015-02-21 15:04:51 -0800 | Gooner | Eastern Time (US & Canada) |
569,270,012,894,060,540 | negative | 1 | Cancelled Flight | 1 | United | null | lowenberg | null | 1 | @united its 2015. How can my flight from a major city already be Cancelled Flightled 24 hours before departure due to weather?? Backup planes?? | null | 2015-02-21 14:58:42 -0800 | null | null |
569,269,140,386,488,300 | positive | 1 | null | null | United | null | eotoro | null | 0 | @united Kurt and the crew on UA1745 were amazing today. They made my son's birthday with their kindness. Hope to fly with them again soon! | null | 2015-02-21 14:55:14 -0800 | iPhone: 0.000000,0.000000 | Central Time (US & Canada) |
569,267,323,330,129,900 | negative | 1 | Customer Service Issue | 1 | United | null | SmallMol | null | 0 | @united Been on hold on the phone for well over half an hour, waiting to make a reservation change I *wanted* to make online. Help! | null | 2015-02-21 14:48:01 -0800 | A Californian in London | null |
569,264,951,401,054,200 | negative | 1 | Cancelled Flight | 0.6633 | United | null | jimbradshaw4 | null | 0 | @united 2/2 Instead, had to wait on plane from Ottawa that never came. Now I'm back home and have to try again tomorrow. Suitcase still lost | null | 2015-02-21 14:38:35 -0800 | null | Eastern Time (US & Canada) |
569,264,912,695,840,800 | negative | 0.66 | Customer Service Issue | 0.34 | United | null | hoozsah | null | 0 | @united i'm glad u can solve the prob. But my experience remains - will not fly again on #United | null | 2015-02-21 14:38:26 -0800 | null | null |
569,264,736,455,536,640 | negative | 1 | Cancelled Flight | 1 | United | null | jimbradshaw4 | null | 0 | @united u Cancelled Flighted my flight from IAD to JAX. Was supposed to use plane from BNA but u used that plane for another destination instead. 1/2 | null | 2015-02-21 14:37:44 -0800 | null | Eastern Time (US & Canada) |
569,262,680,965,402,600 | negative | 1 | longlines | 0.7057 | United | null | joshanon | null | 0 | @United appreciate the early arrival of UA1002, but any chance ORD will ever bring the bags out? | null | 2015-02-21 14:29:34 -0800 | San Francisco, CA | Pacific Time (US & Canada) |
569,262,631,258,705,900 | neutral | 1 | null | null | United | null | bradleycfox | null | 0 | @united - it is possible to make a ticket change via Twitter? Traveling internationally and can't make calls... Thanks in advance! | null | 2015-02-21 14:29:22 -0800 | Seattle, WA / 36,000 feet | Pacific Time (US & Canada) |
569,261,989,735,718,900 | negative | 1 | Damaged Luggage | 1 | United | null | untalMontfort | null | 0 | @united A broken luggage and a mild case of food poisoning from UA5 LHR-IAH. Who can I email about this? | [19.41622708, -99.16143525] | 2015-02-21 14:26:49 -0800 | Mexico City, Mexico | Central Time (US & Canada) |
569,261,791,928,315,900 | negative | 0.6854 | Can't Tell | 0.3708 | United | null | pongchmp | null | 0 | @united just filled it out. Hope someone responds before we book our next trip. | null | 2015-02-21 14:26:02 -0800 | null | Eastern Time (US & Canada) |
569,261,737,037,455,360 | negative | 1 | Cancelled Flight | 0.6513 | United | null | scottychadwick | null | 0 | @united friends been sitting in Houston since 7am flight Cancelled Flighted.Still don't have any answers. #BadCustomerService #$10voucherwhatajoke | null | 2015-02-21 14:25:49 -0800 | null | Eastern Time (US & Canada) |
569,261,495,449,595,900 | negative | 1 | Customer Service Issue | 0.6513 | United | null | apopnj01 | null | 0 | @united meant changed planes - i hate seating over wing if u wanted I would have booked it - u will get formal complaint | null | 2015-02-21 14:24:51 -0800 | USA | Eastern Time (US & Canada) |
569,261,077,877,248,000 | neutral | 1 | null | null | United | null | travelmanphil | null | 0 | @united give me an email address and I'll send the actually screen shot to you. | null | 2015-02-21 14:23:11 -0800 | Dallas, TX | Central Time (US & Canada) |
