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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,008,601,009,762,300 | negative | 1 | Customer Service Issue | 0.6804 | United | null | johnwoodRTR | null | 0 | @united That is not what your reservations desk just told me. They said there were plenty of seats | [39.83426941, -104.69960636] | 2015-02-20 21:39:56 -0800 | Hong Kong | Eastern Time (US & Canada) |
569,007,629,868,998,660 | negative | 1 | Flight Booking Problems | 0.6939 | United | null | MERBARAT | null | 0 | @united very exasperating I'm having a difficult time with Flight Booking Problems as the error message says you're undergoing maintenance. Really, now? | [41.86591215, -87.6231126] | 2015-02-20 21:36:05 -0800 | Chicago, IL | Central Time (US & Canada) |
569,007,580,925,677,600 | positive | 1 | null | null | United | null | jayasherguy | null | 1 | .@united This flight attendant was extremely helpful to a woman who had a hard time walking. Very touching! | null | 2015-02-20 21:35:53 -0800 | null | Pacific Time (US & Canada) |
569,007,103,542,587,400 | neutral | 0.3505 | null | 0 | United | null | SCVPools | null | 0 | @united @SCVPools
Please call me at 310-795-2210. | null | 2015-02-20 21:33:59 -0800 | Southern California and Hawaii | null |
569,006,044,782,800,900 | negative | 1 | Lost Luggage | 0.6651 | United | null | gehandabare | null | 0 | @united lax29108m make it happen please else on a cruise with no luggage tomorrow | null | 2015-02-20 21:29:47 -0800 | null | Eastern Time (US & Canada) |
569,005,870,463,344,640 | negative | 1 | Flight Attendant Complaints | 1 | United | null | johnwoodRTR | null | 0 | @united no I did not make connection. Your stellar employee Vicky Thomas refused to board me even though 23 empty seats on plane | [39.84913886, -104.67403666] | 2015-02-20 21:29:05 -0800 | Hong Kong | Eastern Time (US & Canada) |
569,005,718,365,298,700 | negative | 0.6652 | Lost Luggage | 0.6652 | United | null | ldellabella | null | 0 | @united Of course. That was the start of my trip 3 wks. ago. Its gone further downhill on my return. | null | 2015-02-20 21:28:29 -0800 | Cincinnati | null |
569,004,759,069,421,600 | negative | 1 | Late Flight | 0.6473 | United | null | MouadofMoney | null | 0 | @united no u don't | null | 2015-02-20 21:24:40 -0800 | NYC | Atlantic Time (Canada) |
569,003,577,613,512,700 | negative | 0.6498 | Lost Luggage | 0.6498 | United | null | larissatandy | null | 0 | @united how much longer will it take? It a guitar, not a royal commission! | null | 2015-02-20 21:19:59 -0800 | Vancouver, Canada | Melbourne |
569,002,384,258,502,660 | neutral | 1 | null | null | United | null | summert10 | null | 0 | @united I have a voucher that expires next week, can I get an extension on it before it expires? | null | 2015-02-20 21:15:14 -0800 | null | Arizona |
568,999,888,043,638,800 | negative | 0.6721 | longlines | 0.3376 | United | null | DerekTrovi | null | 0 | @united sure, but 8 different texts changing time & gate (especially locations across the entire concourse). That just seemed a little off. | null | 2015-02-20 21:05:19 -0800 | Grand Rapids, Michigan | Eastern Time (US & Canada) |
568,998,609,590,419,460 | neutral | 0.669 | null | 0 | United | null | PeterDawoud | null | 0 | @united you know what would be awesome? Providing us with complimentary entertainment on your flights. Especially those longer than 6 hours. | null | 2015-02-20 21:00:14 -0800 | Redmond WA | Pacific Time (US & Canada) |
568,995,447,768,899,600 | positive | 0.6497 | null | null | United | null | kevinkugler | null | 0 | @united DM sent. Thanks. | null | 2015-02-20 20:47:40 -0800 | Omaha, Nebraska | Central Time (US & Canada) |
568,995,256,525,398,000 | negative | 1 | Flight Attendant Complaints | 0.6776 | United | null | MyFitness52 | null | 0 | @united to Late Flight now, but in future flights, train staff better to handle emergency situations, and ground staff in Customer Service | null | 2015-02-20 20:46:55 -0800 | Washington | Arizona |
568,995,205,271,015,400 | neutral | 0.6667 | null | null | United | null | Merrick757 | null | 0 | @united San Diego to Chicago. Leaving at 6:15 am tomorrow | null | 2015-02-20 20:46:43 -0800 | null | null |
568,990,399,814,987,800 | negative | 1 | Late Flight | 1 | United | null | raindovemodel | null | 0 | @united Stuck in this airport 12 hours in standbys cuz the pilot showed up Late Flight in PJs & i missed my connectin flight. PJ's I TELL U! #NYFW | null | 2015-02-20 20:27:37 -0800 | Anywhere someone needs me | Eastern Time (US & Canada) |
568,989,687,353,729,000 | positive | 1 | null | null | United | null | raindovemodel | null | 0 | @united Brian at SFO customer service deserves a raise, gave me extra meal voucher and a good joke to cheer me up after flight delay. #FTW | null | 2015-02-20 20:24:47 -0800 | Anywhere someone needs me | Eastern Time (US & Canada) |
568,989,506,784,722,940 | positive | 1 | null | null | United | null | TreyHeckaman | null | 0 | @united Thank you! Have a nice evening. | null | 2015-02-20 20:24:04 -0800 | Plymouth, IN | Eastern Time (US & Canada) |
568,989,460,618,203,140 | negative | 1 | longlines | 0.6632 | United | null | danahajek | null | 1 | @united if I wait I'll lose the flight. So frustrating. | null | 2015-02-20 20:23:53 -0800 | chicago IL | Central Time (US & Canada) |
568,988,757,954,678,800 | negative | 1 | Flight Booking Problems | 0.7172 | United | null | Csqd | null | 0 | @united it most certainly was not. | [40.71857786, -73.99426076] | 2015-02-20 20:21:05 -0800 | Vail, CO | Mountain Time (US & Canada) |
568,988,032,067,616,800 | neutral | 0.6814 | null | 0 | United | null | danahajek | null | 0 | @united its available online I just can't figure out how to do it to guarantee same flight | null | 2015-02-20 20:18:12 -0800 | chicago IL | Central Time (US & Canada) |
568,987,808,792,223,740 | negative | 1 | Flight Booking Problems | 0.6374 | United | null | danahajek | null | 1 | @united trying to book flight w/miles. Was on hold for 50m before I gave up. Need to get 6 on same flight using two diff # and pay 4 1tix | null | 2015-02-20 20:17:19 -0800 | chicago IL | Central Time (US & Canada) |
568,987,648,691,449,860 | positive | 0.6907 | null | null | United | null | GoALDE | null | 0 | @united No thanks. Took care of it when I called | null | 2015-02-20 20:16:41 -0800 | Wisconsin to Worldwide | Central Time (US & Canada) |
568,987,303,302,950,900 | negative | 1 | Customer Service Issue | 0.7128 | United | null | elbrooklyntaco | null | 1 | @united THAT'S the tweet u choose to answer, to tell me you're not liable?! #youretheworst #neveragain | null | 2015-02-20 20:15:19 -0800 | null | null |
568,986,895,268,519,940 | negative | 1 | Late Flight | 1 | United | null | elbrooklyntaco | null | 1 | @united y not? You're the reason we're in Houston and not NYC tonight. It took the plane an hour to take off - no explanations or sorry. | null | 2015-02-20 20:13:41 -0800 | null | null |
568,986,700,984,283,140 | positive | 1 | null | null | United | null | JesseLitsch | null | 0 | @united awesome thank you very much for the help | null | 2015-02-20 20:12:55 -0800 | null | null |
568,986,491,608,834,050 | neutral | 0.6667 | null | 0 | United | null | callmekaitxo | null | 0 | @united you need to follow me so I can dm you to give you the info | null | 2015-02-20 20:12:05 -0800 | O H I O | Arizona |
568,985,883,589,906,400 | negative | 1 | Can't Tell | 0.6968 | United | null | your_ride_dear | null | 0 | @united @airlines. Agents arguing about check bag announcement. Looked for room until seat 20, gave up and walked back to seat 7.Unnecessary | null | 2015-02-20 20:09:40 -0800 | ONTARIO CANADA | null |
568,985,010,742,693,900 | neutral | 0.6848 | null | null | United | null | JesseLitsch | null | 0 | @united yea I saw that I'm moving to China and have 5-6 bags will pay whatever but wanted to make sure it was ok to bring that many | null | 2015-02-20 20:06:12 -0800 | null | null |
568,984,515,298,922,500 | negative | 1 | Cancelled Flight | 0.6806 | United | null | Snow4meErika | null | 0 | @united you should change your name to United Incompetence. No flight until Monday, have to take a 7 hour drive now to get to my flight! | null | 2015-02-20 20:04:14 -0800 | null | null |
568,984,098,909,237,250 | negative | 1 | Customer Service Issue | 1 | United | null | 2533107724Paul | null | 1 | @united not even mentioning how rude the customer service was to us. As a business owner, I'd be mortified if my employees acted as yours | null | 2015-02-20 20:02:35 -0800 | Gig Harbor | null |