569,261,063,406,882,800 | negative | 1 | Flight Booking Problems | 0.6596 | United | null | apopnj01 | null | 0 | @united u guys did it again changed ages and double booked seats so I had to I've even though I have platinum and the other person none | null | 2015-02-21 14:23:08 -0800 | USA | Eastern Time (US & Canada) |
569,260,922,365,063,200 | neutral | 0.6509 | null | 0 | United | null | school_tales | null | 0 | @united also checked email you have on file for me and it is correct | null | 2015-02-21 14:22:34 -0800 | midwest and sometimes Spain | null |
569,260,366,221,348,860 | negative | 1 | Customer Service Issue | 1 | United | null | school_tales | null | 0 | @united haven’t before and haven’t this time & have checked spam/junk mail just in case—nothing | null | 2015-02-21 14:20:22 -0800 | midwest and sometimes Spain | null |
569,259,694,906,220,540 | negative | 1 | Customer Service Issue | 0.6559 | United | null | jcharvardapp | null | 0 | @united sloppy stuff you don't see anymore - united has raised my expectations - this team was poor | null | 2015-02-21 14:17:42 -0800 | null | Atlantic Time (Canada) |
569,259,688,887,492,600 | negative | 0.6435 | Customer Service Issue | 0.6435 | United | null | nicc1217 | null | 0 | @united how long does it take to get a response from your customer service about a complaint done through email? | null | 2015-02-21 14:17:40 -0800 | Boston MA | Central Time (US & Canada) |
569,259,575,800,569,860 | negative | 1 | Can't Tell | 0.6951 | United | null | jcharvardapp | null | 0 | @united no bag tagging, led to many people backing up the aisle to front with bags | null | 2015-02-21 14:17:13 -0800 | null | Atlantic Time (Canada) |
569,259,442,547,470,340 | negative | 1 | Flight Attendant Complaints | 1 | United | null | jcharvardapp | null | 0 | @united cabin crew were huge offenders, stood as a conversational cluster blocking exiting passengers | null | 2015-02-21 14:16:42 -0800 | null | Atlantic Time (Canada) |
569,259,272,556,535,800 | negative | 1 | Bad Flight | 0.6821 | United | null | jcharvardapp | null | 0 | @united allowing passengers on my flight to block exit of plane | null | 2015-02-21 14:16:01 -0800 | null | Atlantic Time (Canada) |
569,259,186,711,765,000 | negative | 0.6744 | Flight Attendant Complaints | 0.3375 | United | null | jcharvardapp | null | 0 | @united no wheelchairs | null | 2015-02-21 14:15:41 -0800 | null | Atlantic Time (Canada) |
569,259,152,746,221,600 | negative | 1 | Can't Tell | 0.6733 | United | null | jcharvardapp | null | 0 | @united no commitment to a good turnaround, an operations mgr would have counted a dozen small issues with individual performance | null | 2015-02-21 14:15:32 -0800 | null | Atlantic Time (Canada) |
569,259,056,956,727,300 | negative | 1 | Late Flight | 0.3627 | United | null | BVSCAPE | null | 0 | @united the nightmare continues... http://t.co/TsvgbrL15f | null | 2015-02-21 14:15:10 -0800 | null | Eastern Time (US & Canada) |
569,258,900,228,190,200 | negative | 1 | Customer Service Issue | 0.6712 | United | null | jcharvardapp | null | 0 | @united this team added 30 mins on turnaround | null | 2015-02-21 14:14:32 -0800 | null | Atlantic Time (Canada) |
569,258,454,633,701,400 | positive | 0.6522 | null | 0 | United | null | jcharvardapp | null | 0 | @united as a million miler with UA, and flying almost every week I observe gate and flight crews committed to good operations | null | 2015-02-21 14:12:46 -0800 | null | Atlantic Time (Canada) |
569,258,100,324,048,900 | negative | 1 | Customer Service Issue | 1 | United | null | ralonG2013 | null | 0 | @united call wait times are over 20 minutes and airport wait times are longer | null | 2015-02-21 14:11:22 -0800 | just living the dream | null |