568,983,569,563,033,600 | positive | 1 | null | null | United | null | abhirajan | null | 0 | @united kept me watching the safety video for the first time in forever. Nice job 👍. | null | 2015-02-20 20:00:28 -0800 | The abyss | Arizona |
568,983,296,018,751,500 | negative | 1 | Customer Service Issue | 1 | United | null | The_CW | null | 1 | @United has time to respond to everyone else's complaints but not mine. You just lost a customer | null | 2015-02-20 19:59:23 -0800 | Ho-Flo/Columbus/NYC | Central Time (US & Canada) |
568,982,915,956,277,250 | positive | 1 | null | null | United | null | girlsgetaways | null | 0 | @United thanks to Lea in the Chicago office for her help in switching our Cancelled Flighted flights!! | null | 2015-02-20 19:57:53 -0800 | Exactly where I want to be! | Eastern Time (US & Canada) |
568,982,505,551,851,500 | negative | 1 | Can't Tell | 0.6731 | United | null | AbePrescher | null | 1 | @united "most likely" makes it sound like you have no idea, which is not how I want my flights to be. Please use facts thanks. | null | 2015-02-20 19:56:15 -0800 | San Diego | null |
568,982,253,553,844,200 | negative | 1 | Late Flight | 0.6738 | United | null | 4wordSOUL | null | 1 | @united tell me something I don't know...not #keepingit100 #weaktea | null | 2015-02-20 19:55:15 -0800 | Denver, CO | Mountain Time (US & Canada) |
568,979,198,007,595,000 | negative | 1 | Customer Service Issue | 0.3379 | United | null | JesseLitsch | null | 0 | @united the wait time for a baggage question is 60 minutes that's crazy is there a limit to the amount of bags I can bring internationally | null | 2015-02-20 19:43:06 -0800 | null | null |
568,977,696,786,673,660 | negative | 0.6713 | Can't Tell | 0.3531 | United | null | leigh_emery | null | 1 | “@united: @leigh_emery We don't like to hear this. Is there anything we can help with? Thanks. ^EY” another empty offer for help. | null | 2015-02-20 19:37:08 -0800 | Hoboken, NJ | Eastern Time (US & Canada) |
568,976,619,089,621,000 | negative | 0.6899 | Customer Service Issue | 0.6899 | United | null | callmekaitxo | null | 1 | @united I'm try to upgrade my seats to first class but the wait time on the phone is 40 minutes... can you help? | null | 2015-02-20 19:32:51 -0800 | O H I O | Arizona |
568,976,326,666,768,400 | negative | 0.6613 | Flight Booking Problems | 0.6613 | United | null | Never_Regret_It | null | 0 | @united UA7985 is a coshared flight w/ ANA. Unable to check in 24 hrs prior. | null | 2015-02-20 19:31:42 -0800 | null | null |
568,976,065,210,806,300 | negative | 1 | Customer Service Issue | 1 | United | null | The_CW | null | 1 | @united never flying with you guys ever again. The customer service is piss poor at best. | null | 2015-02-20 19:30:39 -0800 | Ho-Flo/Columbus/NYC | Central Time (US & Canada) |
568,975,398,236,659,700 | negative | 1 | Late Flight | 1 | United | null | DustinDreams | null | 0 | @united when a 2 hour flight turns into a 3:30 ordeal...sigh | [29.98498519, -95.3338971] | 2015-02-20 19:28:00 -0800 | With Carmen SanDiego. | Atlantic Time (Canada) |
568,973,797,262,372,860 | negative | 1 | Lost Luggage | 1 | United | null | LEAisMYidol | null | 1 | @united where are our luggages? With a group and over 20 luggages are lost | null | 2015-02-20 19:21:38 -0800 | Lea Michele | null |
568,973,634,087,165,950 | negative | 1 | Flight Attendant Complaints | 1 | United | null | RONISREALTOR | null | 1 | @united assistance with what, the attitude of your staff no matter which airport we are at? | null | 2015-02-20 19:21:00 -0800 | Fort Lauderdale, FL | Eastern Time (US & Canada) |
568,972,990,039,265,300 | neutral | 0.6911 | null | null | United | null | kevinkugler | null | 0 | @united Sure. Follow for a sec and I will. | null | 2015-02-20 19:18:26 -0800 | Omaha, Nebraska | Central Time (US & Canada) |
568,972,562,819,997,700 | positive | 1 | null | null | United | null | lisahsamuel | null | 0 | @united Thank you so much for your help with my birthday trip! Tickets are confirmed! :-) | null | 2015-02-20 19:16:44 -0800 | Bellingham, WA | Pacific Time (US & Canada) |
568,972,438,693,916,700 | neutral | 1 | null | null | United | null | tbjackson09 | null | 0 | @united airlines.