569,258,013,950,808,060 | positive | 0.6533 | null | null | United | null | IanJolicoeur | null | 0 | @united thanks, we did. | null | 2015-02-21 14:11:01 -0800 | null | null |
569,257,932,908,470,300 | negative | 1 | Customer Service Issue | 1 | United | null | ralonG2013 | null | 0 | @united yes, I've been waiting for four hours and no one has been able to help me. | null | 2015-02-21 14:10:42 -0800 | just living the dream | null |
569,257,818,789,978,100 | positive | 1 | null | null | United | null | KristinMcNeil | null | 0 | @united thank you for compensating us for our 4 lost bags. We will fly with you again! #UnitedAirlines | null | 2015-02-21 14:10:14 -0800 | Minnesota, USA | Central Time (US & Canada) |
569,257,540,023,951,360 | negative | 1 | Late Flight | 1 | United | null | gorgeousjack | null | 0 | @united we are sitting on the runway for 2 hours! It is ridiculous!! | null | 2015-02-21 14:09:08 -0800 | GORGEOUS UNIVERSE | Quito |
569,257,033,972,604,900 | negative | 1 | Customer Service Issue | 1 | United | null | GregKuroda | null | 0 | @united, no, your service here pretty much ruined my day, but thanks for the weak attempt | null | 2015-02-21 14:07:07 -0800 | The Garden State | Eastern Time (US & Canada) |
569,256,471,046,823,940 | negative | 1 | Bad Flight | 0.3449 | United | null | ABBaitCo | null | 0 | @united what, you forgot to tell them the flight was coming... Thanks for allowing me to miss my connection | null | 2015-02-21 14:04:53 -0800 | Bethlehem, PA | Eastern Time (US & Canada) |
569,256,434,736,746,500 | negative | 0.6452 | Can't Tell | 0.3441 | United | null | 9kenny5 | null | 0 | @united Such as deodorant, shampoo, toothpaste. Seems like that would be limited to 70oz, correct? | null | 2015-02-21 14:04:44 -0800 | England | London |
569,256,307,045,179,400 | negative | 1 | Bad Flight | 0.3579 | United | null | yajur | null | 0 | @united Why was I forced to check my rollaboard on UA 715? Plenty of room in the overhead next to my seat. http://t.co/5xvNnmLTiW | null | 2015-02-21 14:04:14 -0800 | Chicago | Central Time (US & Canada) |
569,256,055,781,240,800 | negative | 0.3402 | Customer Service Issue | 0.3402 | United | null | kenzieellis | null | 0 | @united please don't take my membership away :( | null | 2015-02-21 14:03:14 -0800 | null | Eastern Time (US & Canada) |
569,253,414,971,899,900 | negative | 1 | Cancelled Flight | 1 | United | null | MeganStorey415 | null | 0 | @united. Please get me an economy plus seat. Awful day of 2 Cancelled Flighted flights, after lots of planning. | null | 2015-02-21 13:52:45 -0800 | null | null |
569,253,382,898,126,850 | negative | 1 | Flight Attendant Complaints | 0.65 | United | null | TimBouhour | null | 0 | @united has me #stranded (weather NOT to blame). 1hr+ hold to speak to an agent that doesn't understand the concept of time zones, thanks! | null | 2015-02-21 13:52:37 -0800 | Raleigh, NC | null |
569,253,285,015,752,700 | neutral | 0.6574 | null | null | United | null | PalenMcDermott | null | 0 | @united !!!!! YAAYY!!! YAY PROM!!!! http://t.co/DXicoyioxF | null | 2015-02-21 13:52:14 -0800 | null | Eastern Time (US & Canada) |
569,253,190,551,498,750 | negative | 1 | Bad Flight | 0.3571 | United | null | MeganStorey415 | null | 0 | @united but your system gave my seat away.now I'm 27L Economy! Not Econ + seat. How did you give my plus seat away? | null | 2015-02-21 13:51:51 -0800 | null | null |
569,252,801,802,592,260 | positive | 1 | null | null | United | null | PalenMcDermott | null | 0 | @united I JUST ASKED MY BOYFRIEND TO PROM OVER THE LOUDSPEAKER ON FLIGHT 494 HE SAID YES!!!! BEST DAY EVER!!! THANK U SO MUCH!!!!!! | null | 2015-02-21 13:50:18 -0800 | null | Eastern Time (US & Canada) |
569,252,759,087,685,600 | negative | 0.7077 | Customer Service Issue | 0.3649 | United | null | school_tales | null | 0 | @united yep—used that twice; no case id numbers assigned; just tried it again-get screen that says, “thank you for submitting your request” | null | 2015-02-21 13:50:08 -0800 | midwest and sometimes Spain | null |
569,252,732,940,320,800 | negative | 1 | Bad Flight | 0.6563 | United | null | MeganStorey415 | null | 0 | @united please. You moved my seats and lost my upgrade. I had seat 20L. I have a ticket in my hand for 20L | null | 2015-02-21 13:50:02 -0800 | null | null |
569,251,080,598,478,850 | positive | 1 | null | null | United | null | alicekeeler | null | 0 | So appreciated! @united | null | 2015-02-21 13:43:28 -0800 | Fresno, CA | null |
569,250,623,427,780,600 | positive | 0.3367 | null | 0 | United | null | nyc2theworld | null | 0 | @united Hmmm...seems like this could be something to be changed to be more #flyerfriendly. | null | 2015-02-21 13:41:39 -0800 | One of the C-gates at EWR. | Eastern Time (US & Canada) |
569,250,015,752,749,060 | positive | 0.6661 | null | null | United | null | SoSickOfBallin | null | 0 | @united No problem just follow me back so I can! Thank you! | null | 2015-02-21 13:39:14 -0800 | null | null |
569,249,933,271,965,700 | negative | 1 | Customer Service Issue | 0.6718 | United | null | Keels2515 | null | 0 | @united any help is appreciated. That's a LOOONG wait for help on something that's not his fault | null | 2015-02-21 13:38:54 -0800 | Raleigh, NC | Eastern Time (US & Canada) |
569,249,783,216,537,600 | negative | 1 | Cancelled Flight | 1 | United | null | Keels2515 | null | 0 | @united my husband is supposed to fly RDU to IAD then IAD to FRA leaving in 2 hours. You Cancelled Flighted his flight and there's a 1hr wait on phone | null | 2015-02-21 13:38:19 -0800 | Raleigh, NC | Eastern Time (US & Canada) |
569,249,769,421,295,600 | negative | 1 | Can't Tell | 1 | United | null | ralonG2013 | null | 0 | @united is probably the least satisfactory airline I've ever been on. Never fails to disappoint. | null | 2015-02-21 13:38:15 -0800 | just living the dream | null |
569,249,493,264,289,800 | positive | 1 | null | null | United | null | PalenMcDermott | null | 0 | @united this flight has been amazing. This is the best flight I have ever been on I am not kidding. Service is INCREDIBLE! | null | 2015-02-21 13:37:09 -0800 | null | Eastern Time (US & Canada) |
569,249,416,462,409,700 | negative | 1 | Customer Service Issue | 1 | United | null | dlm_3 | null | 0 | @united not sure why u call it customer care. Should be customer we don't care | null | 2015-02-21 13:36:51 -0800 | Global | Eastern Time (US & Canada) |
569,249,223,897,526,300 | negative | 1 | Cancelled Flight | 1 | United | null | NoahLocke | null | 0 | @united who is in charge of making decisions over there? Cancelled Flightling flight UA1150 was unacceptable. I should be in #Belize right now. | null | 2015-02-21 13:36:05 -0800 | Madison, WI | Pacific Time (US & Canada) |
569,248,898,071,580,700 | negative | 0.6687 | Can't Tell | 0.3575 | United | null | jorge_guajardo | null | 1 | @united I fly @AmericanAir normally. This doesn't happen to me with them. I'll let your flyers provide their own feedback. Thank you. | null | 2015-02-21 13:34:48 -0800 | Washington, DC | Alaska |
569,248,843,532,886,000 | positive | 1 | null | null | United | null | heygorgevents | null | 0 | @united the upgrade to first class was a nice way to fix your earlier mistake. Thank you! | null | 2015-02-21 13:34:35 -0800 | Grand Rapids, Michigan | Central Time (US & Canada) |
569,248,000,456,970,240 | negative | 1 | Bad Flight | 0.3455 | United | null | ABBaitCo | null | 0 | @united how about plowing the snow at a gate before the plane arrives so we don't sit for 45 minutes after an 8 hr flight.... Fail | null | 2015-02-21 13:31:14 -0800 | Bethlehem, PA | Eastern Time (US & Canada) |
569,247,579,692,781,600 | neutral | 1 | null | null | United | null | EbolaOutbreakUS | null | 0 | @united SATURDAY this morning Man dies from Ebola http://t.co/hXVVIS0VWw | null | 2015-02-21 13:29:33 -0800 | null | Eastern Time (US & Canada) |