On flight UA 1669.
Need to make UA 3781.
Can u hold the plane for us? | null | 2015-02-20 19:16:15 -0800 | null | null |
568,972,136,322,375,700 | positive | 0.6749 | null | null | United | null | DManonog | null | 0 | @united thank you. | null | 2015-02-20 19:15:02 -0800 | null | null |
568,971,802,015,170,560 | negative | 1 | Damaged Luggage | 0.6603 | United | null | larissatandy | null | 0 | @united when will I hear? Guitar was damaged in December. I use my guitar to earn a living. Get your act together! | null | 2015-02-20 19:13:43 -0800 | Vancouver, Canada | Melbourne |
568,970,614,238,617,600 | negative | 1 | Customer Service Issue | 0.6492 | United | null | moonfacestudios | null | 1 | @united I was on hold for over 20 minutes and was talking to one of your employees. I asked him for name or id # and he hung up in my face! | null | 2015-02-20 19:09:00 -0800 | DFW area texas | Central Time (US & Canada) |
568,969,371,118,391,300 | negative | 1 | Customer Service Issue | 1 | United | null | leigh_emery | null | 0 | @united I hope so but I've received no help so far. I've been on hold for more than an hour. Can someone speak to me? | null | 2015-02-20 19:04:03 -0800 | Hoboken, NJ | Eastern Time (US & Canada) |
568,968,761,954,443,260 | negative | 1 | Flight Booking Problems | 0.6989 | United | null | Snow4meErika | null | 2 | @united tried other flight options as per weblink, non available for next 2 days, frustrating #notgoodenough #poorservice | null | 2015-02-20 19:01:38 -0800 | null | null |
568,968,480,717,983,740 | negative | 0.6966 | Customer Service Issue | 0.6966 | United | null | MrsHeyGil | null | 0 | @united you asked me to DM then ignore them. Please assist in changing to another flight today- 21 Feb fra to mco avoiding IAD. | null | 2015-02-20 19:00:31 -0800 | Obersulzbach, Germany | Quito |
568,968,312,274,718,700 | negative | 1 | Customer Service Issue | 0.6602 | United | null | Snow4meErika | null | 2 | @united how do you stay in business with such poor service? #poorservice #notgoodenough http://t.co/VO61LME5ja | null | 2015-02-20 18:59:51 -0800 | null | null |
568,967,744,076,410,900 | neutral | 1 | null | null | United | null | LyndsyRobinson | null | 0 | @united Will the airline refuse my Canadian passport with less than 6 months remaining validity? Going to US. | null | 2015-02-20 18:57:35 -0800 | null | null |
568,967,598,794,149,900 | neutral | 0.6531 | null | 0 | United | null | Merrick757 | null | 0 | @united what time should I arrive at the airport for my 6:15 am domestic flight out of San Diego? | null | 2015-02-20 18:57:01 -0800 | null | null |
568,967,381,860,503,550 | neutral | 1 | null | null | United | null | GDClearedToLand | null | 2 | @United #767 taxing in at #ORD @fly2ohare @AirlineGeeks #avgeek http://t.co/uPocMmuLUN | null | 2015-02-20 18:56:09 -0800 | null | null |
568,967,313,598,386,200 | negative | 0.6417 | Customer Service Issue | 0.6417 | United | null | DManonog | null | 0 | @united I sent a DM re an existing reservation but no one has responded | null | 2015-02-20 18:55:53 -0800 | null | null |
568,966,873,880,137,700 | neutral | 0.6871 | null | 0 | United | null | lindork | null | 0 | @united I am going to a service desk now to see what the options are. | null | 2015-02-20 18:54:08 -0800 | Edmonton, Alberta, Canada | Mountain Time (US & Canada) |
568,965,937,875,066,900 | negative | 0.6679 | Can't Tell | 0.3447 | United | null | xVanDanx | null | 0 | @united I miss the Continental days. | null | 2015-02-20 18:50:25 -0800 | Silver Spring | Eastern Time (US & Canada) |
568,965,883,730,776,060 | negative | 1 | Damaged Luggage | 0.3437 | United | null | xVanDanx | null | 0 | @united or how about next time my bag is underweight you guys credit me $200. Or how about I take my business to an airline that cares. | null | 2015-02-20 18:50:12 -0800 | Silver Spring | Eastern Time (US & Canada) |