569,247,182,337,019,900 | positive | 1 | null | null | United | null | smithnr | null | 0 | @united Rhonda C. at Atlanta airport redeemed you guys. She got us straightened out. | null | 2015-02-21 13:27:59 -0800 | 31.790466, -85.971558 | Central Time (US & Canada) |
569,247,029,446,119,400 | negative | 1 | Can't Tell | 0.65 | United | null | pongchmp | null | 1 | @united ok so what is being done about my experience? My family had a terrible experience for $1,200. It's kind of like being robbed.Explain | null | 2015-02-21 13:27:22 -0800 | null | Eastern Time (US & Canada) |
569,246,786,440,831,000 | negative | 1 | Lost Luggage | 1 | United | null | thebadvillain | null | 0 | @united great job losing one of my six bags on a direct flight. Don't know how you manage to do it. | null | 2015-02-21 13:26:24 -0800 | null | null |
569,245,240,336,330,750 | negative | 1 | Customer Service Issue | 1 | United | null | GregKuroda | null | 0 | @united the worst customer service in Denver. | null | 2015-02-21 13:20:16 -0800 | The Garden State | Eastern Time (US & Canada) |
569,244,295,921,692,700 | negative | 1 | Bad Flight | 1 | United | null | MeganStorey415 | null | 0 | @united ruined my day & start trip SFO to GIG. both legs changed, lost my paid upgrade & 200 1st class seat & moved me from Econ + to Econ | null | 2015-02-21 13:16:30 -0800 | null | null |
569,244,202,225,307,650 | neutral | 1 | null | null | United | null | 9kenny5 | null | 0 | @united So what's allowed or what's not allowed to be carried in my checked baggage? | null | 2015-02-21 13:16:08 -0800 | England | London |
569,244,201,021,362,200 | negative | 1 | Late Flight | 0.6421 | United | null | SomuchWhit | null | 0 | @united now been on board with no movement for 25 min...wow this experience just keeps getting worse and worse | null | 2015-02-21 13:16:08 -0800 | null | Pacific Time (US & Canada) |
569,243,889,011,281,900 | negative | 1 | Flight Attendant Complaints | 1 | United | null | SomuchWhit | null | 0 | @united have an employee at the gate 15min before boarding like u expect ur customers to. Be a competent company like ur rivals | null | 2015-02-21 13:14:53 -0800 | null | Pacific Time (US & Canada) |
569,243,676,594,941,950 | negative | 1 | Can't Tell | 0.353 | United | null | LisaKothari | null | 0 | @united No wonder the cabin is filthy. #badservice | [37.61782989, -122.39172299] | 2015-02-21 13:14:03 -0800 | Seattle WA | Pacific Time (US & Canada) |
569,243,519,652,470,800 | negative | 1 | Flight Attendant Complaints | 0.6809 | United | null | LisaKothari | null | 0 | @united And then when we asked the stewardess to take the disinfectant wipe as trash she said, "not with my hands!" #badservice | [37.61761896, -122.39164663] | 2015-02-21 13:13:25 -0800 | Seattle WA | Pacific Time (US & Canada) |
569,243,270,745,866,240 | negative | 0.7125 | Can't Tell | 0.7125 | United | null | justleon | null | 1 | @united I need #United to be a better airline!! | null | 2015-02-21 13:12:26 -0800 | New York City | Eastern Time (US & Canada) |
569,242,387,878,428,700 | negative | 1 | Cancelled Flight | 1 | United | null | cryfshr | null | 0 | @united flight was Cancelled Flightled due to mechanical issues but when I ask for cab fare they say it was weather and can't help me | null | 2015-02-21 13:08:55 -0800 | America | null |
569,242,111,100,514,300 | neutral | 1 | null | null | United | null | AndrewMcDublin | null | 0 | @united I haven't booked yet, I'm asking before I book | null | 2015-02-21 13:07:49 -0800 | null | null |
569,242,047,917,502,460 | positive | 0.358 | null | 0 | United | null | ThatsVy | null | 0 | @united Hi there, looks like my connection is delayed too so I'll make it. Thanks! | null | 2015-02-21 13:07:34 -0800 | SoCal | Pacific Time (US & Canada) |
569,242,037,968,445,440 | negative | 1 | Can't Tell | 1 | United | null | LisaKothari | null | 0 | @united Luckily, I had my disinfectant wipes and did your job for you. You're welcome. #badservice | null | 2015-02-21 13:07:32 -0800 | Seattle WA | Pacific Time (US & Canada) |
569,241,682,283,081,700 | negative | 1 | Bad Flight | 1 | United | null | LisaKothari | null | 0 | @united You really should clean the food and coffee stains off of the area around the seats when new passengers come aboard. Gross! | null | 2015-02-21 13:06:07 -0800 | Seattle WA | Pacific Time (US & Canada) |
569,240,866,684,071,940 | positive | 1 | null | null | United | null | PalenMcDermott | null | 1 | @united cldnt be happier w the many plastic wing pins given to me on flight 494. I love them! Amazing staff! So nice http://t.co/CbV7f3KBKx | null | 2015-02-21 13:02:53 -0800 | null | Eastern Time (US & Canada) |
569,239,939,776,274,400 | neutral | 0.6316 | null | 0 | United | null | nyc2theworld | null | 0 | @united since UA 1226 ORD-EWR is delayed pushing it into meal time does that mean it will be catered with meals in First? | null | 2015-02-21 12:59:12 -0800 | One of the C-gates at EWR. | Eastern Time (US & Canada) |
569,239,293,429,833,700 | negative | 0.6821 | Bad Flight | 0.3487 | United | null | JoeSchmuck | null | 0 | @united help? Invest more in your planes and your people and less in stock buybacks and executive pay. Maybe then you would not disappoint. | null | 2015-02-21 12:56:38 -0800 | San Francisco | Pacific Time (US & Canada) |
569,238,938,042,421,250 | negative | 1 | Cancelled Flight | 1 | United | null | rpgibson8589 | null | 0 | @united ROC flight Cancelled Flightled. Love my snowy drive home with no useful substitutes | null | 2015-02-21 12:55:13 -0800 | Rochester NY | Eastern Time (US & Canada) |
569,238,148,032,671,740 | neutral | 0.643 | null | 0 | United | null | AndrewMcDublin | null | 0 | @united correct? What's correct? Sorry I'm lost | null | 2015-02-21 12:52:05 -0800 | null | null |
569,237,947,033,255,940 | negative | 1 | Customer Service Issue | 0.6539 | United | null | TheBarnesology | null | 0 | @united that's a crazy long form! You need something other than a video? | [40.72476892, -74.09204213] | 2015-02-21 12:51:17 -0800 | Houston, TX | Central Time (US & Canada) |
569,237,356,622,024,700 | negative | 1 | Can't Tell | 1 | United | null | AviNewYork | null | 0 | @united I hope not to see the same issue on my return flight tomorrow | [18.47066766, -68.40014139] | 2015-02-21 12:48:56 -0800 | null | Eastern Time (US & Canada) |
569,236,834,783,342,600 | negative | 1 | Cancelled Flight | 1 | United | null | AngelikaGiatras | null | 0 | @united flight just Cancelled Flightled. This is ridiculous | null | 2015-02-21 12:46:51 -0800 | Chicago, IL | Eastern Time (US & Canada) |
569,236,060,615,667,700 | neutral | 0.7065 | null | 0 | United | null | AndrewMcDublin | null | 0 | @united I'm flying UA but *G with A3 | null | 2015-02-21 12:43:47 -0800 | null | null |
569,235,954,789,015,550 | negative | 0.9286 | Customer Service Issue | 0.9286 | United | negative | screamingbrat | Customer Service Issue | 0 | @united You shouldn't page o'head that it's best to call 1-800# - on hold 26+ mins | null | 2015-02-21 12:43:22 -0800 | new york, baby | Eastern Time (US & Canada) |
569,235,062,862,037,000 | neutral | 1 | null | null | United | null | setfive | null | 0 | @united we have developers flying down tmrw morn. w/45 min layover, there is an earlier flight to have 1.5hr layover, can move them up? | null | 2015-02-21 12:39:49 -0800 | Central Sq. Cambridge, MA | Eastern Time (US & Canada) |
569,234,592,420,331,500 | positive | 0.6737 | null | null | United | null | elmoray | null | 0 | @united thanks for the reply. If you can get me a better seat on my next leg to Munich. That would be nice. | null | 2015-02-21 12:37:57 -0800 | Forest Grove, OR | Pacific Time (US & Canada) |