568,965,870,178,816,000 | negative | 1 | Bad Flight | 0.3642 | United | null | Csqd | null | 0 | @united It wasn't full, I had plenty of time to go to the gate and check, plus with my status I should have gotten on!?! | null | 2015-02-20 18:50:08 -0800 | Vail, CO | Mountain Time (US & Canada) |
568,965,585,620,459,500 | negative | 1 | Flight Attendant Complaints | 0.3407 | United | null | Csqd | null | 1 | @united Then why did your staff refuse to let ME on the earlier flight citing my having checked a bag?!?! | [40.71518191, -73.99595593] | 2015-02-20 18:49:01 -0800 | Vail, CO | Mountain Time (US & Canada) |
568,965,165,783,388,160 | negative | 1 | Can't Tell | 0.6322 | United | null | xVanDanx | null | 0 | @united Thanks for nothing. Next time I'll bring a whole extra suitcase for my 1 extra pound. That makes sense, right? | null | 2015-02-20 18:47:21 -0800 | Silver Spring | Eastern Time (US & Canada) |
568,964,974,611,193,860 | negative | 1 | Cancelled Flight | 0.657 | United | null | Snow4meErika | null | 2 | @united first you lost all my bags, now you Cancelled Flight my flight home. 30 min wait to talk to somebody #poorservice #notgoodenough | null | 2015-02-20 18:46:35 -0800 | null | null |
568,964,534,083,268,600 | positive | 1 | null | null | United | null | DrPhilManning | null | 0 | @united Great landing in Denver, next Rapid City. Snow starting to fall...Florida Everglades is a faint sunburn away...here comes the cold! | null | 2015-02-20 18:44:50 -0800 | Location: constantly changing! | null |
568,964,028,669,800,450 | positive | 1 | null | null | United | null | AmaniHardrict | null | 0 | @united Looking forward to flying with you guys as well !! | null | 2015-02-20 18:42:49 -0800 | TRACK | Atlantic Time (Canada) |
568,963,398,781,808,640 | negative | 1 | Late Flight | 1 | United | null | paulgomez99 | null | 0 | @united how is it that my flight #3367 can arrive early and be delayed due to no gate being available. We are now 20 min Late Flight on tarmac | null | 2015-02-20 18:40:19 -0800 | null | null |
568,963,218,703,564,800 | negative | 1 | Bad Flight | 0.3657 | United | null | The_CW | null | 0 | @united my flight landed 50 min, but we are being told to stay on the plane, haven't pulled up to the gate & have little to no information. | null | 2015-02-20 18:39:36 -0800 | Ho-Flo/Columbus/NYC | Central Time (US & Canada) |
568,963,006,547,111,940 | neutral | 0.6804 | null | null | United | null | neilawinston | null | 1 | @united I have such a love hate relationship with you. Some days you're good, the others you are so terribly awful its saddening | null | 2015-02-20 18:38:46 -0800 | Cleveland, OH | Eastern Time (US & Canada) |
568,962,811,772,031,000 | negative | 0.7053 | Customer Service Issue | 0.7053 | United | null | Bee_Branded | null | 0 | @united have better customer service at John Wayne airport. | null | 2015-02-20 18:37:59 -0800 | null | Arizona |
568,962,609,375,895,550 | positive | 1 | null | null | United | null | christinerimay | null | 0 | @united Bag was finally delivered and intact. Thanks for your assistance. | null | 2015-02-20 18:37:11 -0800 | Someplace saving something | Eastern Time (US & Canada) |
568,962,582,934,978,560 | negative | 1 | Flight Attendant Complaints | 1 | United | null | AbePrescher | null | 2 | @united passengers seated, crew ready #WheresThePilot? Flt1088 from ORD. Hope he isn't at the bar. | null | 2015-02-20 18:37:05 -0800 | San Diego | null |
568,962,468,766,212,100 | negative | 0.6444 | Customer Service Issue | 0.6444 | United | null | Jperez201 | null | 0 | @united Booked 11 tix 1 month ago and now its about $157 CHEAPER and customer service was useless. What's up with that??? | null | 2015-02-20 18:36:38 -0800 | Rutgers Business School - NB | Eastern Time (US & Canada) |
568,961,737,715,789,800 | negative | 0.6421 | Late Flight | 0.6421 | United | null | SamuelRBowles | null | 0 | @united is UA938 still taking off at 9:05pm? I'm stuck on the tarmac on UA3462 waiting to get in. | null | 2015-02-20 18:33:43 -0800 | Crowborough | London |
568,961,016,782,037,000 | negative | 1 | Bad Flight | 0.3864 | United | null | LinaSalazar | null | 0 | @united you're right. Good you caught the mechanical failure. Too bad there are no blankets. But ok. | null | 2015-02-20 18:30:51 -0800 | Washington DC | Eastern Time (US & Canada) |
568,960,570,486,976,500 | negative | 1 | Late Flight | 1 | United | null | bokhary | null | 0 | @united - we're sitting in UA1088 getting delayed because the operations can't find captain. #ridiculous #united | null | 2015-02-20 18:29:05 -0800 | San Diego, CA | Pacific Time (US & Canada) |
568,959,737,544,339,460 | negative | 1 | Can't Tell | 0.695 | United | null | MyFitness52 | null | 1 | @united truly the WORST day of flying I have ever experienced... | null | 2015-02-20 18:25:46 -0800 | Washington | Arizona |
568,958,380,032,860,160 | positive | 1 | null | null | United | null | ayangoswami | null | 0 | @united. You guys made my day. Treated me well. Thank you!!! | null | 2015-02-20 18:20:23 -0800 | Hilton Head, SC | null |
568,958,227,888,500,740 | negative | 1 | Late Flight | 1 | United | null | 2533107724Paul | null | 1 | @united Stuck in Houston because you can't seem to get a plane to the destination on time in perfect flying conditions. | null | 2015-02-20 18:19:46 -0800 | Gig Harbor | null |
568,958,107,205,783,550 | negative | 1 | Customer Service Issue | 1 | United | null | kellanjacobs | null | 1 | @united you phone customer service team is bad. Think it is time for me to consider switching airlines. | null | 2015-02-20 18:19:18 -0800 | San Francisco | Pacific Time (US & Canada) |
568,957,558,444,175,360 | negative | 1 | Customer Service Issue | 0.6436 | United | null | eddietemistokle | null | 1 | @united how much longer United?? Been on the phone for over an hour to straighten out a star alliance upgrade!!! http://t.co/U1ViEuiDF5 | null | 2015-02-20 18:17:07 -0800 | New York City | Central Time (US & Canada) |
568,957,349,534,289,900 | neutral | 1 | null | null | United | null | Thomas_12345 | null | 0 | @united How can I verify if wheelchair assistance has been requested for my next flight? | null | 2015-02-20 18:16:17 -0800 | null | null |
568,957,001,658,724,350 | neutral | 0.6849 | null | 0 | United | null | MayhemRevived | null | 1 | I left my dildo on the plane is there any way for me to get it back? @united | null | 2015-02-20 18:14:54 -0800 | null | null |
568,955,862,124,863,500 | positive | 0.6963 | null | 0 | United | null | kevinkugler | null | 0 | @united Don't know her last name, but Karen at your call center is terrific. Friendly, helpful. Terrific representative. Kudos. | null | 2015-02-20 18:10:22 -0800 | Omaha, Nebraska | Central Time (US & Canada) |
568,955,339,607,019,500 | negative | 1 | Can't Tell | 0.3499 | United | null | leigh_emery | null | 1 | @united I'm Cancelled Flighting my #mileageplus card and I will NEVER do business with you again. You clearly don't care about your customers. | null | 2015-02-20 18:08:18 -0800 | Hoboken, NJ | Eastern Time (US & Canada) |
568,955,124,300,820,500 | positive | 1 | null | null | United | null | ThomasRogersSG | null | 0 | @united thank you! Good service, safe flight... 1/2 way home! | null | 2015-02-20 18:07:26 -0800 | null | null |