569,233,531,483,918,340 | negative | 1 | Customer Service Issue | 1 | United | null | smithnr | null | 0 | @united appreciate getting put on hold for 20min and then getting hung up on because I was requesting help for big group. I'll try #Delta | null | 2015-02-21 12:33:44 -0800 | 31.790466, -85.971558 | Central Time (US & Canada) |
569,233,434,423,353,340 | neutral | 0.3444 | null | 0 | United | null | c4pyro | null | 0 | @united Home is Calgary can you get us there without the added expense of accommodations and meals. | null | 2015-02-21 12:33:21 -0800 | null | null |
569,233,335,915,925,500 | negative | 1 | Can't Tell | 0.684 | United | null | elmoray | null | 0 | @united thank you for your reply. My frustration is that spending a upgrade just puts you on a wait list. | null | 2015-02-21 12:32:57 -0800 | Forest Grove, OR | Pacific Time (US & Canada) |
569,233,194,723,078,140 | negative | 1 | Damaged Luggage | 0.6631 | United | null | HSeeley14 | null | 0 | @united @nathankillam or your staff could try not throwing the luggage around. | null | 2015-02-21 12:32:24 -0800 | Vancouver, BC
| null |
569,232,650,965,102,600 | negative | 1 | Late Flight | 0.6402 | United | null | c4pyro | null | 0 | @united 4 of us are stranded And flying from New Orleans to Huston tonight and we will be stuck there for two days. Rather fly than wait. | null | 2015-02-21 12:30:14 -0800 | null | null |
569,232,560,330,555,400 | negative | 0.635 | Bad Flight | 0.3221 | United | null | polkj71 | null | 0 | @united hello I am flying first class and am behind 20 people on zone 1!!!!! Pls pass on to app dept - you should board 1st class first | null | 2015-02-21 12:29:52 -0800 | null | null |
569,232,480,181,489,660 | positive | 1 | null | null | United | null | ChefjeffSD | null | 0 | @united thank you for taking care of my mom and reFlight Booking Problems her flight in phl. | null | 2015-02-21 12:29:33 -0800 | San Diego | Pacific Time (US & Canada) |
569,232,221,397,065,700 | negative | 1 | Customer Service Issue | 1 | United | null | hadAbadWeek | null | 0 | @united can't get anyone to deal with me in person. Cowardly customer service, I can't be looked in the eyes by anyone. | null | 2015-02-21 12:28:32 -0800 | null | null |
569,231,984,334,995,460 | negative | 0.6492 | Flight Attendant Complaints | 0.3304 | United | null | hadAbadWeek | null | 0 | @united nope. Called, lost the seating preference I paid for, and here I still sit. We'll see what happens w/ my flight Late Flightr. | null | 2015-02-21 12:27:35 -0800 | null | null |
569,231,858,485,080,060 | negative | 1 | Late Flight | 0.3556 | United | null | WSlough | null | 0 | @united stuck in DC trying to get to Denver. The engine shut down twice on us at the terminal. Got any available flights for me? | [38.94291482, -77.44870496] | 2015-02-21 12:27:05 -0800 | Richmond, VA | null |
569,231,763,173,560,300 | positive | 1 | null | null | United | null | jowyang | null | 0 | @united Ill check it out, appreciate the response, regardless. | null | 2015-02-21 12:26:42 -0800 | Silicon Valley, CA | Pacific Time (US & Canada) |
569,229,796,401,684,500 | neutral | 0.6768 | null | 0 | United | null | school_tales | null | 0 | @united nope. no case id either time. | null | 2015-02-21 12:18:53 -0800 | midwest and sometimes Spain | null |
569,228,892,638,019,600 | negative | 1 | Cancelled Flight | 1 | United | null | pwaggs | null | 0 | @united yes 1427 Cancelled Flightled. Moved to 333. I'll figure out car rental changes and such. | null | 2015-02-21 12:15:18 -0800 | Washington, DC | Eastern Time (US & Canada) |
569,228,707,203,837,950 | negative | 0.6729 | Bad Flight | 0.6729 | United | null | jaycalavas | null | 0 | @united troubling news, time to raise the bar on legroom! http://t.co/nmbHNGnMkI | null | 2015-02-21 12:14:34 -0800 | ÜT: 39.768182,-86.167261 | Pacific Time (US & Canada) |
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