568,955,060,165,554,200 | negative | 1 | Customer Service Issue | 1 | United | null | TaraNorden | null | 0 | Why even ask me to DM you and offer help if you "can't do anything" @united #terriblecustomerservice #unitedairlines http://t.co/feC4i3Vwq7 | null | 2015-02-20 18:07:11 -0800 | Chicago | Central Time (US & Canada) |
568,954,593,591,369,700 | negative | 1 | Customer Service Issue | 1 | United | null | tjny753 | null | 1 | @united Yes and that is appreciated but misinformation damages credibility. You may want to have someone observe in Newark #fwiw | null | 2015-02-20 18:05:20 -0800 | Elmira, NY | null |
568,954,266,628,575,200 | negative | 1 | Can't Tell | 1 | United | null | Y_Marms5 | null | 0 | @united you guys suck! | null | 2015-02-20 18:04:02 -0800 | NY & NJ | Eastern Time (US & Canada) |
568,954,048,038,055,940 | negative | 1 | Flight Attendant Complaints | 0.6752 | United | null | tompenning | null | 0 | @united never fails, flying FC order ravioli get chicken. Tell the FA she says you should of told me, other people wanted chicken..idiot. | null | 2015-02-20 18:03:10 -0800 | null | null |
568,954,046,700,064,800 | negative | 1 | Lost Luggage | 0.6714 | United | null | sjwwalsh | null | 1 | @united second time flying into Houston and 45+ mins waiting for luggage at baggage. Typical? Still waiting.. | null | 2015-02-20 18:03:10 -0800 | null | null |
568,953,367,646,625,800 | positive | 1 | null | null | United | null | bakedstove | null | 0 | @united Both flights went great and improved my view of your airline, cheers! Flight attendents on UA1022 deserve a raise | null | 2015-02-20 18:00:28 -0800 | Boston, Massachusetts | Eastern Time (US & Canada) |
568,952,850,908,213,250 | negative | 1 | Customer Service Issue | 1 | United | null | RONISREALTOR | null | 1 | @united again HORRIBLE service, again attitude when asked for information, again you make me not want to fly UNITED ever. #platinummember | null | 2015-02-20 17:58:24 -0800 | Fort Lauderdale, FL | Eastern Time (US & Canada) |
568,951,922,734,055,400 | negative | 1 | Customer Service Issue | 1 | United | null | leigh_emery | null | 0 | @united and now your rep just hung up on me after over 35 mins on hold because I asked for a supervisor. I'm furious right now. | null | 2015-02-20 17:54:43 -0800 | Hoboken, NJ | Eastern Time (US & Canada) |
568,951,819,969,232,900 | neutral | 1 | null | null | United | null | aushianya | null | 0 | @united I have a question about my interview process I had only one interview but was the last person is that good or bad | null | 2015-02-20 17:54:19 -0800 | null | null |
568,951,601,777,512,450 | negative | 1 | Late Flight | 1 | United | null | LinaSalazar | null | 0 | @united thank you for 7 hrs at terminal D in Dulles airport http://t.co/IG2dgctt2M | null | 2015-02-20 17:53:27 -0800 | Washington DC | Eastern Time (US & Canada) |
568,951,462,413,209,600 | negative | 1 | Can't Tell | 0.6742 | United | null | 1234567890_ | null | 1 | @united go bankrupt again and transfer all of your assets to $LUV. That would be great. | null | 2015-02-20 17:52:53 -0800 | Boulder, CO | Los Angeles, CA | Arizona |
568,951,377,231,114,240 | neutral | 0.6651 | null | 0 | United | null | JPKirchmeier | null | 0 | @united landing in Chicago - saw it once we were already airborne. | null | 2015-02-20 17:52:33 -0800 | Evanston, IL | Central Time (US & Canada) |
568,950,980,471,103,500 | negative | 1 | Flight Booking Problems | 0.6889 | United | null | majacgray | null | 0 | @united Marcus helped me - good agent, couldn't fix it. Flight was listed on website, but "unavailable"to book. False advertising much? | null | 2015-02-20 17:50:58 -0800 | Brooklyn, NY | Eastern Time (US & Canada) |
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